Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts
Google reviewers rate Vertical Elegance five out of five stars based on 177 reviews, with the owner responding to 97% of them. Customers consistently describe the staff as knowledgeable, patient, and professional, noting that they provide helpful advice without hard selling. Recurring themes include punctual measurements, efficient installations, and reasonable pricing for Hunter Douglas products. Reviewers highlight the company's willingness to handle complex repairs and custom requests, such as restringing old blinds or installing power shades in narrow windows, while leaving no mess behind. No common criticisms appear in the provided excerpts.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Bar = this company · dark tick = category median.
177 Google reviews we collected
Phrases our text analysis found in 128 written reviews
How often each topic comes up in the written reviews
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We got exactly what we wanted, professionally installed.”
“Vertical Elegance did a wonderful job with the purchase and installation of my blinds.”
“The installation was handled very quickly and absolutely zero mess was left behind.”
“We are looking forward to seven new window coverings being installed next month, and highly recommend Vertical Elegance!”
“I love the workers as much as their quality, customer service and affordable charge.”
“What I appreciated most of all were his suggestions for saving money since window treatments are pricey!”
“Hunter Douglas kept deferring shipment - took 6 months but it was not Nelson's fault and he kept me informed.”
“Prompt, efficient, trusted advice, reliable, great customer service.”
praise complaint · found by our text analysis, Google review wording unchanged.
I love Vertical Elegance! I love the workers as much as their quality, customer service and affordable charge. I had a very old complicated 6 foot wide spider web horizontal string blind that badly needed restringing and no longer worked. I was thinking this mess will be rejected. Not at Vertical Elegance whom…
Vertical Elegance did a wonderful job with the purchase and installation of my blinds. Hunter Douglas kept deferring shipment - took 6 months but it was not Nelson's fault and he kept me informed. I am so glad I stuck it out - the fabric is exactly what I wanted. I have the blinds scheduled to open and close on…
Nelson is a kind and pleasant man. He gave us good advice. He was patient even with our animals.
They are knowledgeable, friendly and patient with any thing having to do with their product
When we were thinking about new window coverings for our home, we phoned Vertical Elegance. Nelson came to the house with a variety of sample books and a wealth of knowledge about the products. He answered our questions, showed us how one type of shade is different from another - including the different choices on…
Salesperson was patient, professional and answered all our questions. Excellent service, excellent product.
5.0 ★★★★★ 177 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Nelson goes the extra mile.
Thanks John. We really appreciate you taking the time out to share your experience with Vertical Elegance. Regards, Nelson
We got exactly what we wanted, professionally installed. Love it!
Thank you so much for your kind words, Chris. We really appreciate you taking the time out to share your experience with Vertical Elegance. Regards, Nelson
I love Vertical Elegance! I love the workers as much as their quality, customer service and affordable charge. I had a very old complicated 6 foot wide spider web horizontal string blind that badly needed restringing and no longer worked. I was thinking this mess will be rejected. Not at Vertical Elegance whom happily took on the challenge and it now works like it’s brand new in our daughter’s bedroom. My new go to place from now on. Ask for Robin, my favorite new friend!
Thank you so much for your kind words, Steven. We really appreciate you taking the time out to share your experience with Vertical Elegance. Regards Nelson
Vertical Elegance did a wonderful job with the purchase and installation of my blinds. Hunter Douglas kept deferring shipment - took 6 months but it was not Nelson's fault and he kept me informed. I am so glad I stuck it out - the fabric is exactly what I wanted. I have the blinds scheduled to open and close on the ap now - so cool! Really love the product. Installation went smoothly.
Thank you so much for your kind words, Dar. We really appreciate you taking the time out to share your experience with Vertical Elegance. I'm glad delays that you experienced are very rare, but I'm sorry that it happened to you. Regards, Nelson
Nelson is a kind and pleasant man. He gave us good advice. He was patient even with our animals.
Thank you so much for your kind words, Darcy. We really appreciate you taking the time out to share your experience with Vertical Elegance. Regards Nelson
Nelson and his team are a gem to deal with. Highly recommend!
Thank you so much for your kind words, Steve. We really appreciate you taking the time out to share your experience with Vertical Elegance. Regards Nelson
They are knowledgeable, friendly and patient with any thing having to do with their product
Thank you so much for your kind words, Laurence. We really appreciate you taking the time out to share your experience with Vertical Elegance. Regards Nelson
When we were thinking about new window coverings for our home, we phoned Vertical Elegance. Nelson came to the house with a variety of sample books and a wealth of knowledge about the products. He answered our questions, showed us how one type of shade is different from another - including the different choices on how to get the shades up and down. There was no hard sell, just useful information. We are looking forward to seven new window coverings being installed next month, and highly recommend Vertical Elegance! Ray & Roseann Mayo Geneseo, NY 7/23/2026
Thank you so much for your kind words, Raymond. We really appreciate you taking the time out to share your experience with Vertical Elegance. Regards, Nelson
Salesperson was patient, professional and answered all our questions. Excellent service, excellent product.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with Vertical Elegance. Regards, Nelson
Excellent service! Very knowledgeable and able to help me match very old existing blinds. The installation was handled very quickly and absolutely zero mess was left behind. New blinds are beautiful and I will be having more installed later in the year. I would recommend to anyone wanting exceptional local service!
Thank you so much for your kind words, Kimberly. We really appreciate you taking the time out to share your experience with Vertical Elegance Regards Nelson
Analyzing 10,151,58410.2M ReviewsFor 28,77528.8K Experts
