Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Wally's Rental Center 4.5 out of 5 based on 67 reviews, highlighting fast, efficient transactions and friendly, knowledgeable staff who assist with equipment loading. Customers frequently note the well-maintained condition of tools and party items, as well as reasonable pricing for regular rentals. However, several low-star reviews cite equipment failures without adequate replacement options, unresponsive phone lines, and instances of perceived dishonesty during returns, indicating inconsistent service experiences.
Data from Google, last updated November 3, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
67 Google reviews we collected
Phrases our text analysis found in 46 written reviews
How often each topic comes up in the written reviews
We read 46 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Knowledgeable staff, good on-site variety, but look online for full catalog- wow.”
“Awesome experience, very friendly, easy to work with and extremely helpful.”
“Terrible customer service over the phone, then I drove in to get a chain saw and the man behind the counter with a beard was not welcoming and unprofe…”
“Customer service was superb and transaction was efficient and quick!”
“Wally’s is always friendly and helpful and their stuff is reasonably priced.”
“I highly recommend them for your party rental needs.”
praise complaint · found by our text analysis, Google review wording unchanged.
Knowledgeable staff, good on-site variety, but look online for full catalog- wow. Hand tools, power tools, selection of tracked vehicle diggers/earth movers.
Gary and Ty are great. Simple process to rent equipment. They had it loaded well on the trailer and supplied the hitch and ball as well. Returning the equipment has been effortless as well. It is nice to have a resource like this in the neighborhood.
Helpful, friendly and professional are three words to describe my experience at Wally’s Rental Center. Gary and Ty took the time to show how to use the machine and even offered to face time if I ran into any problems (wasn’t need). The equipment was in great condition. I will definitely use Wally’s Rental again.
Awesome equipment and service! Thank you so much for the great customer service too✨👌
Awesome experience, very friendly, easy to work with and extremely helpful. Explaining the equipment and helping to load (thanks Shawn!). 5 star for sure!
Heck ya! A+ service and great equipment. I had to rent an ozone air cleaner, and Gary helped me out with that. That guy knows a lot about many things. I definitely will come back for any other equipment rentals. Fantastic service, super clean equipment and very friendly and helpful staff.
4.5 ★★★★★ 67 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Knowledgeable staff, good on-site variety, but look online for full catalog- wow. Hand tools, power tools, selection of tracked vehicle diggers/earth movers.
Gary and Ty are great. Simple process to rent equipment. They had it loaded well on the trailer and supplied the hitch and ball as well. Returning the equipment has been effortless as well. It is nice to have a resource like this in the neighborhood.
Helpful, friendly and professional are three words to describe my experience at Wally’s Rental Center. Gary and Ty took the time to show how to use the machine and even offered to face time if I ran into any problems (wasn’t need). The equipment was in great condition. I will definitely use Wally’s Rental again.
Awesome equipment and service! Thank you so much for the great customer service too✨👌
Awesome experience, very friendly, easy to work with and extremely helpful. Explaining the equipment and helping to load (thanks Shawn!). 5 star for sure!
Heck ya! A+ service and great equipment. I had to rent an ozone air cleaner, and Gary helped me out with that. That guy knows a lot about many things. I definitely will come back for any other equipment rentals. Fantastic service, super clean equipment and very friendly and helpful staff.
Walleys is a great rental company, now know as JRM they got a bunch of new equipment, and the rates are not bad. The staff is knowledgeable and very customer oriented. So if your looking for a piece of equipment to rent there your go to company
Customer service was superb and transaction was efficient and quick! Shawn and Gary were very nice and took care of what I needed! Walked in store at 1pm and was out the door in ten minutes. I will be back for the rental of the big grill! Thank you fellas!
These guys are awesome. I rented some chairs and tables for a party at home and I was in and out in 10 minutes or less when I picked it up on a Saturday morning.
Outdated listing. This isn't a party rental shop, it's for tools. They didn't answer the phone when I called so a wasted trip
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
