Veterinarian · Westmoreland, TN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%80+19.4Value 14%95+13.4Replies to reviews 7%26+1.8Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 32 pet nutritionistsiPosition by Experts Score among all companies we track in this category. · better than 58%
4.9★★★★★69 Google reviews · 24 photos
94%five-star reviews
4.84★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Most reviewers praise the clinic's friendly, knowledgeable staff and transparent pricing, noting that the quoted cost matches the final bill without surprise fees. Clients frequently highlight the team's responsiveness, including quick scheduling, emergency intake, and clear communication during procedures like spays, surgeries, and end-of-life care. The facility is described as clean and organized, with staff accommodating to nervous pets. The sole recurring criticism involves complaints about the office manager's rudeness, which detracted from the overall experience for a small number of visitors.
Google rating: 4.9 out of 5 from 69 reviews (94% five-star).
Reviews on this page: 69 Google reviews (53 with written comments, 13 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 22, 2026.
Service: Pet Nutritionist serving Westmoreland, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other pet nutritionists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyPet Nutritionists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Westmoreland Veterinary Clinic: 85/100 on this factor. Category median: 83.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Westmoreland Veterinary Clinic: 80/100 on this factor. Category median: 77.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 90.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Westmoreland Veterinary Clinic: 95/100 on this factor. Category median: 88.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Westmoreland Veterinary Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Westmoreland Veterinary Clinic: 26/100 on this factor. Category median: 58.D
26
Bar = this company · dark tick = category median.
Star ratings
69 Google reviews we collected
4.9of 5
5 stars6594%
4 stars23%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 53 written reviews
98%praise
Praise7898%
Complaints23%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1343%
Reasonable1550%
Overpriced13%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3139%
Price & value1519%
Quality & results1114%
Speed & response1013%
Would recommend1013%
Communication23%
Honesty & trust11%
What customers talk about
We read 53 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Update: I adore the whole team at WVS, they are consistently the most friendly, knowledgeable and kind team.”
“They are always accomodating, have given me great guidance, and their prices are incredibly fair.”
“I had a wonderful experience at Westmoreland Vet clinic.”
“The staff at this vet took him in immediately and did every single test to figure out what was wrong.”
“I recommend all pet lovers to please vist Westmoreland vet clinic!”
“…hey took him in on about a hr notice for Surgery, that went very well kept me updated on his progress and let me pick him up Saturday Brea the Tech me…”
“They also checked him out to make sure everything else was good and they were completely honest.”
People customers mention
Ross7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Westmoreland Veterinary Clinic for 1 kind of job. Pick one to see what they paid and said.
MaryLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★
Absolutely DO NOT TAKE ur pets there. The office manager is INSANELY RUDE, she absolutely ruined our experience!
OverpricedService not listed
Sandy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Doc Ashlee is great, and the other staff have been very friendly since we’ve been coming here
Reasonable price
DennisLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This vet office is wonderful!! The price they tell you is the price you pay. No surprise at the check out counter. Very polite staff and knowledgeable vet. We will be going back to them!
Great priceLarge animals
ShirleyLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
On 5-18-2026 I had to put my Lola down. She had cancer come back with avegence. Was sad and I miss her horrible. Thank you to Westmoreland Veterinarian's for their loving kindness. That helped Lola be able to go in peace.
Forever grateful,
Shirley Clark aka Lola's mom
Not sureService not listed
Brittany2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I had a wonderful experience at Westmoreland Vet clinic. They were able to schedule me quickly. The staff was friendly and the doctor was knowledgeable and kind. The facility was clean and organized. I will absolutely use them for future care!!
Great price
PaigeLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Really happy with Westmoreland Veterinary Clinic. As someone whom considers myself deeply involved in the canine world I have high standards for a vet. We moved, and I was just torn on where to go. I have visited all the local vets and Westmoreland stands out with their veterinary staff, support staff,…
Update: I adore the whole team at WVS, they are consistently the most friendly, knowledgeable and kind team. Dr Ross and Dr Paige are great vets but it’s the whole team that puts them over the top.
I have had many animals of all kinds, especially cats and dogs. I have been to more than a few vets over the years and Westmoreland veterinary clinic is by far my favorite. Dr Ross is so calm and gentle with the animals. He is very knowledgeable and up to date on his assessments and diagnoses, and treatments and they do their best to keep costs down as much as possible. He rally takes time with each of my animals and comes up with a great plan for them.
It’s not just Dr Ross who is amazing, he has an excellent support staff who are friendly, helpful, caring, knowledgeable people as well. In particular Paige, Julia, Hanna, and Randi are always there to help out and keep the place charming and clean. If you want a really good vet practice to go to….. go to Westmoreland veterinary clinic and they will take care of your fur babies with expert care. I love this vet clinic, you will too.
Price assessment: Reasonable price
Mary TatumLocal Guide · 31 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
This vet office is wonderful!! The price they tell you is the price you pay. No surprise at the check out counter. Very polite staff and knowledgeable vet. We will be going back to them!
Price assessment: Great price
Services: Large animals
Hannah Carter-Fisher8 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
On 5-18-2026 I had to put my Lola down. She had cancer come back with avegence. Was sad and I miss her horrible. Thank you to Westmoreland Veterinarian's for their loving kindness. That helped Lola be able to go in peace.
Forever grateful,
Shirley Clark aka Lola's mom
Price assessment: Not sure
Services: Service not listed
Brittany Woodcock2 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
I had a wonderful experience at Westmoreland Vet clinic. They were able to schedule me quickly. The staff was friendly and the doctor was knowledgeable and kind. The facility was clean and organized. I will absolutely use them for future care!!
