Lawn care service · Melrose, MA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%92+13Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 29 lawn mower repair servicesiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★537 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Velvet Green Organic Lawn Care five stars based on 537 reviews, highlighting thorough aeration, overseeding, and fertilization services. Customers frequently praise the team's punctuality, clear communication regarding schedules, and attention to detail, such as cleaning walkways and handling obstacles. While most feedback is positive, a recurring criticism involves perceived declines in lawn health over time and isolated complaints about unresponsive management when addressing billing or service quality concerns.
Google rating: 5.0 out of 5 from 537 reviews (98% five-star).
Reviews on this page: 537 Google reviews (346 with written comments, 18 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: October 27, 2026.
Service: Lawn Mower Repair Service serving Melrose, Massachusetts.
Data from Google, last updated October 28, 2026.
Score profile vs other lawn mower repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
This companyLawn Mower Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Velvet Green Organic Lawn Care: 97/100 on this factor. Category median: 75.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Velvet Green Organic Lawn Care: 99/100 on this factor. Category median: 73.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Velvet Green Organic Lawn Care: 96/100 on this factor. Category median: 97.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Velvet Green Organic Lawn Care: 92/100 on this factor. Category median: 100.A
92
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Velvet Green Organic Lawn Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Velvet Green Organic Lawn Care: 100/100 on this factor. Category median: 49.A
100
Bar = this company · dark tick = category median.
Star ratings
537 Google reviews we collected
5.0of 5
5 stars52498%
4 stars102%
3 stars10%
2 stars00%
1 star20%
Praise vs complaints
Phrases our text analysis found in 346 written reviews
99%praise
Praise48099%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3718%
Reasonable14974%
Overpriced21%
Not sure147%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14129%
Quality & results13227%
Speed & response7816%
Would recommend5912%
Communication4910%
Price & value184%
Honesty & trust92%
What customers talk about
We read 346 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very personable and shared lots of valuable information”
“Jamie did a wonderful and thorough job, the team got the heavy aeration machine up my many stairs.”
“Service was performed efficiently and professionally.”
“Highly recommend using Velvet Green for all your lawn services.”
“" I wouldn't recommend this service to anyone.”
“Communication around what to expect each service day was crystal clear, as were the follow-up communications.”
“There were some hard to reach places but he got it all!”
“Not only did they transform my yard, but they did so at a very reasonable price.”
“Saved me a ton of time and labor this year and honestly spread more evenly than when I’ve done it manually in the past.”
People customers mention
Patty11 reviews
Jeff10 reviews
Kane7 reviews
James5 reviews
Nick5 reviews
Tom5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Velvet Green Organic Lawn Care for 7 kinds of job. Pick one to see what they paid and said.
AAlex4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jaime did a great job. Walkways were very clean after he finished and he ensured grass seeds didn’t get in beds. Aeration was fine well. 3 weeks later lawn looks great.
Reasonable priceGrass seedingService not listed
RRoberta5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I love this company. Jamie did a wonderful and thorough job, the team got the heavy aeration machine up my many stairs.
Reasonable priceGrass seeding
JJeffrey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Fall aeration and overseeding completed and the team did a great job addressing some seriously compacted soil.
Great priceGrass seedingService not listed
JJames3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Velvet Green provided Fall fertilization, aeration, overseeing and compost dressing to my sad, sad lawn. Communication around what to expect each service day was crystal clear, as were the follow-up communications. The compost dressing was sprayed on which is messy, but they cleaned up the walkways really well. I’m…
Reasonable priceGrass seedingService not listed
TTimothy10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Pablo and his team were very thorough and did a great job aerating and over seeding.
Reasonable priceGrass seeding
KKathy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I thought the team at my house today did a good job today. Everything that was done was gone over by Jamie and another worker. I feel they were attentive and made sure the work was done completely and correctly
Jaime did a great job. Walkways were very clean after he finished and he ensured grass seeds didn’t get in beds. Aeration was fine well. 3 weeks later lawn looks great.
Price assessment: Reasonable price
Services: Grass seeding, Service not listed
Response from the owner · a week ago
We're delighted to hear that Jaime provided excellent service and left your walkways clean! It's fantastic to know your lawn is thriving three weeks later.
G
George Fitzgerald2 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
Fall aeration and overseeding completed and the team did a great job addressing some seriously compacted soil.
Price assessment: Great price
Services: Grass seeding, Service not listed
Response from the owner · 4 weeks ago
Thank you for the great feedback, Jeffrey! We're pleased to hear that our team effectively addressed the soil compaction during your fall aeration and overseeding.
B
Brian CoxLocal Guide · 8 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Velvet Green provided Fall fertilization, aeration, overseeing and compost dressing to my sad, sad lawn. Communication around what to expect each service day was crystal clear, as were the follow-up communications. The compost dressing was sprayed on which is messy, but they cleaned up the walkways really well. I’m very happy so far. I’m looking forward to seeing how things progress.
Price assessment: Reasonable price
Services: Grass seeding, Service not listed
Response from the owner · a month ago
Thank you for your feedback, James! We're delighted to hear you were pleased with the services and our communication, it's great to know you're excited for the results ahead.
T
Timothy OBrien10 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
Thank you for the wonderful feedback! It’s great to hear that Pablo and his crew made such a positive impression. We appreciate your support and hope you enjoy your beautiful lawn!
K
Kathy Lally1 reviewiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
I thought the team at my house today did a good job today. Everything that was done was gone over by Jamie and another worker. I feel they were attentive and made sure the work was done completely and correctly
Price assessment: Not sure
Services: Grass seeding, Service not listed
Response from the owner · a month ago
Thank you for your kind words, Kathy! We're delighted to hear that Jamie and the team provided attentive service and ensured everything was completed to your satisfaction. Your feedback means a lot to us!
