Emergency veterinarian service · Raleigh, NC · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%78+18.9Value 14%93+13.2Replies to reviews 7%100+7.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 93%
4.8★★★★★501 Google reviews · 23 photos
95%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate UrgentVet 4.8 out of 5 based on 501 reviews, with the owner responding to 98% of them. Most clients praise the clinic for prompt service, clear communication, and reasonable pricing for urgent care. However, lower-rated reviews cite patterns of long wait times, lack of communication during delays, and instances where the clinic was closed or at capacity despite advertised availability.
Google rating: 4.8 out of 5 from 501 reviews (95% five-star).
Reviews on this page: 501 Google reviews (462 with written comments, 79 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 25, 2026.
Service: Veterinary Emergency Service serving Raleigh, North Carolina.
Data from Google, last updated October 25, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
UrgentVetVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.UrgentVet: 84/100 on this factor. Category median: 72.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.UrgentVet: 78/100 on this factor. Category median: 60.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 92.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.UrgentVet: 93/100 on this factor. Category median: 80.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.UrgentVet: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.UrgentVet: 100/100 on this factor. Category median: 53.A
100
Bar = this company · dark tick = category median.
Star ratings
501 Google reviews we collected
4.8of 5
5 stars47495%
4 stars51%
3 stars10%
2 stars31%
1 star184%
Praise vs complaints
Phrases our text analysis found in 462 written reviews
96%praise
Praise86896%
Complaints404%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1119%
Reasonable4477%
Overpriced00%
Not sure24%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31334%
Speed & response16418%
Would recommend11913%
Quality & results9911%
Price & value9711%
Communication799%
Honesty & trust374%
What customers talk about
We read 462 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Vet and her assistant were so professional, kind and sympathetic to our medical needs.”
“I told her how unprofessional this was and then I walked out.”
“After a Saturday injury, we were able to call and bring our pup same day.”
“Instead, they took forever to do anything and coaxed me into additional testing and services, costing me way more than it should have been for the $13…”
“Very good experience and would recommend this location when circumstances require it.”
“…ried about my fur baby and wanted to rule out anything serious, but I would NOT recommend this place, and I would NOT take my dog here again.…”
“We had a great experience at UrgentVet after my dog injured his eye.”
“No wonder the lights and water didn't work in your bathroom, you need money from unsuspecting people like me, trusting you to fix my baby, but not act…”
“Also very reasonably priced and didn’t try to upsell me on unnecessary tests or other items that other places have done in the past.”
“Took my dog to urgent care for allergy issues, I feel so ripped off and cheated that I feel the need to inform the community about this.”
“They never once made us feel rushed, listened to all of our questions.”
“…re, and I’m glad I prepared a few questions because the team was not communicative and did not disclose any standard, pertinent information unless ask…”
“Fig, and genuinely all the staff, but especially them both were incredible!”
“" DO NOT GO TO THIS CLINIC - IT'S A SCAM.”
People customers mention
Cary37 reviews
Vasquez27 reviews
Scott9 reviews
Emily6 reviews
Care6 reviews
Hannah6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KayLocal Guide · 41 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 hours ago★★★★★
Scheduled an urgent online appointment with this group after the veterinary group, I have used for eight years, refused twice to work my very sick cat into their schedule. UrgentVet saw and diagnosed her within 3 hours. I will forever be grateful to them for the excellent help. Vet and her assistant were so…
Allie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Took my orange tabby in to be seen because he was wheezy and it’s better to be safe than sorry. They got me in, no problem after booking my slot on the website. The tech and the vet checked him out and the vet said he was probably having a feline herpes flare up.because his lungs and heart were fine and he was…
Morgan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
After a Saturday injury, we were able to call and bring our pup same day. The staff was incredibly sweet and helpful to our dog who was nervous, and quickly evaluated him and got him the medicine he needed. Thank you so much!
DaeDae6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Dr. McLamb, Ms. Fig, and genuinely all the staff, but especially them both were incredible! We came in late with our cat worrying the worst. They never once made us feel rushed, listened to all of our questions. Urging us to know it was the right decision due to the concerns. Walked us step by step on how to…
Kate4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Always an incredible experience. They love my animals and always have space when my vet doesn’t. Highly recommended.
BarbaraLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Being the pet owner of several animals for numerous years, unfortunately I have had to use emergency vets for different situations. Most recently I had to bring my dog in and I can’t say enough good things about this practice. I found them online. I was able to check in and they took me as soon as I got there at my…
Scheduled an urgent online appointment with this group after the veterinary group, I have used for eight years, refused twice to work my very sick cat into their schedule. UrgentVet saw and diagnosed her within 3 hours. I will forever be grateful to them for the excellent help. Vet and her assistant were so professional, kind and sympathetic to our medical needs.
Allie A10 reviewsiTotal number of Google reviews Allie has written across all businesses on Google Maps, not just this one.
Took my orange tabby in to be seen because he was wheezy and it’s better to be safe than sorry. They got me in, no problem after booking my slot on the website. The tech and the vet checked him out and the vet said he was probably having a feline herpes flare up.because his lungs and heart were fine and he was pretty normal acting otherwise. I was relieved! Both the tech and the vet were super friendly and informed me of everything they were doing. Even asking permission to lift him to get his weight. I would completely recommend them to anyone! Thank you.
Response from the owner · 2 days ago
Thank you, Allie, for sharing your experience! We're glad to hear that your orange tabby received the care he needed and that our team was able to provide reassurance. It's great to know that booking online made your visit smoother. Our team is dedicated to keeping you informed every step of the way. We're always here if you ever need us again!
Morgan Welch4 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
After a Saturday injury, we were able to call and bring our pup same day. The staff was incredibly sweet and helpful to our dog who was nervous, and quickly evaluated him and got him the medicine he needed. Thank you so much!
Response from the owner · a week ago
Thank you, Morgan, for sharing your experience. We're glad we could assist your pup on a Saturday and that our team provided the care and comfort needed. It's wonderful to hear that our staff's quick evaluation and treatment made a difference. We're always here if you ever need us again!
DaeDae6 reviewsiTotal number of Google reviews DaeDae has written across all businesses on Google Maps, not just this one.
Dr. McLamb, Ms. Fig, and genuinely all the staff, but especially them both were incredible! We came in late with our cat worrying the worst. They never once made us feel rushed, listened to all of our questions. Urging us to know it was the right decision due to the concerns. Walked us step by step on how to administer care. Handled her with gentleness and like she was their own fur baby. Genuinely the best treatment that has ever been received by a vet or urgent care combined!
Response from the owner · 2 weeks ago
Thank you so much, DaeDae, for sharing your experience! We're thrilled to hear that Dr. McLamb, Ms. Fig, and the entire team provided such compassionate care for your cat. It's wonderful to know they made you feel supported and informed throughout the process. We're always here if you ever need us again!
Kate Johnson4 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Always an incredible experience. They love my animals and always have space when my vet doesn’t. Highly recommended.
Response from the owner · 2 weeks ago
Thank you, Kate, for sharing your wonderful experience! We're thrilled to hear that our team has been able to provide the care and space your pets need. Your recommendation means a lot to us. Remember, we're always here if you ever need us again!
Barbara Anne EaglesLocal Guide · 19 reviewsiTotal number of Google reviews Barbara has written across all businesses on Google Maps, not just this one.
Being the pet owner of several animals for numerous years, unfortunately I have had to use emergency vets for different situations. Most recently I had to bring my dog in and I can’t say enough good things about this practice. I found them online. I was able to check in and they took me as soon as I got there at my scheduled time. They were professional, courteous, and patient the entire time. They explained what they were going to do and did exactly what they said. Also very reasonably priced and didn’t try to upsell me on unnecessary tests or other items that other places have done in the past. I highly recommend! If I ever need emergency vet services again, I’ll be sure to use them.
Response from the owner · 3 weeks ago
Thank you, Barbara Anne, for sharing your experience. We're thrilled to hear that our team provided professional and compassionate care for your dog. It's great to know that our transparent pricing and straightforward approach met your expectations. We're always here if you ever need us again!
Julie woodard11 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Dr Jaffe and Scot were both fantastic with my Riley. She came in as a total hot mess, but the care, love and attention she received was off the chart. She is a mummie's girl and does not like to go anywhere without me, but instantly she knew she was safe and walked back with Scot. I cannot recommend highly enough.
Response from the owner · a year ago
Thank you, Julie, for your kind words. We're glad to hear that Scot and Dr. McLamb were able to provide compassionate care for Pandora. Your recommendation means a lot to us. Remember, we're always here if you ever need us again.
Stephanie WallisLocal Guide · 70 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
We had a great experience at UrgentVet after my dog injured his eye. They were able to examine him, prescribe the antibiotics he needed, and have us checked out within an hour, which was such a relief.
Dr. Hertzka took wonderful care of my dog. She was so sweet and gentle with him, explained everything clearly, and was genuinely kind. Emily, the assistant, was lovely as well and made the whole visit feel calm and well organized. I’m very grateful for the compassionate, efficient care they provided.
Response from the owner · a month ago
Thank you, Stephanie, for sharing your experience. We're thrilled to hear that Dr. Hertzka and Emily provided such compassionate and efficient care for your dog's eye injury. It's wonderful to know that their kindness and clear communication made your visit smooth and reassuring. We're always here if you ever need us again!
Brina Smith6 reviewsiTotal number of Google reviews Brina has written across all businesses on Google Maps, not just this one.
My pup wasn’t feeling well after business hours on a Friday so this was a great alternative to taking him to the ER. They got me in quickly and all of the staff was kind and made my little man feel at ease. His treatment plan was reasonable for his condition and I could tell he was feeling better before we left. Very good experience and would recommend this location when circumstances require it.
Response from the owner · a month ago
Thank you, Brina, for sharing your experience. We're glad we could be there for your pup when he needed care after hours. It's wonderful to hear that our team made him feel at ease and that his treatment plan was effective. We appreciate your recommendation and are always here if you ever need us again!
Irina KLocal Guide · 54 reviewsiTotal number of Google reviews Irina has written across all businesses on Google Maps, not just this one.
This is such a great pet urgent care option! I was pleasantly surprised that there was no wait to have our cat seen at 5:30 on a Friday. The exam and treatment plan was thorough and practical! I will definitely think of this clinic first next time we have a pet emergency!
Response from the owner · 3 weeks ago
Thank you, Irina, for sharing your experience! We're thrilled to hear that you found our pet urgent care convenient and efficient, especially on a busy Friday evening. Our team is dedicated to providing thorough and practical care, and it's wonderful to know we met your expectations. Remember, we're always here if you ever need us again!
