Valley Medical Weight Loss & Med Spa – Tempe Weight Loss Clinic
Weight loss service · Tempe, AZ · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%35+2.5Craft & service penalty97−0.3Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 112 medical spasiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★921 Google reviews
93%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Valley Medical Weight Loss & Med Spa – Tempe Weight Loss Clinic at a glance
Customers frequently praise the clinic's friendly staff, prompt service, and affordable pricing for weight loss programs including GLP-1 injections. However, some reviews report significant issues with appointment scheduling delays, inconsistent patient care, and a medication dosing error that caused illness. Additional criticisms include perceived discrimination, unprofessional behavior regarding review requests, and administrative errors that led to patient confusion.
Google rating: 4.9 out of 5 from 921 reviews (93% five-star).
Reviews on this page: 921 Google reviews (786 with written comments, 115 with photos).
Owner responses: the business replied to 53% of reviews.
Most recent review: June 6, 2026.
Service: Medical Spa serving Tempe, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Valley Medical Weight Loss & Med Spa – Tempe Weight Loss Clinic: 87/100 on this factor. Category median: 95.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Valley Medical Weight Loss & Med Spa – Tempe Weight Loss Clinic: 86/100 on this factor. Category median: 93.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Valley Medical Weight Loss & Med Spa – Tempe Weight Loss Clinic: 97/100 on this factor. Category median: 100.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Valley Medical Weight Loss & Med Spa – Tempe Weight Loss Clinic: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Valley Medical Weight Loss & Med Spa – Tempe Weight Loss Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Valley Medical Weight Loss & Med Spa – Tempe Weight Loss Clinic: 35/100 on this factor. Category median: 81.D
35
Bar = this company · dark tick = category median.
Star ratings
921 Google reviews we collected
4.9of 5
5 stars85593%
4 stars344%
3 stars91%
2 stars61%
1 star172%
Praise vs complaints
Phrases our text analysis found in 786 written reviews
97%praise
Praise85097%
Complaints273%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1956%
Reasonable1544%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude44951%
Would recommend12915%
Quality & results11413%
Speed & response748%
Communication485%
Price & value425%
Honesty & trust212%
What customers talk about
We read 786 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“MA Kimberly is always so friendly and answers all my questions (and I usually have many).”
“” For the next minute and a half we proceeded to have the most uncomfortable exchange in regard to her rudeness.”
“…e feel comfortable throughout the process and gave me helpful tips I Highly recommend this place.…”
“Was seen by pie today she was great I also I have had great results in the past excited to get started again.”
“Let me tell you, I hope “MAYA” doesn’t answer the phone, worst customer service representative to be on the clock.”
“This facility is always clean and I am helled promptly.”
“This girl knows what to recommend when the pounds are slow to come off.”
“She went over everything and answered all my questions.”
“I really liked it, very friendly staff, reasonable prices, Alexia”
“…about year ago because the weight loss clinic that I was going to was too expensive and didn’t have the weekly option that they have here.…”
“I have lost only 9 lbs since but that’s my first time and they keep it very honest with me.”
“They have instead blocked me , lied and told me they will call the police if I come to my appointment!”
People customers mention
Ayarra45 reviews
Pie20 reviews
Stephanie17 reviews
Alex15 reviews
Marco13 reviews
Emily12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Valley Medical Weight Loss & Med Spa – Tempe Weight Loss Clinic for 1 kind of job. Pick one to see what they paid and said.
MMary3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
MA Kimberly is always so friendly and answers all my questions (and I usually have many). This facility is always clean and I am helled promptly.
AAlexisLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Kay was wonderful—she got me in and out quickly while still taking the time to answer all of my questions. She was friendly, knowledgeable, and very helpful.
AAna1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I'm a returning patient after more than five years. I had some initial reservations about coming back, but upon entering the location, I immediately felt at ease due to the friendly nature of everyone. This is the ideal location for weight loss.
Reasonable priceService not listed
AAnitta1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
As a returning patient from five years ago, I'm pleased to find the same program in place, complemented by a newly remodeled interior. The staff is consistently friendly and willing to answer my many questions. I've quickly established a rapport with medical assistant K and am excited to visit regularly, working towards my weight loss goal.
Reasonable priceService not listed
MMonique8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Came to my appointment! Nicole helped with my injections, she’s always helpful, kind, knowledgeable, and very encouraging!!!
AA10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I love the staff variety of heathy products. They have been around a long time and very informative. Recommend!!
MA Kimberly is always so friendly and answers all my questions (and I usually have many). This facility is always clean and I am helled promptly.
Response from the owner · 4 months ago
We truly appreciate your feedback! Kimberly will be happy to hear she’s made such a great impression. Providing friendly, attentive care and a welcoming environment is what we strive for every day. Thank you for being part of our Valley Medical family!
A
Alexis ValdezLocal Guide · 16 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Kay was wonderful—she got me in and out quickly while still taking the time to answer all of my questions. She was friendly, knowledgeable, and very helpful.
Response from the owner · 4 months ago
Thank you for the wonderful feedback! Kim takes pride in providing friendly, knowledgeable care, and we’re glad she made such a positive impression during your visit.
A
Ana Urena1 reviewiTotal number of Google reviews Ana has written across all businesses on Google Maps, not just this one.
I'm a returning patient after more than five years. I had some initial reservations about coming back, but upon entering the location, I immediately felt at ease due to the friendly nature of everyone. This is the ideal location for weight loss.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 months ago
Thank you for giving us the opportunity to be part of your journey again! We’re so glad our team was able to make you feel comfortable and welcomed from the moment you walked in. Returning after several years can feel like a big step, and we’re honored you chose to come back. We appreciate your kind words and look forward to helping you achieve your goals!
A
Anitta M1 reviewiTotal number of Google reviews Anitta has written across all businesses on Google Maps, not just this one.
As a returning patient from five years ago, I'm pleased to find the same program in place, complemented by a newly remodeled interior. The staff is consistently friendly and willing to answer my many questions. I've quickly established a rapport with medical assistant K and am excited to visit regularly, working towards my weight loss goal.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 months ago
Thank you for choosing us again! We’re honored to welcome you back after five years and are so glad to hear you’ve enjoyed the updates to the office while still finding the same program and support you remembered. It’s wonderful to hear that our staff has helped make your return a positive experience. We appreciate your trust Anitta!
M
Monique Patton8 reviewsiTotal number of Google reviews Monique has written across all businesses on Google Maps, not just this one.
I love the staff variety of heathy products. They have been around a long time and very informative. Recommend!!
Response from the owner · 7 months ago
Thank you for the love! We’re glad you’re enjoying the variety of healthy products and the experience of our team. Being informative and dependable is something we take pride in, thanks for being part of our community!
M
Mary Renteria4 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I have been coming to their Tempe Location and have nothing but positive feedback. Gisell is just so sweet and amazing.Big shout out to her..
Price assessment: Great price
Response from the owner · a year ago
We were happy to learn your thoughts on your experience with Stephanie. We couldn't agree more with you. We will be sure to pass your kind words to her and our team at Tempe. Thank you for letting us know.
A
AmyBarib BR3 reviewsiTotal number of Google reviews AmyBarib has written across all businesses on Google Maps, not just this one.
Was seen by pie today she was great I also I have had great results in the past excited to get started again.
Price assessment: Great price
Response from the owner · a year ago
We're thrilled to read your review, Angelica! It's wonderful that Mya made your visit informative and enjoyable. Thank you for your kind words and look forward to seeing you again!
V
Vanessa Hernandez8 reviewsiTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Pie, was awesome! She helped me restart the program, but since I was last here they have added so many more options which is nice. She went over everything and answered all my questions. I’m excited to start again!
Response from the owner · 8 months ago
We’re so happy to hear that Pie made your restart smooth and informative. It’s great that you’re excited about the new options, we love being able to offer more ways to support your goals. We’re honored to be part of your journey again and are committed to providing exceptional, top tier weight loss care in Tempe. Welcome back Vanessa!
