Pest control service · Krum, TX · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 66 bed bug exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★54 Google reviews · 11 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$40typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Unique Pest Control five stars based on fifty-four reviews, noting the owner responds to all feedback. Customers frequently cite punctuality, same-day availability, and thorough treatments for issues like bed bugs, rodents, and termites. Recurring themes include professional communication, detailed explanations, and reasonable pricing for recurring services. No common criticisms appear in the provided excerpts, which consistently highlight effective results and responsive customer care.
Google rating: 5.0 out of 5 from 54 reviews (98% five-star).
Reviews on this page: 54 Google reviews (42 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 17, 2026.
Service: Bed Bug Exterminator serving Krum, Texas.
Data from Google, last updated October 27, 2026.
Score profile vs other bed bug exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Unique Pest ControlBed Bug Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Unique Pest Control: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Unique Pest Control: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Unique Pest Control: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Unique Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Unique Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
54 Google reviews we collected
5.0of 5
5 stars5398%
4 stars00%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 42 written reviews
100%praise
Praise85100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price333%
Reasonable667%
Overpriced00%
Not sure00%
$40-63% vs typical bed bug exterminators
Middle half of what 4 customers paid ($29–$97) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2125%
Quality & results1821%
Speed & response1619%
Would recommend1012%
Price & value911%
Communication89%
Honesty & trust34%
What customers talk about
We read 42 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Charles was great, clean, courteous and professional.”
“Had Erik come out today, he did a great job, I would definitely work with him again!”
“The owner is responsive to any concerns that are brought to his attention.”
“Highly recommend this company to all my friends and family”
“Affordable & reasonable pricing for service done every 3 months, interior & exterior service with spraying inside the house and taking care of bug nes…”
“Eric and his team were very communicative through the process and very thorough.”
“He was always kind, professional, and a man of integrity from start to finish.”
People customers mention
Erik8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Unique Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Amnah8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Had Erik come out today, he did a great job, I would definitely work with him again!
Paid $200+Reasonable priceRodent extermination
AnitaLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Unique Pest Control (formerly known as BugsRus) has been our pest control company for a couple of years now, they serve a lot of houses in our community.
Extremely satisfied with every service they have provided so far, thorough in scheduling & very accommodative in rescheduling, excellent customer service and Top…
Paid $40–60Reasonable priceGeneral pest inspection
Had Erik come out today, he did a great job, I would definitely work with him again!
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination
Pest type: Rodents
Response from the owner · 4 days ago
Thank you for the wonderful review, Amnah! We're so glad Erik did a great job addressing your rodent concerns.
It's especially rewarding to hear that you'd be happy to work with him again. We'll make sure he knows how much you appreciated his service.
Thank you for trusting Unique Pest Control!
Richard SlatteryLocal Guide · 69 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Brandon is always friendly and professional. He addresses any concerns. Great work Brandon
Price assessment: Reasonable price
Services: General pest inspection, Mosquito extermination
Response from the owner · 4 days ago
We really appreciate your kind words, Richard! It's wonderful to know that Brandon consistently provides friendly, professional service and takes the time to address your concerns.
That level of care is exactly what we want our customers to experience. We'll be sure to pass along your compliments to Brandon.
Thank you for your continued trust in Unique Pest Control!
Cheri Rinke3 reviewsiTotal number of Google reviews Cheri has written across all businesses on Google Maps, not just this one.
Very polite and helpful. Offered suggestions and treated accordingly.
Price assessment: Reasonable price
Services: Hornet & wasp extermination, Rodent extermination
Response from the owner · 4 days ago
Thank you for sharing your experience, Cheri! We're happy to hear our team was polite, helpful, and took the time to offer recommendations based on your pest control needs.
We believe every property deserves thoughtful, personalized care, and we're glad that approach made a positive impression.
We truly appreciate you choosing Unique Pest Control!
Lisa PhillipsLocal Guide · 46 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
The owner is responsive to any concerns that are brought to his attention.
Price assessment: Reasonable price
Response from the owner · 4 days ago
Thank you for your thoughtful review, Lisa! We truly appreciate you recognizing our owner's responsiveness.
As a locally owned business, we believe listening to our customers and taking their concerns seriously makes all the difference.
Your feedback means a lot to us, and we're grateful for the opportunity to earn your trust!
Nate Denny10 reviewsiTotal number of Google reviews Nate has written across all businesses on Google Maps, not just this one.
Aiden was phenomenal in our service today. Very thoughtful and explained everything. Top notch service and highly recommended
Response from the owner · 4 days ago
Thank you for the fantastic review, Nate! We're thrilled to hear that Aiden provided such a great experience and took the time to explain everything thoroughly.
His attention to detail and commitment to customer care are qualities we're proud to see recognized.
We'll be sure to share your kind words with him. We truly appreciate your recommendation and your trust in Unique Pest Control!
Anita VJLocal Guide · 37 reviewsiTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Unique Pest Control (formerly known as BugsRus) has been our pest control company for a couple of years now, they serve a lot of houses in our community.
Extremely satisfied with every service they have provided so far, thorough in scheduling & very accommodative in rescheduling, excellent customer service and Top notch trained employees like Nic, Colton, Carson trained by owner Erik. Affordable & reasonable pricing for service done every 3 months, interior & exterior service with spraying inside the house and taking care of bug nests, ants, roaches & more on the outside.
Highly recommended Unique Pest Control
5🌟 to Carson Charles today👍
Price assessment: Reasonable price
Price: $40–60
Services: General pest inspection
Pest type: Ants, Rodents, Spiders, Other
Response from the owner · 2 weeks ago
Thank you, Anita, for such a thoughtful review! We’re grateful for your trust over the past couple of years and glad our team has made scheduling and service easy for you. We’ll share your kind words with Nic, Colton, Carson, and Erik, along with today’s special shout-out! Your recommendation means so much to us.
Ryan MillerLocal Guide · 11 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Charles was great, clean, courteous and professional. 10/10
Price assessment: Great price
Price: $20–40
Services: General pest inspection
Pest type: Ants, Termites, Rodents, Cockroaches, Spiders
Response from the owner · 2 weeks ago
Thanks, Ryan! We’re thrilled Charles earned a 10/10 for his courteous, professional service. We’ll be sure to pass along your kind words. Thank you for choosing Unique Pest Control!
Trevor Eaton3 reviewsiTotal number of Google reviews Trevor has written across all businesses on Google Maps, not just this one.
Fast, efficient, and informative! Brandon did a great job with our facility and was done, while training, within the hour between our two warehouses. Super professional work.
Response from the owner · 4 weeks ago
Thank you, Charles! We’re happy to hear Brandon provided fast, efficient, and professional service for your facility. We really appreciate your kind words and your trust in Unique Pest Control!
Chyna ThomasLocal Guide · 37 reviewsiTotal number of Google reviews Chyna has written across all businesses on Google Maps, not just this one.
Erik and Dana have always been super helpful and friendly providing great service and hospitality!
Response from the owner · 2 months ago
Thank you, Chyna! We’re so glad Erik and Dana have consistently provided friendly, helpful service. We truly appreciate your kind words and continued support!
