Linda Marie8 reviewsTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood pricing, on time, clean bus! Just an overall good experience! Highly recommend
VIP Rideway Limo & Black Car Service
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%83+5.9Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 67 airport shuttle servicesPosition by Experts Score among all companies we track in this category. · better than 98%
5.0 ★★★★★ 780 Google reviews · 23 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Oct 2026latest review
VIP Rideway Limo & Black Car Service at a glance
Google reviewers rate VIP Rideway Limo & Black Car Service five stars based on seven hundred and eighty reviews, with the owner responding to ninety-eight percent of them. Customers frequently cite punctuality, professional drivers, clean vehicles, and competitive pricing for airport transfers, weddings, and party bus rentals. Recurring themes include helpful communication, tracking systems, and drivers accommodating specific requests. One critical review noted a dispute regarding hourly rental terms and a refusal to return guests to their hotel.
- Google rating: 5.0 out of 5 from 780 reviews (99% five-star).
- Reviews on this page: 780 Google reviews (661 with written comments, 18 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: October 31, 2026.
- Service: Airport Shuttle serving Novi, Michigan.
Data from Google, last updated November 1, 2026.
Score profile vs other airport shuttle services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.VIP Rideway Limo & Black Car Service: 99/100 on this factor. Category median: 79.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.VIP Rideway Limo & Black Car Service: 99/100 on this factor. Category median: 77.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.VIP Rideway Limo & Black Car Service: 100/100 on this factor. Category median: 98.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.VIP Rideway Limo & Black Car Service: 100/100 on this factor. Category median: 92.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.VIP Rideway Limo & Black Car Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.VIP Rideway Limo & Black Car Service: 83/100 on this factor. Category median: 50.A
83
Bar = this company · dark tick = category median.
Star ratings
780 Google reviews we collected
- 5 stars77499%
- 4 stars51%
- 3 stars00%
- 2 stars00%
- 1 star10%
Praise vs complaints
Phrases our text analysis found in 661 written reviews
- Praise1,21998%
- Complaints192%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude36329%
- Speed & response27222%
- Would recommend23019%
- Quality & results20116%
- Communication978%
- Price & value454%
- Honesty & trust302%
What customers talk about
We read 661 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always does an exceptional job - punctual and very professional.”
“For both legs of the trip, my drivers, Yousif and Saviou, were perfectly on time.”
“Due to flight cancellations and delays for my return, I wasn’t able to get back to Michigan until a day later.”
“I appreciate the great service and attention to detail and I fully recommend them to anyone and everyone!”
“Would not recommend”
“…as there when we was ready to leave really nothing else to say except excellent service and excellent driver thank you…”
“My air travel got all messed up due to delays and VIP was very understanding and flexible.”
“…o be excellent in terms of professionalism, timeliness, friendliness, communication, price, and comfort.…”
“Great experience, competitive pricing , outstanding vehicles and drivers.”
“They were professional, reliable, and made the entire experience stress-free.”
People customers mention
- Martin 45 reviews
- Detroit 32 reviews
- Ray 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
What reviewers say about VIP Rideway Limo & Black Car Service
From 24 detailed written reviews; every point below is quoted in at least one review.
- Mentioned most: Would recommend (19 praise); Punctuality (14 praise); Professionalism (13 praise); Friendly & courteous (11 praise); Quality of work (7 praise); Clean & tidy (5 praise); Communication (4 praise); Place & ambience (3 praise).
- Reported results: 1 exceeded expectations.
- Value for money: 1 said worth it.
👍 “Kind clean on time”
👍 “I certainly will be using you guys often”
👍 “A service as professional and accommodating”
Reviews for your job
Customers hired VIP Rideway Limo & Black Car Service for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Linda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★
Good pricing, on time, clean bus! Just an overall good experience! Highly recommend
ShelleyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
I love this company. Everybody’s spot on. Kind clean on time. I certainly will be using you guys often. Thank you so much.
Frank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have used many airport limousine services over the years but I have not had a service as professional and accommodating as VIP Ridgeway. I appreciate the great service and attention to detail and I fully recommend them to anyone and everyone!
GeriLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
A big thank you to our airport driver for getting us to the airport safely! We really appreciated the friendly, professional service, especially for our early morning trip. It made traveling so much easier. Thank you for taking such good care of us!
Edward2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent the driver was very professional very nice he asked if he needed anything he dropped us off at the correct time and he was there when we was ready to leave really nothing else to say except excellent service and excellent driver thank you
ClaudiaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Fantastic service. Spotless car, driver went above and beyond for our comfort, he was incredibly safe and a pleasure to work with and we're sold on this company, we will 100 % be using them again when we travel!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Airport transport | 19 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 780 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Elizabeth Reed8 reviewsTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways does an exceptional job - punctual and very professional.
- Positive: Punctuality, Quality, Professionalism, Value
- Services: Airport transport
Response from the owner · 4 years ago
Thank you
Shelley NAUGHTONLocal Guide · 19 reviewsTotal number of Google reviews Shelley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love this company. Everybody’s spot on. Kind clean on time. I certainly will be using you guys often. Thank you so much.
Frank Ervin1 reviewTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have used many airport limousine services over the years but I have not had a service as professional and accommodating as VIP Ridgeway. I appreciate the great service and attention to detail and I fully recommend them to anyone and everyone!
Geri Smith-OsborneLocal Guide · 19 reviewsTotal number of Google reviews Geri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA big thank you to our airport driver for getting us to the airport safely! We really appreciated the friendly, professional service, especially for our early morning trip. It made traveling so much easier. Thank you for taking such good care of us!
Edward Johnson2 reviewsTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent the driver was very professional very nice he asked if he needed anything he dropped us off at the correct time and he was there when we was ready to leave really nothing else to say except excellent service and excellent driver thank you
Claudia HallLocal Guide · 25 reviewsTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic service. Spotless car, driver went above and beyond for our comfort, he was incredibly safe and a pleasure to work with and we're sold on this company, we will 100 % be using them again when we travel!
Response from the owner · 8 months ago
Thank you so much, Claudia — we’re thrilled you enjoyed the spotless car and that your driver made your trip comfortable and safe. Your kind words mean a lot to our team. We look forward to serving you again on your next trip. Safe travels!
Brennan Brown4 reviewsTotal number of Google reviews Brennan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMartin, Stevan and the team are the best of the best. Needed a ride last minute after midnight to make it home from the airport and they delivered like they always do. So professional, friendly and kind. Always early to pick up and adding value at every stage. Chargers, water, mints, impromptu stops—always going above and beyond.
Tayler Rocha6 reviewsTotal number of Google reviews Tayler has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe amazing trip both ways our driver was kind, courteous, and very helpful with all of our needs. The vehicle was clean and transportation felt safe.
Bill BlackLocal Guide · 83 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSaviou was extremely attentive and helpful. Bravo!
Business details
- Address: 2032 Maple North Trail, Wixom, MI 48393
- Phone: (248) 780-0023
- Website: viprideway.com
- Service area: Novi, MI