Interior designer · Bartlett, TN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 31 closet designersiPosition by Experts Score among all companies we track in this category. · better than 87%
5.0★★★★★51 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Up Closets of Memphis five stars based on fifty-one reviews, noting the owner replies to ninety-eight percent of feedback. Customers describe services including master closet remodels, custom pantries, and bookcase installations, highlighting professional design consultations and efficient, high-quality workmanship. Recurring themes include clear communication, reasonable pricing without surprises, and attentive customer service that accommodates specific schedules and budgets. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 51 reviews (100% five-star).
Reviews on this page: 51 Google reviews (47 with written comments, 17 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Up Closets of MemphisCloset Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Up Closets of Memphis: 99/100 on this factor. Category median: 94.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Up Closets of Memphis: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Up Closets of Memphis: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
5.0of 5
5 stars51100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
99%praise
Praise7999%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2126%
Would recommend1823%
Quality & results1215%
Speed & response1114%
Communication1114%
Price & value45%
Honesty & trust34%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Workman are very efficient and professional……they ensured we were kept up to date and made sure our expectations were achieved.”
“We highly recommend Bobby and UpClosets of Memphis.”
“Bobby did a great job communicating about the progress and time frame for installation of my closet.”
“If something can’t get done right away they will let u know right away.”
“Installers were excellent, they kept us updated all through process.”
“Pricing very reasonable with no surprises when project completed.”
“I appreciate their professionalism and their genuine customer care.”
People customers mention
Bobby11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBill11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very pleased with total remodel of master closet. Pricing very reasonable with no surprises when project completed. Materials installed are solid and strong that will hold up long term. Workman are very efficient and professional……they ensured we were kept up to date and made sure our expectations were achieved.…
KKristy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
From designing the closet with April, to installation with Rickey Lee, the process was enjoyable. The entire team was very professional, provided solutions, and I am very pleased with the final product.
TT.Local Guide · 130 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great company all around! They handled the consultation, design, redesign, and installation with professional. They may not be the cheapest option but they are the best we were able to find. Great work!
Before pics included us doing the tear down and patch work.
TTerry3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Installers were excellent, they kept us updated all through process. Very professionally done! Great job!
TTina6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We highly recommend Bobby and UpClosets of Memphis. Bobby designed a new master closet for us and a new bookcase in our office. Our master closet is beautiful. They even added a window seat with more shelves under it. The office bookcase turned out better than we could have imagined. Bobby designed it with 6…
DDebbie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Very pleased with the closet! It added lots of storage in a small space. Everyone was easy to work with and it turned out beautifully, U would definitely use them again.
Very pleased with total remodel of master closet. Pricing very reasonable with no surprises when project completed. Materials installed are solid and strong that will hold up long term. Workman are very efficient and professional……they ensured we were kept up to date and made sure our expectations were achieved.
Just a first class company that we will hire again.
Response from the owner · 2 months ago
Thanks a ton, Bill! We're so glad to hear you're pleased with your new master closet and that everything met your expectations. It's fantastic to know our team made the process smooth for you. Looking forward to helping out with any future projects!
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Shelia James4 reviewsiTotal number of Google reviews Shelia has written across all businesses on Google Maps, not just this one.
From designing the closet with April, to installation with Rickey Lee, the process was enjoyable. The entire team was very professional, provided solutions, and I am very pleased with the final product.
Response from the owner · 3 months ago
Hi Kristy! We're so happy to hear you enjoyed working with April and Rickey Lee. It’s wonderful knowing the process was smooth and that you're pleased with the final product. Thanks for letting us be part of your project!
T
T. Gately-SweattLocal Guide · 130 reviewsiTotal number of Google reviews T. has written across all businesses on Google Maps, not just this one.
Great company all around! They handled the consultation, design, redesign, and installation with professional. They may not be the cheapest option but they are the best we were able to find. Great work!
Before pics included us doing the tear down and patch work.
Response from the owner · 3 months ago
Thank you, T. Gately-Sweatt! We're so glad to hear you enjoyed every step of the process with us. Your kind words about our team's professionalism and quality mean the world. Appreciate you sharing your experience!
T
Terry Wynne3 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Installers were excellent, they kept us updated all through process. Very professionally done! Great job!
Response from the owner · 3 months ago
Hi Terry! We're so glad to hear that you had a great experience with our installers. Keeping you informed and ensuring a professional job is what we strive for. Thanks for sharing your feedback!
L
Lora ThomasLocal Guide · 17 reviewsiTotal number of Google reviews Lora has written across all businesses on Google Maps, not just this one.
Thanks for organization for my under stairs pantry.
Response from the owner · 4 months ago
Hi Lora! We're really glad to hear you loved the organization of your under stairs pantry. It was a pleasure working on it, and we hope it brings you lots of convenience. Thanks for choosing us!
T
Tina Guy6 reviewsiTotal number of Google reviews Tina has written across all businesses on Google Maps, not just this one.
We highly recommend Bobby and UpClosets of Memphis. Bobby designed a new master closet for us and a new bookcase in our office. Our master closet is beautiful. They even added a window seat with more shelves under it. The office bookcase turned out better than we could have imagined. Bobby designed it with 6 oversized drawers on the bottom. Two of them with hardware to make them filing drawer’s. Calvin, Logan, and Bobby did our installation. All were pleasant to work with. The prices were extremely reasonable. Calvin and Logan jokingly asked us to call again soon. They were eager to come back after my making them milkshakes and insisting they get drinks from our beverage cooler while in our home. I think it is time to find another project! Thank you Bobby for well designed closets and bookcases for us. They have added beauty and functionality to our home and our business. Well done!
Response from the owner · 5 months ago
Hi Tina! Wow, your review truly made our day. We're delighted to hear how much you love the new master closet and office bookcase. It sounds like Bobby, Calvin, and Logan had a blast working with you—and those milkshakes sure do sound tempting! We're thrilled that the new designs have added beauty and functionality to your space. Thank you for sharing your experience, and whenever you're ready for another project, we’ll be here!
C
Chris GLocal Guide · 35 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Very pleased with the closet! It added lots of storage in a small space. Everyone was easy to work with and it turned out beautifully, U would definitely use them again.
Response from the owner · 7 months ago
Hi Debbie! We're so glad to hear that you're enjoying your new closet and that it’s making a difference in your space. It’s wonderful that the process was smooth and pleasant for you. Thanks for sharing your experience!
H
Heather Dollar4 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Wow!!!! We just paid UpClosets to remodel the Jack and Jill closets in our 1940s home. Ricky and Bobby were SO attentive. My husband and I are picky. Our OCD tendencies were met with grace and epic customer service. They worked around our hectic schedules, and we had constant updates throughout the process. From the quote to the finished project, we were beyond satisfied. We HIGHLY recommend. We’ve already planned to budget for another project!
Response from the owner · 8 months ago
Hi Heather! Wow, thank you for such an enthusiastic review! We're delighted to hear that Ricky and Bobby made your Jack and Jill closet remodel a great experience. It’s awesome to know their attention to detail and communication made a difference. We're excited to work with you on your next project!
