iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%65+35.5Reliability 24%42+10.2Value 14%96+13.6Replies to reviews 7%55+3.9Craft & service penalty94−0.6Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 46 home buildersiPosition by Experts Score among all companies we track in this category. · better than 13%
4.5★★★★★53 Google reviews · 8 photos
81%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate VIP Homes 4.5 out of 5 based on 53 reviews. Customers frequently praise the builder for constructing high-quality semi-custom homes, maintaining responsive communication throughout the design and construction phases, and providing ongoing service support after move-in. While most highlight the ease of customization and professional guidance, a small number of low-star reviews cite poor workmanship and a lack of responsiveness to necessary repairs.
Google rating: 4.5 out of 5 from 53 reviews (81% five-star).
Reviews on this page: 53 Google reviews (36 with written comments, 1 with photos).
Owner responses: the business replied to 25% of reviews.
Most recent review: August 12, 2026.
Service: Home Builder serving Gilbert, Arizona.
Data from Google, last updated October 25, 2026.
Score profile vs other home builders
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
VIP HomesHome Builders median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.VIP Homes: 65/100 on this factor. Category median: 89.B
65
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.VIP Homes: 42/100 on this factor. Category median: 86.C
42
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.VIP Homes: 94/100 on this factor. Category median: 93.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.VIP Homes: 96/100 on this factor. Category median: 99.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.VIP Homes: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.VIP Homes: 55/100 on this factor. Category median: 75.C
55
Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
4.5of 5
5 stars4381%
4 stars48%
3 stars00%
2 stars00%
1 star611%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
86%praise
Praise3186%
Complaints514%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price343%
Reasonable457%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1233%
Quality & results1131%
Speed & response617%
Price & value411%
Communication13%
Honesty & trust13%
Would recommend13%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Our experience was smooth and amazing, and we were guided in a professional manner with patience when choosing everything appropriately to meet our needs.”
“We had an awesome experience building with them and the quality of my home is great!”
“In the process of buying a VIP home and the experience has been terrible.”
“As with any new build, there were a few bumps along the way, but VIP was always responsive and followed through to make things right.”
“A few minor problems that the sub contractors or VIP Service Department took care of in reasonable time.”
“Bob the building supervisor, kept us informed each step of the way.”
“They were honest about what works and doesn’t in a home and steered us away from items that would have cost more but not necessarily added value to th…”
“We truly appreciate the whole VIP Homes team and highly recommend them!”
People customers mention
Hewson4 reviews
Ranch3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired VIP Homes for 2 kinds of job. Pick one to see what they paid and said.
Transito3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We went through the whole process of building our home through VIP Homes, and it was a pleasure working with Deborah and Evelyn, the owner. They were very hands-on throughout the entire process. Our experience was smooth and amazing, and we were guided in a professional manner with patience when choosing everything appropriately to meet our needs.
Great priceLuxury home buildingCustom home design
Jessica10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ive lived in my VIP home for 6 years now and am really still so very happy!! We had an awesome experience building with them and the quality of my home is great! As a very active Realtor in Queen Creek, I see all levels of quality when it comes to builders. VIP Homes does it right!
Great priceCustom home design
Debra2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We were living in another state when we purchased our new home build in Queen Creek. We were very impressed with the process they used to make it home buyer friendly. The end result of our new home is more than we imagined. Can't say enough good things about everyone we worked with. They also follow up even…
Reasonable priceLuxury home building
JenniferLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We moved into our semi-custom home built by VIP in 2023, and we couldn’t be happier with our experience. As with any new build, there were a few bumps along the way, but VIP was always responsive and followed through to make things right. Fortunately, none of the issues were major. From the design phase through…
Reasonable priceLuxury home buildingPredesigned floor plans for homesCustom home design
mitch9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We are very pleased with the choice we've made to have VIP build our dream home. They did a fantastic job and it has been a great experience working with them.
Reasonable priceLuxury home building
Zahra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a few hiccups at the beginning, but thankfully Joyce stepped in and made all the difference. She, her husband, and their son Seth have been incredibly kind, helpful, and valuable throughout the entire process. They went above and beyond to help us with everything we wanted. We truly appreciate the whole VIP Homes team and highly recommend them!
We went through the whole process of building our home through VIP Homes, and it was a pleasure working with Deborah and Evelyn, the owner. They were very hands-on throughout the entire process. Our experience was smooth and amazing, and we were guided in a professional manner with patience when choosing everything appropriately to meet our needs.
Price assessment: Great price
Services: Luxury home building, Custom home design
Response from the owner · a month ago
Thank you, Transito. We are so glad to read this. Hands-on is what we aim for, especially during selections, when a lot of decisions come at you at once and patience matters more than speed. Congratulations on the new home, and thank you for trusting us to build it.
Jessica Vukobratovich10 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Ive lived in my VIP home for 6 years now and am really still so very happy!! We had an awesome experience building with them and the quality of my home is great! As a very active Realtor in Queen Creek, I see all levels of quality when it comes to builders. VIP Homes does it right!
Price assessment: Great price
Services: Custom home design
Response from the owner · a month ago
Six years in and still happy is the review we care most about, Jessica — that's the point where construction quality either holds up or doesn't. Coming from a Realtor who walks other builders' homes every week, it carries extra weight. Thank you, and it's always good to see you out in Queen Creek.
Debra Ross2 reviewsiTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
We were living in another state when we purchased our new home build in Queen Creek. We were very impressed with the process they used to make it home buyer friendly. The end result of our new home is more than we imagined. Can't say enough good things about everyone we worked with. They also follow up even after a year to make sure everything is working well. We would sure build again with them!
Price assessment: Reasonable price
Services: Luxury home building
Response from the owner · a month ago
Building from out of state takes real trust, Debra, and we don't take that lightly. We're glad the process held up from a distance and that the finished home went beyond what you pictured. The one-year follow-up is standard for us — a house tells you more after a full cycle of Arizona seasons. We'd build with you again anytime.
Jennifer RaganLocal Guide · 21 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
We moved into our semi-custom home built by VIP in 2023, and we couldn’t be happier with our experience. As with any new build, there were a few bumps along the way, but VIP was always responsive and followed through to make things right. Fortunately, none of the issues were major. From the design phase through construction and move-in, the entire team worked hard to ensure we were satisfied. We absolutely love our home and would confidently recommend VIP to anyone considering building with them.
Price assessment: Reasonable price
Services: Luxury home building, Predesigned floor plans for homes, Custom home design, Architectural design services, Consultation
Response from the owner · a month ago
Thank you for the honest review, Jennifer. There are almost always a few bumps on a build, and we would rather be judged on how we handle them than pretend they don't happen. Glad we followed through for you. Enjoy the home, and thank you for the recommendation.
mitch johnson9 reviewsiTotal number of Google reviews mitch has written across all businesses on Google Maps, not just this one.
We are very pleased with the choice we've made to have VIP build our dream home. They did a fantastic job and it has been a great experience working with them.
Price assessment: Reasonable price
Services: Luxury home building
Response from the owner · a month ago
Thank you, Mitch. "Dream home" is the entire point of what we do, and we're glad the experience lived up to it. Congratulations from all of us at VIP.
Zahra Khan1 reviewiTotal number of Google reviews Zahra has written across all businesses on Google Maps, not just this one.
We had a few hiccups at the beginning, but thankfully Joyce stepped in and made all the difference. She, her husband, and their son Seth have been incredibly kind, helpful, and valuable throughout the entire process. They went above and beyond to help us with everything we wanted. We truly appreciate the whole VIP Homes team and highly recommend them!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Thank you for being fair about the rough start, Zahra. Not every move-in begins smoothly, and what matters is who steps up when it doesn't — Joyce and Seth will be glad to hear the difference they made for you. We appreciate you sticking with us, and we hope the home serves you well.
john lammert5 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
It’s now been almost 8 years since we moved into our custom built VIP home and everything has been great. A few minor problems that the sub contractors or VIP Service Department took care of in reasonable time. We would do this adventure again with VIP. Thanks again for everything.
Response from the owner · a month ago
Eight years is the timeline that actually tells you something about a builder, John — thank you for coming back to say so. We'll pass this along to the Service Department. And we'd gladly do the adventure again with you too.
William AdamsonLocal Guide · 23 reviewsiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
We love the home that VIP built, with any home there are flaws. So far most people from VIP have been great to work with. They have made to fix and correct anything in the house that needs fixed. I am giving VIP 4 stars because I have not had a great experience with Travis Senseman. He is rude and not helpful. Like with any builder you will have pros and cons when building the home. It did take a long time with delays on building the home. Some of that was due to shortage of building material etc.
Response from the owner · 2 months ago
William, our apologies for the late response — your review didn't come to our attention until now, but we wanted to thank you all the same. We're glad you love your home, and we appreciate your honesty. Every home has a few things to iron out, and we want yours to be right — if anything's still outstanding, please reach us directly at 480-892-1654. Taking care of our homeowners well after move-in matters to us. Thank you for building with VIP. — The VIP Homes Team
Nancy Hart1 reviewiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Our house was completely custom built and we worked with their entire team every step of the way as they ensured that every detail was considered.
Response from the owner · 2 months ago
Nancy, our apologies that your kind review didn't come to our attention until now — but we couldn't let it go unacknowledged. Building your fully custom home with you was a joy, and we're so glad the team's attention to detail came through. Thank you for trusting VIP, and we hope you're loving every day in your home. — The VIP Homes Team
Carol Carter1 reviewiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
They were honest about what works and doesn’t in a home and steered us away from items that would have cost more but not necessarily added value to the overall build.
Response from the owner · 2 months ago
Carol, we're sorry this reply is belated — your review only just came to our attention, and we didn't want to let it pass without a thank-you. Helping our clients spend wisely and steer away from things that don't add real value is exactly how we like to build. We're grateful you noticed, and even more grateful you chose VIP. Enjoy your home! — The VIP Homes Team
