Veterinarian · Plantation, FL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%60+14.5Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 74%
4.7★★★★★503 Google reviews · 23 photos
91%five-star reviews
4.89★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Welleby Veterinary Hospital 4.7 out of 5 based on 503 reviews, with the owner responding to 83% of feedback. Praise frequently highlights the staff's kindness, thorough communication, and capability in treating diverse species including rabbits, reptiles, and birds. However, some low-star reviews criticize the facility for high costs, perceived pressure to purchase preventative care, and occasional communication failures regarding appointment callbacks.
Google rating: 4.7 out of 5 from 503 reviews (91% five-star).
Reviews on this page: 503 Google reviews (434 with written comments, 79 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 23, 2026.
Service: Veterinary Emergency Service serving Plantation, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Welleby Veterinary HospitalVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Welleby Veterinary Hospital: 77/100 on this factor. Category median: 72.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Welleby Veterinary Hospital: 60/100 on this factor. Category median: 60.B
60
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Welleby Veterinary Hospital: 90/100 on this factor. Category median: 92.A
90
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Welleby Veterinary Hospital: 84/100 on this factor. Category median: 80.A
84
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Welleby Veterinary Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Welleby Veterinary Hospital: 100/100 on this factor. Category median: 53.A
100
Bar = this company · dark tick = category median.
Star ratings
503 Google reviews we collected
4.7of 5
5 stars45691%
4 stars102%
3 stars31%
2 stars41%
1 star306%
Praise vs complaints
Phrases our text analysis found in 434 written reviews
93%praise
Praise62993%
Complaints467%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2420%
Reasonable8772%
Overpriced32%
Not sure76%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27541%
Would recommend10516%
Quality & results7912%
Communication649%
Honesty & trust528%
Speed & response507%
Price & value507%
What customers talk about
We read 434 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was friendly, helpful, and made me feel comfortable bringing in a newly rescued rabbit.”
“She was incredibly rude, cold, and condescending throughout the visit.”
“I’m so grateful for their kindness and dedication, and I highly recommend Welleby Veterinary Hospital to anyone looking for a veterinary team that goe…”
“…y suffering, but instead of discussing quality-of-life options, they strongly recommended $1,200 worth of tests, including blood work, bacterial cultu…”
“I had a great experience bringing my rabbit, in for a wellness exam.”
“While I’ve only gone here once, the experience was awful and not just because the death, but the way they handled it and the unnecessary price.”
“They thoroughly checked him, confirmed that he was actually a boy, and answered my questions about his care.”
“They made me feel welcome and showed genuine compassion and care.”
“They treated him with vitamin A and hydration to help get him feeling better quickly.”
“Everyone was so nice and the price was very reasonable.”
“This isn’t the first time, either — over the years, I’ve watched this place go from slightly pricey to aggressively profit-driven.”
People customers mention
Rodriguez51 reviews
Zimandy32 reviews
Hausammann31 reviews
Amy18 reviews
Elizabeth18 reviews
Kevin15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Welleby Veterinary Hospital for 3 kinds of job. Pick one to see what they paid and said.
rubyLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I had a great experience bringing my rabbit, in for a wellness exam. I had called several other veterinary hospitals beforehand and had a hard time finding a place that actually treated rabbits, so I was very relieved to find Welleby Veterinary Hospital.
The staff was friendly, helpful, and made me feel comfortable…
Reasonable priceExotic animals
Daniel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Just brought my dog in for the first time for a skin reaction. Really happy that I decided to come to welleby. Everyone was so nice and the price was very reasonable.
Jessica3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
I had a wonderful experience with the team at Welleby Veterinary Hospital! Kevin, Amy, and Maribeth were all amazing and provided such kind, caring, and professional service. They made me feel welcome and showed genuine compassion and care. It’s clear that they truly care about their patients and their owners. I’m…
Reasonable priceLarge animals
Dr.Local Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The team are extraordinary, caring, compassionate, and truly make you feel like a family
Reasonable priceLarge animals
Ru2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Awesome service! Great staff and doctors. Daisy was super nice and Amy was very helpful.
Large animals
Allison3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Everyone was very well informed and kind, really helped me out with my leopard gecko. These guys definitely are very professional and knowledgeable
I had a great experience bringing my rabbit, in for a wellness exam. I had called several other veterinary hospitals beforehand and had a hard time finding a place that actually treated rabbits, so I was very relieved to find Welleby Veterinary Hospital.
The staff was friendly, helpful, and made me feel comfortable bringing in a newly rescued rabbit. They thoroughly checked him, confirmed that he was actually a boy, and answered my questions about his care. I really appreciated having a veterinary team that was knowledgeable about rabbits and exotic animals.
I would definitely recommend Dr.Camero & nurse Kevin
to anyone looking for veterinary care for a rabbit or other exotic pet.
Price assessment: Reasonable price
Services: Exotic animals
Val2 reviewsiTotal number of Google reviews Val has written across all businesses on Google Maps, not just this one.
Just brought my dog in for the first time for a skin reaction. Really happy that I decided to come to welleby. Everyone was so nice and the price was very reasonable.
Response from the owner · 2 days ago
Thank you so much for your kind words! We're so happy you chose Welleby Veterinary Hospital for your dog's care and that your first visit was such a positive experience. Providing compassionate, quality care at reasonable prices is important to us. We truly appreciate your trust in our team and look forward to seeing you and your pup again!
Jessica Torres3 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
I had a wonderful experience with the team at Welleby Veterinary Hospital! Kevin, Amy, and Maribeth were all amazing and provided such kind, caring, and professional service. They made me feel welcome and showed genuine compassion and care. It’s clear that they truly care about their patients and their owners. I’m so grateful for their kindness and dedication, and I highly recommend Welleby Veterinary Hospital to anyone looking for a veterinary team that goes above and beyond. Thank you, Kevin, Amy, and Maribeth, for all that you do! 🐾❤️
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 2 days ago
Thank you so much for your thoughtful review and recommendation! We're so happy to hear that Kevin, Amy, and Mary Beth made you feel welcomed and cared for. Our team takes great pride in providing compassionate, personalized care to every patient and their family. We truly appreciate your recognition of their dedication and your trust in Welleby Veterinary Hospital!
Dr. Heather RiggsLocal Guide · 18 reviewsiTotal number of Google reviews Dr. has written across all businesses on Google Maps, not just this one.
The team are extraordinary, caring, compassionate, and truly make you feel like a family
Price assessment: Reasonable price
Services: Large animals
Response from the owner · 2 days ago
Thank you so much for your heartfelt words! It means so much to our entire team to know that you feel like part of our Welleby family. Providing compassionate care and making every patient and client feel welcomed and valued is what we strive for every day. We're truly grateful for your trust and support!
I F5 reviewsiTotal number of Google reviews I has written across all businesses on Google Maps, not just this one.
Tara and Amy were very kind and treated our guinea pig with care
Price assessment: Not sure
Services: Exotic animals
Response from the owner · 2 days ago
Thank you so much for your kind words! We're so happy to hear that Tara and Amy provided such compassionate care for your guinea pig. We truly appreciate your recognition of our team and your trust in Welleby Veterinary Hospital!
Ru Julez2 reviewsiTotal number of Google reviews Ru has written across all businesses on Google Maps, not just this one.
Awesome service! Great staff and doctors. Daisy was super nice and Amy was very helpful.
Services: Large animals
Response from the owner · 2 days ago
Thank you so much for your kind words! We're so happy to hear you had a great experience with our team. Thank you for trusting Welleby Veterinary Hospital with your pet's care!
Allison Sandefur3 reviewsiTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Everyone was very well informed and kind, really helped me out with my leopard gecko. These guys definitely are very professional and knowledgeable
Services: Exotic animals
Response from the owner · 2 days ago
Thank you so much for your kind words! We're so happy to hear that our team provided a positive experience for you and your leopard gecko. We love caring for exotic pets and truly appreciate your recognition of our team's knowledge and compassion. Thank you for trusting Welleby Veterinary Hospital with your pet's care!
Lori Prosser10 reviewsiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Everyone is so nice! Right from the first phone call.they take their time n explain everything.i would highly recommend them!!
Price assessment: Reasonable price
Services: Exotic animals
Response from the owner · 2 days ago
Thank you so much for your kind words and recommendation! We're so happy to hear that our team made you feel welcomed and informed from your very first phone call. Taking the time to answer questions and ensure our clients feel comfortable is so important to us. We truly appreciate your trust in Welleby Veterinary Hospital!
Victoria Gordon3 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
amy and angie and dr.Camero were great and amazing especially with my furry friend
Response from the owner · 2 days ago
Thank you so much for your kind words! We're so happy to hear that Amy, Angie, and Dr. Camero provided such a wonderful experience for you and your furry friend. We truly appreciate your recognition of our team and your trust in Welleby Veterinary Hospital!
