Garage door supplier · Hopatcong, NJ · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%87+51.1Reliability 26%89+23.2Value 15%83+12.6Craft & service penalty95−0.5Experts Score= 86Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 31 exterior door installersiPosition by Experts Score among all companies we track in this category. · better than 60%
4.8★★★★★28 Google reviews · 17 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers describe Up & Down Garage Doors LLC as a responsive local business offering reasonable pricing for services like door installation, opener replacement, and same-day repairs. Recurring themes include punctual arrivals, clear communication, and honest troubleshooting that avoids unnecessary upsells. The company maintains a 4.8-star rating from 28 reviews, with the owner replying to only 4% of feedback. No common criticisms appear in the provided excerpts, as all listed reviews are five-star.
Google rating: 4.8 out of 5 from 28 reviews (93% five-star).
Reviews on this page: 28 Google reviews (23 with written comments, 1 with photos).
Owner responses: the business replied to 4% of reviews.
Most recent review: February 4, 2026.
Service: Exterior Door Installer serving Hopatcong, New Jersey.
Data from Google, last updated October 26, 2026.
Score profile vs other exterior door installers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Up & Down Garage Doors LLCExterior Door Installers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Up & Down Garage Doors LLC: 87/100 on this factor. Category median: 85.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Up & Down Garage Doors LLC: 89/100 on this factor. Category median: 83.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Up & Down Garage Doors LLC: 95/100 on this factor. Category median: 94.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Up & Down Garage Doors LLC: 83/100 on this factor. Category median: 98.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Up & Down Garage Doors LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
4.8of 5
5 stars2693%
4 stars00%
3 stars14%
2 stars00%
1 star14%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
100%praise
Praise59100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1220%
Staff & attitude1119%
Speed & response1017%
Would recommend915%
Price & value814%
Honesty & trust58%
Communication47%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Up and Down Garage Door is a legit local small business and does great work.”
“I called Jason, and even over the phone he was incredibly helpful.”
“…ed service first thing Monday after a long holiday weekend, was here timely and promptly, quoted a fair price before doing the garage door spring repl…”
“I highly recommend Jason and will definitely reach out to him again if any issues come up in the future.”
“Jason came to see the garages and gave a very reasonable quote for installing 2 digital belt garage door openers.”
“I truly appreciate his honesty and willingness to help without hesitation.”
“He walked me through diagnosing the issue and offered a few clear solutions.”
People customers mention
Jay4 reviews
Jason3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Up & Down Garage Doors LLC for 1 kind of job. Pick one to see what they paid and said.
A2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
After attempting a DIY spring replacement, my garage door started getting stuck and wouldn’t open fully unless I tried several times. I called Jason, and even over the phone he was incredibly helpful. He walked me through diagnosing the issue and offered a few clear solutions. Thanks to his guidance, the system is…
SusanLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jason came to see the garages and gave a very reasonable quote for installing 2 digital belt garage door openers. He recommended reinforcing each door with a steel bar at minimal additional cost. He worked diligently on the scheduled day and we are very pleased with his work. A+.
Philip2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excellent service, skilled and nice to deal with. A pleasure. If. there were only more like him
ChrisLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Up and Down Garage Door is a legit local small business and does great work. Jason owns and operates it for over 30 years. I was extremely careful in choosing who I worked with because so many of these garage door companies in nj are actually Precision Door operating under a false google business name, its all…
Michael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Highly recommend Up and Down Garage Doors NJ! I called asking if they can winterize/insulate my garage door because I see a lot of daylight and it's freezing in my garage. Jason turned around from where he was going and came to my house in less than 15 mins. He found the issues and fixed it right away. No more…
RobertLocal Guide · 55 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
If I could give Up & Down Garage Doors LLC more than 5 Stars I would. They did a great job and had plenty of options for garage doors and motors. They were very knowledgeable and easy to work with. If you need a garage door, opener & service this is the company to call.
After attempting a DIY spring replacement, my garage door started getting stuck and wouldn’t open fully unless I tried several times. I called Jason, and even over the phone he was incredibly helpful. He walked me through diagnosing the issue and offered a few clear solutions. Thanks to his guidance, the system is now working perfectly.
I truly appreciate his honesty and willingness to help without hesitation. I highly recommend Jason and will definitely reach out to him again if any issues come up in the future.
Susan MonteLocal Guide · 41 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Jason came to see the garages and gave a very reasonable quote for installing 2 digital belt garage door openers. He recommended reinforcing each door with a steel bar at minimal additional cost. He worked diligently on the scheduled day and we are very pleased with his work. A+.
Philip Appel2 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Up and Down Garage Door is a legit local small business and does great work. Jason owns and operates it for over 30 years. I was extremely careful in choosing who I worked with because so many of these garage door companies in nj are actually Precision Door operating under a false google business name, its all marketing bait and switch from Precision and huge upsells.
Jason at Up and Down was awesome. He answered himself, scheduled service first thing Monday after a long holiday weekend, was here timely and promptly, quoted a fair price before doing the garage door spring replacement, and then did the work. Super nice guy. Support him!
Michael Mendoza1 reviewiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Highly recommend Up and Down Garage Doors NJ! I called asking if they can winterize/insulate my garage door because I see a lot of daylight and it's freezing in my garage. Jason turned around from where he was going and came to my house in less than 15 mins. He found the issues and fixed it right away. No more daylight! He charged me such a reasonable low price that I just doubled it with cash cause he was so great. If you are looking for someone who's courteous, professional, knowledgeable, prompt and reasonable.....do not hesitate to give Jason a call!
Michael Virgil10 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
If I could give Up & Down Garage Doors LLC more than 5 Stars I would. They did a great job and had plenty of options for garage doors and motors. They were very knowledgeable and easy to work with. If you need a garage door, opener & service this is the company to call.
Jennifer Ribnicky2 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
I highly recommend Up and Down Garage Doors LLC. They were very responsive to any calls or questions I had, the price was reasonable and Jay did an excellent job installing new doors for me.
Eric NeufferLocal Guide · 9 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Jay Paternostro makes garage door installation look easy. No stress, quick and reliable. He knows the quality of different door manufacturers and will share his experience and insights with you.
He installed 2 garage doors with new lifts for us and had everything sealed up tight and operating in a day. He took the time to show us all the associated features, and talked us through care of the springs.
Everyone seems to have a garage door guy, and many just install anything. Jay makes sure you get the best quality of door for the money you’ve budgeted.
Thanks Jay for the installation!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
