Fire protection service · Las Vegas, NV · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%53+12.8Value 14%100+14.1Replies to reviews 7%65+4.6Craft & service penalty95−0.5Momentum penalty31−6.9Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 26 fire protection servicesiPosition by Experts Score among all companies we track in this category. · better than 16%
4.7★★★★★58 Google reviews · 5 photos
93%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Vegas Valley Fire Protection 4.7 out of 5 based on 58 reviews, with the owner responding to 52% of them. Customers frequently cite punctuality, clear communication, and knowledgeable technicians during fire system inspections, repairs, and emergency sprinkler leak responses. However, low-star reviews highlight specific complaints regarding rude scheduling interactions and drivers failing to slow down in school zones.
Google rating: 4.7 out of 5 from 58 reviews (93% five-star).
Reviews on this page: 58 Google reviews (46 with written comments, 1 with photos).
Owner responses: the business replied to 52% of reviews.
Most recent review: April 6, 2026.
Service: Fire Protection serving Las Vegas, Nevada.
Data from Google, last updated October 29, 2026.
Score profile vs other fire protection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: momentum.
Vegas Valley Fire ProtectionFire Protection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Vegas Valley Fire Protection: 73/100 on this factor. Category median: 85.B
73
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Vegas Valley Fire Protection: 53/100 on this factor. Category median: 81.C
53
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Vegas Valley Fire Protection: 95/100 on this factor. Category median: 85.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Vegas Valley Fire Protection: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Vegas Valley Fire Protection: 31/100 on this factor. Category median: 100.D
31
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Vegas Valley Fire Protection: 65/100 on this factor. Category median: 61.B
65
Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
4.7of 5
5 stars5493%
4 stars00%
3 stars00%
2 stars00%
1 star47%
Praise vs complaints
Phrases our text analysis found in 46 written reviews
95%praise
Praise6095%
Complaints35%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2743%
Speed & response1219%
Quality & results1117%
Communication610%
Would recommend46%
Honesty & trust23%
Price & value12%
What customers talk about
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ashley was a really nice guy and told us exactly what was going on.”
“Very unprofessional to do in a work vehicle and very disrespectful to the community you work in”
“They are very responsive when I have questions and/or issues.”
“I spent a few days working with the Vegas Valley technician Ashley, who did a great job.”
“Ron was very helpful explaining the issues that we were finding at our facility.”
“Kelly Jean always comes in and is super professional and nice, Would definitely recommend to anyone.”
“If you are looking for an honest and fair price along with excellent customer service, this is the company for you!”
People customers mention
Jean4 reviews
Josh3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ZZackLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★
This company must not think that school zones are important. I just watched one of their drivers not even slow down for a school zone on jones. They were going at least 45 through a 15mph. Very unprofessional to do in a work vehicle and very disrespectful to the community you work in
BBrandy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Vegas Valley Fire has been a fantastic company to work with. They are very responsive when I have questions and/or issues. My fire pump technician Misha, is the best. He goes above and beyond and is a true partner on my building.
CCarly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
The "scheduler" is INCREDIBLY RUDE. I would call any other fire inspection service for any accounts needed. She was rude and unwilling to help in ANY capacity.
DDenise3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We had an active sprinkler leak on our property that was an emergency. They were quick to send out Misha to help. He went above and beyond to help me rectify the situation, even walked through the water so I didn't have to get my shoes wet! He is always so happy and a joy to work with!
RRick4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ron was very helpful explaining the issues that we were finding at our facility.
MMickey3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I spent a few days working with the Vegas Valley technician Ashley, who did a great job. I look forward with meeting him on inspections in the future.
This company must not think that school zones are important. I just watched one of their drivers not even slow down for a school zone on jones. They were going at least 45 through a 15mph. Very unprofessional to do in a work vehicle and very disrespectful to the community you work in
Response from the owner · 9 months ago
Zack, thank you for bringing this to our attention. Please note that Vegas Valley Fire Protection has a zero-tolerance policy for team members who fail to follow vehicle safety procedures. We take workplace safety and compliance with traffic laws very seriously and sincerely apologize for any concern this incident may have caused.
We would greatly appreciate it if you could reach out to us directly at (702) 617-4220 at your earliest convenience to provide additional information about the location and circumstances you mentioned. Your assistance will be invaluable for us in identifying the driver in question so we can investigate further and ensure our team members adhere to the safety standards we expect.
We appreciate any additional information you are willing to provide so we can proactively address this matter and maintain our company’s standards.
B
Brandy Dumas4 reviewsiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Vegas Valley Fire has been a fantastic company to work with. They are very responsive when I have questions and/or issues. My fire pump technician Misha, is the best. He goes above and beyond and is a true partner on my building.
M
Muriel Glemaud13 reviewsiTotal number of Google reviews Muriel has written across all businesses on Google Maps, not just this one.
The "scheduler" is INCREDIBLY RUDE. I would call any other fire inspection service for any accounts needed. She was rude and unwilling to help in ANY capacity.
D
Denise Kunz3 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
We had an active sprinkler leak on our property that was an emergency. They were quick to send out Misha to help. He went above and beyond to help me rectify the situation, even walked through the water so I didn't have to get my shoes wet! He is always so happy and a joy to work with!
J
Jeffrey Ferguson2 reviewsiTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
