Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Reviewers rate the service 4.9 out of 5, highlighting punctual caregivers, flexible scheduling, and responsive administrative communication. Clients frequently note that staff members provide compassionate, professional care for elderly relatives, often going beyond basic duties to ensure comfort and safety during medical recoveries or daily routines. The company maintains a high level of engagement by replying to most reviews, while the limited low-star feedback does not indicate a specific recurring operational issue.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
Bar = this company · dark tick = category median.
58 Google reviews we collected
Phrases our text analysis found in 46 written reviews
How often each topic comes up in the written reviews
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The caregiver, Carol was very sweet and gave my mother a sense of security .”
“My mother really enjoyed her company and would highly recommend this to anyone.”
“Cherrie and her group were professional, always on time and accommodating to all schedule changes.”
“Visiting Angels did a wonderful job with helping my dad with some of his daily routine!”
“From the very first intake visit and throughout, there was continued communication, genuine empathy, wholehearted care and attentiveness.”
“Knowing she had people with her that she enjoyed and trusted gave us both needed reassurance.”
praise complaint · found by our text analysis, Google review wording unchanged.
Helped me before after foot surgery, honest good people who are not Disturbed with any Ugly Jealousy No Way
Visiting Angel's were hired for overnight stays for my mother. The caregiver, Carol was very sweet and gave my mother a sense of security . My mother really enjoyed her company and would highly recommend this to anyone. Thank Visiting Angel's, you have been a blessing.
I have nothing but good things to say about the service and care my daughter has received from the Visiting Angels Home Care. They go above and beyond their duties. They are always upbeat and caring and I am at ease leaving her in their care. Thank you.
When we had an emergency with our folks Visiting Angels stepped up in a moment’s notice to assist us. Angels indeed. Their flexibility and professional care gave us peace of mind.
Visiting Angels were excellent. The care givers always showed up on time. They interacted very well with my 103 year old Mother. They were very flexible and worked extra hours when needed. My Mother considered them her friend. Highly recommend this organization.
I have been so pleased and grateful for Visiting Angels. Helen Johnson assisting me with my showers was terrific, friendly and professional. Rose got me to Barnes West, she is a very good driver and very nice person. I know I'll b calling on Visiting Angels again.
4.9 ★★★★★ 58 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The caregivers have been wonderful
Suelaine, we're so happy to hear you've had a wonderful experience with our caregivers! Thank you for sharing your feedback and supporting Visiting Angels Edwardsville!
Tobie is awesome!
Donna, we love hearing this! We think Tobie is pretty awesome too. Thank you for the kind words and for supporting Visiting Angels!
Helped me before after foot surgery, honest good people who are not Disturbed with any Ugly Jealousy No Way
Hi Mary, thank you for reaching out. We’re unable to identify an experience with our Visiting Angels of Edwardsville office based on the information in your review. We’d be happy to learn more and make sure your comments were intended for our location. Please contact our office directly so we can better understand your experience.
Visiting Angel's were hired for overnight stays for my mother. The caregiver, Carol was very sweet and gave my mother a sense of security . My mother really enjoyed her company and would highly recommend this to anyone. Thank Visiting Angel's, you have been a blessing.
Thank you, Debbie! We’re so glad Carol was able to provide your mother with comfort, companionship, and a sense of security. Thank you for trusting Visiting Angels Edwardsville with her care—we truly appreciate your recommendation!
I have nothing but good things to say about the service and care my daughter has received from the Visiting Angels Home Care. They go above and beyond their duties. They are always upbeat and caring and I am at ease leaving her in their care. Thank you.
Thank you, Barbara! We’re so glad to hear your daughter has received such positive care and support from Visiting Angels. Your trust means so much to us, and we truly appreciate your kind words.
When we had an emergency with our folks Visiting Angels stepped up in a moment’s notice to assist us. Angels indeed. Their flexibility and professional care gave us peace of mind.
Thank you, Roy! We’re so glad Visiting Angels could be there for your family when you needed support most. Your kind words about our flexibility and care mean a great deal to us.
Visiting Angels were excellent. The care givers always showed up on time. They interacted very well with my 103 year old Mother. They were very flexible and worked extra hours when needed. My Mother considered them her friend. Highly recommend this organization.
Thank you for the 5-star review, Jack! ⭐ We’re honored to hear how well our caregivers supported your mother. Knowing she felt cared for, respected, and considered them friends means so much to our team at Visiting Angels Edwardsville. We truly appreciate your recommendation! 💙
I have been so pleased and grateful for Visiting Angels. Helen Johnson assisting me with my showers was terrific, friendly and professional. Rose got me to Barnes West, she is a very good driver and very nice person. I know I'll b calling on Visiting Angels again.
Thank you for the 5-star review, Patricia! 💙 We're so happy to hear Helen and Rose made such a positive impact with their care and professionalism. Your kind words mean a lot, and we’ll be here when you need us again!
Very professional, detail-oriented organization. They prepare a Care Plan that is quite specific to the client's preferences and needs. Rose is a joy to work with and Cherri is on top of everything. Our Angel would be perfect for a client who doesn't have the strong presence and support of family members, as my Mom does.
Thank you for the kind review, Mary! We're so glad you've had a positive experience with Rose, Cherri, and the entire team at Visiting Angels Glen Carbon. Your trust in our personalized care means so much to us! 💙
Visiting Angels did a wonderful job with helping my dad with some of his daily routine! It was a great experience and a very professional staff! His caregivers went above and beyond what we were expecting them to help with. I would highly recommend this company with the thought and care they exhibited for our dad!
Thank you for the kind review, Alan! We're so glad our team at Visiting Angels Glen Carbon could support your dad with care and compassion. Your recommendation means a lot to us! 💙
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
