Analyzing 9,886,1679.9M ReviewsFor 27,84827.8K Experts
Customers consistently describe the technicians as polite, professional, and thorough, noting effective pest reduction and clear communication regarding treatment plans. Scheduling flexibility and prompt arrival times are also frequently mentioned as positive aspects of the service. However, some reviewers criticize the monthly contract terms, specifically highlighting the high cancellation fees and recurring charges as unexpected costs that deter them from recommending the company.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
901 Google reviews we collected
Phrases our text analysis found in 716 written reviews
Price verdicts customers left with their Google review
Middle half of what 255 customers paid ($91–$119) · gold mark = category median.
How often each topic comes up in the written reviews
We read 716 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Zaylen is very professional and had answers to all my questions.”
“Drayker did an excellent job and even took extra time to get the outside nasty cobwebs and hornets nest on a first time visit.”
“Zaylen was here 6-17-2025 was very pleasant and efficient so hope he gets his tip 👍👍👍Dylan was here today 2-26-2026 was very polite and professiona…”
“I also love the quality of communication you give me when it's time for the service to come.”
“Vertex is an amazing company that I highly recommend”
“Appreciate his attention to detail to make sure the eight legged creatures stay away.”
“Technician was friendly and in and out in reasonable time.”
“Very friendly and genuinely concerned about our Pest Control.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Vertex Pest Control for 8 kinds of job. Pick one to see what they paid and said.
I love to Zaylen come and take care of my Pest Control needs. Pests are decreased after his visit. He is kind and helpful. He gets the job finished quickly.
This is an update from previous review. The Vertex techs are great. But beware of the contract and monthly fee. To cancel service you have to pay 60% of what the fee is for the months of service you have left. Also they charge $129.00 every 3 months. We did not think this through. Will not be recommending them.
They are amazing. They came once and I haven’t seen a mouse or spider since. Zaylen is very professional and had answers to all my questions. He goes over what he has done and what to expect at the end of each visit. He is a wonderful young man. I appreciate his respectful demeanor and can do attitude.
Drayker was here today 4-2-2025 always very professional and polite very pleased with his service with Vertex👍👍good job👍👍. Zaylen was here 6-17-2025 was very pleasant and efficient so hope he gets his tip 👍👍👍Dylan was here today 2-26-2026 was very polite and professional did a good job 👍👍👍Zaylen was here…
Robert was great! He took extra time to address my concerns. Couldn’t imagine using another company. The girls in the office are so kind and always helpful!!!
This company provides great service. They show up when they say, are very polite and do a great job. I highly recommend.
| Job | Reviews | Category typical |
|---|---|---|
| Bug & insect extermination | 169 | $58–$133 |
| Spider extermination | 165 | $76–$166 |
| General pest inspection | 159 | $58–$128 |
| Hornet & wasp extermination | 137 | $91–$282 |
| Home inspection | 122 | $58–$164 |
| Rodent extermination | 106 | $83–$323 |
| Ant extermination | 53 | $76–$214 |
| Flea & mite extermination | 20 | $99–$323 |
5.0 ★★★★★ 894 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Very thorough!
We’re glad to hear the service was thorough and extra happy we could help with your little escape artist too!
He was very polite. Asked if I had anything specific I wanted and went right to work.
Thank you, Caroline! We’re glad your technician took the time to check in with you and address your needs before getting started. We want every customer to feel heard and well taken care of. We appreciate you choosing Vertex! 🧡
Ian did a professional and thorough job!!
Thank you, Marjean! We’re glad Ian provided such professional and thorough service. We’ll be sure to pass along your kind words to him. We appreciate you choosing Vertex! 🧡
Great service, thank you John Porter so much!
Thank you, Kari! We’re so glad you had a great experience with John. We’ll be sure to pass along your appreciation to him. Thanks for choosing Vertex and for taking the time to leave us a review!
Very communicative and professional! I was very impressed that drayker took his shoes off to come spray the inside of the house!
Thank you, Kenedi! We’re glad Drayker made such a great impression. We know it’s the little things, like being respectful of your home and communicating well, that make a difference. We’ll be sure to share your feedback with him. Thanks for choosing Vertex! 🧡
Went above and beyond!
Thank you, Henry! We love hearing that our team went above and beyond for you. Providing service that goes the extra mile is what we strive for every day. We appreciate you choosing Vertex! 🧡
Drayker did an excellent job and even took extra time to get the outside nasty cobwebs and hornets nest on a first time visit. Double tip for sure.
Thank you, Bonnie! We love hearing that Drayker went the extra mile on your first visit! Getting those cobwebs and hornets’ nests taken care of makes such a difference, and we’re glad he took the extra time to make sure everything looked good. We’ll be sure to share your kind words with him. Thanks for choosing Vertex Pest Control!
I love to Zaylen come and take care of my Pest Control needs. Pests are decreased after his visit. He is kind and helpful. He gets the job finished quickly.
Thank you!
This is an update from previous review. The Vertex techs are great. But beware of the contract and monthly fee. To cancel service you have to pay 60% of what the fee is for the months of service you have left. Also they charge $129.00 every 3 months. We did not think this through. Will not be recommending them.
We understand your concerns and appreciate the opportunity to clarify. Our service agreement is explained before services begin and is signed at the time of enrollment. The agreement allows us to offer a discounted Initial Service rate based on the commitment to our Quarterly Service program. We also made an effort to work with you on monthly payments as an alternative to help avoid the early termination fee, but unfortunately, we weren’t able to reach an arrangement that worked. We always strive to be upfront about our agreements and do our best to work with our customers whenever possible.
They are amazing. They came once and I haven’t seen a mouse or spider since. Zaylen is very professional and had answers to all my questions. He goes over what he has done and what to expect at the end of each visit. He is a wonderful young man. I appreciate his respectful demeanor and can do attitude.
Thank you Chanta!
Analyzing 9,886,1679.9M ReviewsFor 27,84827.8K Experts
