Alejandro Quezada11 reviewsTotal number of Google reviews Alejandro has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service
Waterale
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%97+27.4Replies to reviews 8%48+4Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 30 water softener repairPosition by Experts Score among all companies we track in this category. · better than 45%
5.0 ★★★★★ 188 Google reviews · 24 photos
97%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
37%reviews answered by the owner
Sep 2026latest review
Waterale at a glance
Google reviewers rate Waterale five stars based on 188 reviews, highlighting the store's clean environment and helpful staff. Customers frequently mention the availability of water filtration systems, shipping and printing services, and the option to bring containers for cleaning and filling. Recurring themes include fast service, respectful communication, and affordable pricing. The owner responded to thirty-seven percent of the total reviews.
- Google rating: 5.0 out of 5 from 188 reviews (97% five-star).
- Reviews on this page: 188 Google reviews (96 with written comments, 9 with photos).
- Owner responses: the business replied to 37% of reviews.
- Most recent review: September 20, 2026.
- Service: Water Softener serving San Bernardino, California.
Data from Google, last updated October 28, 2026.
Score profile vs other water softener repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Waterale: 95/100 on this factor. Category median: 95.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Waterale: 97/100 on this factor. Category median: 92.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Waterale: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Waterale: 48/100 on this factor. Category median: 99.C
48
Bar = this company · dark tick = category median.
Star ratings
188 Google reviews we collected
- 5 stars18297%
- 4 stars53%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 96 written reviews
- Praise92100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4246%
- Quality & results2527%
- Would recommend1011%
- Speed & response910%
- Price & value67%
What customers talk about
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very amazing place and staff was very nice and accommodating especially Erica and the water quality is superb 👌🏾”
“Day helped with efficiency and professional great experience.”
“Very good quality for the best prices Highly recommend”
“They are extremely fast treated us with respect and good pricing is the best part for me 🖤”
“Great service and good price on water!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Angel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very amazing place and staff was very nice and accommodating especially Erica and the water quality is superb 👌🏾
AshleyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They are always very helpful, I appreciate that 🙌🏼 store is very clean and nice looking 🙌🏼 plus they have a shipping and printing area 🙌🏼 and little nick backs to buy. That’s always fun 🙌🏼
Vxnishhh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They are extremely fast treated us with respect and good pricing is the best part for me 🖤
Daniel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Best water store in town! Day is always so positive and helpful. Get your water here!!
LAKE9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I love this little spot. Day, is such a sweetheart. The store is clean. I love that they clean my containers before filling it. This is the only place I go for water...oh did I mention that the water is delicious.
Jorge3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Day helped with efficiency and professional great experience. I would recommend to stop by.
Photos
Customer reviews
5.0 ★★★★★ 188 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Erika2 reviewsTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlevery good service..like it.. Thanks to Erica very nice
Angel Moran7 reviewsTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery amazing place and staff was very nice and accommodating especially Erica and the water quality is superb 👌🏾
Response from the owner · 2 weeks ago
Thank you Angel for the great review! 🙌 We’re so glad you enjoyed the service and the superior water quality at Waterale in San Bernardino. Erica will be happy to hear your kind words! Visit us anytime for purified water and Alkaline water refills.
Ashley LavertyLocal Guide · 17 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are always very helpful, I appreciate that 🙌🏼 store is very clean and nice looking 🙌🏼 plus they have a shipping and printing area 🙌🏼 and little nick backs to buy. That’s always fun 🙌🏼
Response from the owner · a month ago
We really appreciate this, thank you! 🙌🏼 So glad our store feels clean and welcoming, and that our shipping, printing, and gift selection add a little extra convenience (and fun) to your visit. Thanks for being a great customer!
Renee Gallegos6 reviewsTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service and good price on water!
Response from the owner · a month ago
Thank you for the kind words! We're so glad you found great service and a good price on our water — we appreciate your support and hope to see you again soon!
Vxnishhh Official1 reviewTotal number of Google reviews Vxnishhh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey are extremely fast treated us with respect and good pricing is the best part for me 🖤
Response from the owner · a month ago
Thank you so much! 🖤 We're so glad our speed, respectful service, and pricing stood out to you — that means a lot to us. We appreciate you and look forward to seeing you again soon!
Louie Aboytes2 reviewsTotal number of Google reviews Louie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDay is very kind and helpful
Daniel Mariscal7 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBest water store in town! Day is always so positive and helpful. Get your water here!!
Juanma hnandezLocal Guide · 13 reviewsTotal number of Google reviews Juanma has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service 👏
Miguel MunozLocal Guide · 22 reviewsTotal number of Google reviews Miguel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDay is so nice and professional. Excellent service
Business details
- Address: 1353 W Mill St Ste 111, San Bernardino, CA 92410
- Phone: (213) 222-6378
- Website: waterale.com
- Service area: San Bernardino, CA