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We Repair For You by Elite Support Technologies

Computer repair service · Highwood, IL · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%95+29.2Craft & service penalty98−0.2Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 41 electronics repair shopsPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 62 Google reviews · 22 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Aug 2026latest review

We Repair For You by Elite Support Technologies at a glance

Customers consistently highlight the rapid turnaround times, fair pricing, and professional communication provided by this computer repair service in Highwood, IL. Reviews frequently note that the business handles a wide range of electronics, including laptops, iPads, and smartphones, often completing repairs like screen replacements or hardware fixes within the same day. One reviewer mentioned that the cost felt higher than expected, though most others describe the pricing as reasonable and transparent.

  • Google rating: 5.0 out of 5 from 62 reviews (98% five-star).
  • Reviews on this page: 62 Google reviews (49 with written comments).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: August 11, 2026.
  • Service: Electronics Repair Shop serving Highwood, Illinois.

Data from Google, last updated October 25, 2026.

Score profile vs other electronics repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.

Satisfaction97Reliability95Craft & service98Value–Momentum100Replies to reviews–Satisfaction: 97 (median 79)Reliability: 95 (median 72)Craft & service: 98 (median 97)Momentum: 100 (median 100)
This companyElectronics Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.We Repair For You by Elite Support Technologies: 97/100 on this factor. Category median: 79.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.We Repair For You by Elite Support Technologies: 95/100 on this factor. Category median: 72.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.We Repair For You by Elite Support Technologies: 98/100 on this factor. Category median: 97.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.We Repair For You by Elite Support Technologies: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 60.–
–

Bar = this company · dark tick = category median.

Star ratings

62 Google reviews we collected

  • 5 stars6198%
  • 4 stars12%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 49 written reviews

  • Praise10399%
  • Complaints11%

Topic share

How often each topic comes up in the written reviews

  • Speed & response2726%
  • Price & value2423%
  • Staff & attitude1615%
  • Quality & results1413%
  • Honesty & trust1313%
  • Would recommend88%
  • Communication22%

What customers talk about

We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “He was able to fix my computer The same day and his pricing is very reasonable.”
  • “Replaced my cracked phone screen within 30 minutes, great price, fast and great customer service”
  • “Darren treated us very professionally and was very efficient on delivering on his word.”
  • “Darren not only did an excellent job on my machine, he also instilled confidence and gained my trust.”
  • “It's nice to find a place for PC repairs that you can trust, and who cares to return the device quickly.”
  • “I highly recommend talk to him before you go anywhere else.”
  • “Considerate and easy to work with on our initial call for info.”

People customers mention

  • Darren 6 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

BryanLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Darren is great! Super fast service and friendly guy. Looking forward to (hopefully not) but bringing more stuff to him!

Wendy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Darren was very upfront about my "sick" computer. He advised me not to have it repaired ( needed a new costly motherboard). I appreciated his honesty.

Gage4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Amazing guy and helps with all my electronics. Goes above and beyond. Go to this guy all for your all electric needs!

Sharon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a wonderful experience! He was able to fix my computer The same day and his pricing is very reasonable.

Tammy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My daughter’s iPhone camera lens broke and we brought it in at 4:00 to have the lens replaced. He quoted us the cost and told us we could pick it up at 4:45. Darren treated us very professionally and was very efficient on delivering on his word. The cost was as quoted, which is much less than what you’d pay at an…

Jennifer2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Darren was awesome he got the piece of charger stuck in the ipad charging port out she's very happy!!!

Photos

Customer reviews

5.0 ★★★★★ 62 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Bryan ZaleLocal Guide · 22 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Darren is great! Super fast service and friendly guy. Looking forward to (hopefully not) but bringing more stuff to him!

Response from the owner · 2 months ago

Thank you Bryan! Glad we could get that iPad repaired for you! Looking forward to hearing from you!

Wendy Nelson1 reviewTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Darren was very upfront about my "sick" computer. He advised me not to have it repaired ( needed a new costly motherboard). I appreciated his honesty.

Response from the owner · 2 months ago

Thank you for the great review! You made the right decision not to spend the money to repair your laptop! Sometimes it's just more cost effective to purchase a new computer.

Gage Lowry4 reviewsTotal number of Google reviews Gage has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing guy and helps with all my electronics. Goes above and beyond. Go to this guy all for your all electric needs!

Response from the owner · 3 months ago

Thank You Gage!! I'm glad I could help you with your iPhone!!

Jamie Brongiel1 reviewTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service! Would come here every time! Fixed my iPad in about 5 minutes

Response from the owner · 3 months ago

Thank you for the nice review!! It was nice to meet you!!

G GuffLocal Guide · 27 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Fixed my laptop, saved me from purchasing a new one.

Response from the owner · 3 months ago

Thank you for the great review! I'm glad we were able to repair your laptop!!

Zeke Lockheart2 reviewsTotal number of Google reviews Zeke has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very Nice, does quality repairs and cleanings

Response from the owner · 5 months ago

Thank you for the great review!

Sharon Mcnally6 reviewsTotal number of Google reviews Sharon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a wonderful experience! He was able to fix my computer The same day and his pricing is very reasonable.

Response from the owner · 6 months ago

Thank you for the wonderful review! We appreciate your business!

Tammy Soutar3 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My daughter’s iPhone camera lens broke and we brought it in at 4:00 to have the lens replaced. He quoted us the cost and told us we could pick it up at 4:45. Darren treated us very professionally and was very efficient on delivering on his word. The cost was as quoted, which is much less than what you’d pay at an Apple Store. Amazing service and quality! Highly recommend.

Response from the owner · 6 months ago

Thank you, Tammy, for the wonderful review. I appreciate your business.

Amelia Uglinica1 reviewTotal number of Google reviews Amelia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service, inexpensive, quick with repairs

Response from the owner · 8 months ago

Thank you for the nice review! We are glad that we could get your iPhone screen repair completed for you today!

Jennifer Grissom2 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Darren was awesome he got the piece of charger stuck in the ipad charging port out she's very happy!!!

Response from the owner · 8 months ago

Thank you for the wonderful review, Jennifer! Im glad I was able to help with your daughters iPad! Please think of us for any future iPad repair!

We Repair For You by Elite Support Technologies on Google Maps →

Business details