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Whistle Plumbing

Plumber · San Francisco, CA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 14 sump pump repair servicesPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 392 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$529typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Whistle Plumbing at a glance

Google reviewers rate Whistle Plumbing five stars based on 392 reviews, noting the owner responds to nearly all feedback. Customers frequently cite punctuality, fair pricing, and clear communication regarding services like water heater repairs, drain clearing, and gas line fixes. While most praise the professional and thorough work, one low-star review criticized a billing structure that included time spent retrieving parts, suggesting the quoted duration may not have reflected the actual labor performed.

  • Google rating: 5.0 out of 5 from 392 reviews (98% five-star).
  • Reviews on this page: 392 Google reviews (291 with written comments, 6 with photos).
  • Owner responses: the business replied to 98% of reviews.
  • Most recent review: October 10, 2026.
  • Service: Sump Pump Repair Service serving San Francisco, California.

Data from Google, last updated October 27, 2026.

Score profile vs other sump pump repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction97Reliability97Craft & service100Value100Momentum100Replies to reviews100Satisfaction: 97 (median 90)Reliability: 97 (median 92)Craft & service: 100 (median 98)Value: 100 (median 95)Momentum: 100 (median 100)Replies to reviews: 100 (median 62)
Whistle PlumbingSump Pump Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Whistle Plumbing: 97/100 on this factor. Category median: 90.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Whistle Plumbing: 97/100 on this factor. Category median: 92.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Whistle Plumbing: 100/100 on this factor. Category median: 98.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Whistle Plumbing: 100/100 on this factor. Category median: 95.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Whistle Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Whistle Plumbing: 100/100 on this factor. Category median: 62.A
100

Bar = this company · dark tick = category median.

Star ratings

392 Google reviews we collected

  • 5 stars38498%
  • 4 stars51%
  • 3 stars00%
  • 2 stars00%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 291 written reviews

  • Praise67599%
  • Complaints61%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1950%
  • Reasonable1950%
  • Overpriced00%
  • Not sure00%
$529+10% vs typical sump pump repair services

Middle half of what 23 customers paid ($432–$1.3k) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Speed & response16725%
  • Staff & attitude15723%
  • Quality & results9314%
  • Price & value8813%
  • Would recommend7912%
  • Honesty & trust558%
  • Communication426%

What customers talk about

We read 291 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Always fast and reliable service, plus great ongoing communication throughout the process.”
  • “Whistler Plumbing was very friendly and thorough and knowledgeable.”
  • “We have had him work on different projects over the years and he always does a fantastic job!”
  • “Timely, matter of fact, fair pricing, high quality installation.”
    “Not overpriced.”
  • “He was friendly, and professional, and I highly recommend him.”
  • “Call them and support your local small business owner and if you need a reliable and honest plumbing company.”
  • “They completed the work in a timely manner, kept us informed throughout the process, and took the time to thoroughly answer all of our questions.”

People customers mention

  • Paul 68 reviews
  • Gutierrez 5 reviews
  • Sugi 3 reviews
  • Robert 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Whistle Plumbing for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Sarah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Paul is wonderful! We have had him work on different projects over the years and he always does a fantastic job!

Paid $2,000+Reasonable priceWater heater installationShower installation
Jean2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have enjoyed the services of Whistle plumbing for many years- and they are always responsive, professional, & do excellent work! I recommend them hi highly. Their rates are competitive, and fair. Thank you, Paul & Whistle plumbing!

Paid $400–600Great priceFaucet repairShower repair
Mia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Paul and Whistle Plumbing are always professional and talk us through any plumbing issue we have. They are prompt and great at their craft. These guys are the best

Paid $400–600Great priceDrain cleaning
Patricia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

Unfortunately the repair to one of the toilets was not complete and I needed to have the plumbers return again on Wednesday to complete the repair.

Paid $800–1,000Reasonable priceToilet repair
ivan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fine professional outfit, from the Old School. Punctual, polite and informative. Clear diagnosis, of faulty plumbing conditions. On hand repairs, replacement of defective parts. Detailed payment invoice. Highly recommended. Ivan sarkany. Landlord.

Paid $2,000+
FranciscoLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our 100 year old Auntie needed help with her beloved kitchen faucet, and Paul and his team came in and brought it back to life. This faucet has been part of the family for decades, and they rebuilt the leaky faucet with new cartridges and left it working and dispensing water like new again. Thank you Whistle Plumbing and thank you Paul! Always grateful 🙏

Paid $400–500Great priceFaucet repairFaucet installationPlumbing leak repair

Photos

Customer reviews

5.0 ★★★★★ 392 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Robert Hinkson5 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Have used Paul and his crew for a number of years. Always fast and reliable service, plus great ongoing communication throughout the process. High integrity people and fair prices.

  • Price assessment: Reasonable price
  • Services: Drain cleaning
Response from the owner · 4 years ago

THANK YOU FOR THE STARS SIR! HAVE A GRATE DAY!

Sarah Jahn5 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Paul is wonderful! We have had him work on different projects over the years and he always does a fantastic job!

  • Price assessment: Reasonable price
  • Price: $2,000+
  • Services: Water heater installation, Shower installation
Response from the owner · 2 weeks ago

Thank you for trusting us with your projects over the years. We're glad to hear you've been happy with the results.

Arthur Tennant4 reviewsTotal number of Google reviews Arthur has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Can’t say enough about Paul. We are a repeat customer, we had our gas line fixed as per PG&E due to a gas leak. Our drain out was also clogged up so we couldn’t use our washer in the garage. Paul fixed both issues the same day. His prices are fair and his response is prompt. Paul saved our weekend.!!

Response from the owner · a month ago

Thank you for sharing your experience with the gas line and drain repairs. We're glad both issues were resolved quickly so you could use your washer again. Your feedback on pricing and response time is appreciated.

Michael Flieder9 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Whistler Plumbing was very friendly and thorough and knowledgeable. He was polite and an exceptionally hard worker. Extremely satisfied with a quality of work and the assistance he gave us on another smaller matter unrelated to the main job

  • Price assessment: Great price
  • Services: Plumbing leak detection, Plumbing pipe repair
Response from the owner · a year ago

We appreciate your positive feedback about our efficiency and transparency. Thank you for recognizing our friendly team and fair pricing.

Theresa And Brian2 reviewsTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Timely, matter of fact, fair pricing, high quality installation.

  • Price assessment: Reasonable price
  • Price: $400–600
  • Services: Water heater repair
  • Positive: Quality, Professionalism, Value
Response from the owner · 4 years ago

Thank you guys! Hopefully you guys had a great weekend! We try!

Christopher Campbell4 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are the best. Fast response, great professional service and friendly people too! Thank you again Paul!

Response from the owner · 2 months ago

I only try boss! Thank you for keeping us as your goto Plumbing company!

Jean Sebring2 reviewsTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have enjoyed the services of Whistle plumbing for many years- and they are always responsive, professional, & do excellent work! I recommend them hi highly. Their rates are competitive, and fair. Thank you, Paul & Whistle plumbing!

  • Price assessment: Great price
  • Price: $400–600
  • Services: Faucet repair, Shower repair
Response from the owner · a year ago

Thank you aswell ma'am! We truly appreciate you continued support and confidence in out services! You have a great weekend!

Laurel Cam2 reviewsTotal number of Google reviews Laurel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Full-service plumber, knowledgeable, courteous. I really appreciated that they took a lot of care to keep everything clean (which is hard with plumbing!). Definitely recommend.

  • Price assessment: Reasonable price
  • Services: Garbage disposal installation, Drain cleaning, Plumbing leak detection, Plumbing pipe repair, Plumbing leak repair
Response from the owner · 2 months ago

Thank you for your recommendation and positive feedback. We always strive to maintain cleanliness during our services.

john naniola1 reviewTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Used them numerous times, fast and professional

Response from the owner · 2 months ago

We appreciate your loyalty and positive feedback. Thank you for highlighting our speed and professionalism.

Mia Garlow3 reviewsTotal number of Google reviews Mia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Paul and Whistle Plumbing are always professional and talk us through any plumbing issue we have. They are prompt and great at their craft. These guys are the best

  • Price assessment: Great price
  • Price: $400–600
  • Services: Drain cleaning
Response from the owner · 2 months ago

We appreciate your kind words about Paul and our team. Thank you for recognizing our professionalism and promptness.

Whistle Plumbing on Google Maps →

Business details