iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 14 sump pump repair servicesiPosition by Experts Score among all companies we track in this category. · better than 100%
5.0★★★★★392 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$529typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Whistle Plumbing five stars based on 392 reviews, noting the owner responds to nearly all feedback. Customers frequently cite punctuality, fair pricing, and clear communication regarding services like water heater repairs, drain clearing, and gas line fixes. While most praise the professional and thorough work, one low-star review criticized a billing structure that included time spent retrieving parts, suggesting the quoted duration may not have reflected the actual labor performed.
Google rating: 5.0 out of 5 from 392 reviews (98% five-star).
Reviews on this page: 392 Google reviews (291 with written comments, 6 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 10, 2026.
Service: Sump Pump Repair Service serving San Francisco, California.
Data from Google, last updated October 27, 2026.
Score profile vs other sump pump repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Whistle PlumbingSump Pump Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Whistle Plumbing: 97/100 on this factor. Category median: 90.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Whistle Plumbing: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Whistle Plumbing: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Whistle Plumbing: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Whistle Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Whistle Plumbing: 100/100 on this factor. Category median: 62.A
100
Bar = this company · dark tick = category median.
Star ratings
392 Google reviews we collected
5.0of 5
5 stars38498%
4 stars51%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 291 written reviews
99%praise
Praise67599%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1950%
Reasonable1950%
Overpriced00%
Not sure00%
$529+10% vs typical sump pump repair services
Middle half of what 23 customers paid ($432–$1.3k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response16725%
Staff & attitude15723%
Quality & results9314%
Price & value8813%
Would recommend7912%
Honesty & trust558%
Communication426%
What customers talk about
We read 291 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Always fast and reliable service, plus great ongoing communication throughout the process.”
“Whistler Plumbing was very friendly and thorough and knowledgeable.”
“We have had him work on different projects over the years and he always does a fantastic job!”
“Timely, matter of fact, fair pricing, high quality installation.”
“Not overpriced.”
“He was friendly, and professional, and I highly recommend him.”
“Call them and support your local small business owner and if you need a reliable and honest plumbing company.”
“They completed the work in a timely manner, kept us informed throughout the process, and took the time to thoroughly answer all of our questions.”
People customers mention
Paul68 reviews
Gutierrez5 reviews
Sugi3 reviews
Robert3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Whistle Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Sarah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Paul is wonderful! We have had him work on different projects over the years and he always does a fantastic job!
Jean2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I have enjoyed the services of Whistle plumbing for many years- and they are always responsive, professional, & do excellent work! I recommend them hi highly.
Their rates are competitive, and fair.
Thank you, Paul & Whistle plumbing!
Mia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Paul and Whistle Plumbing are always professional and talk us through any plumbing issue we have. They are prompt and great at their craft. These guys are the best
Paid $400–600Great priceDrain cleaning
Patricia3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★
Unfortunately the repair to one of the toilets was not complete and I needed to have the plumbers return again on Wednesday to complete the repair.
Paid $800–1,000Reasonable priceToilet repair
ivan7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Fine professional outfit, from the Old School.
Punctual, polite and informative.
Clear diagnosis, of faulty plumbing conditions.
On hand repairs, replacement of defective parts.
Detailed payment invoice.
Highly recommended.
Ivan sarkany.
Landlord.
Paid $2,000+
FranciscoLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Our 100 year old Auntie needed help with her beloved kitchen faucet, and Paul and his team came in and brought it back to life. This faucet has been part of the family for decades, and they rebuilt the leaky faucet with new cartridges and left it working and dispensing water like new again.
Thank you Whistle Plumbing and thank you Paul! Always grateful 🙏
Have used Paul and his crew for a number of years. Always fast and reliable service, plus great ongoing communication throughout the process. High integrity people and fair prices.
Price assessment: Reasonable price
Services: Drain cleaning
Response from the owner · 4 years ago
THANK YOU FOR THE STARS SIR! HAVE A GRATE DAY!
Sarah Jahn5 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Can’t say enough about Paul. We are a repeat customer, we had our gas line fixed as per PG&E due to a gas leak. Our drain out was also clogged up so we couldn’t use our washer in the garage. Paul fixed both issues the same day. His prices are fair and his response is prompt. Paul saved our weekend.!!
Response from the owner · a month ago
Thank you for sharing your experience with the gas line and drain repairs. We're glad both issues were resolved quickly so you could use your washer again. Your feedback on pricing and response time is appreciated.
Michael Flieder9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Whistler Plumbing was very friendly and thorough and knowledgeable. He was polite and an exceptionally hard worker. Extremely satisfied with a quality of work and the assistance he gave us on another smaller matter unrelated to the main job
I have enjoyed the services of Whistle plumbing for many years- and they are always responsive, professional, & do excellent work! I recommend them hi highly.
Their rates are competitive, and fair.
Thank you, Paul & Whistle plumbing!
Price assessment: Great price
Price: $400–600
Services: Faucet repair, Shower repair
Response from the owner · a year ago
Thank you aswell ma'am! We truly appreciate you continued support and confidence in out services! You have a great weekend!
Laurel Cam2 reviewsiTotal number of Google reviews Laurel has written across all businesses on Google Maps, not just this one.
Full-service plumber, knowledgeable, courteous. I really appreciated that they took a lot of care to keep everything clean (which is hard with plumbing!). Definitely recommend.
Paul and Whistle Plumbing are always professional and talk us through any plumbing issue we have. They are prompt and great at their craft. These guys are the best
Price assessment: Great price
Price: $400–600
Services: Drain cleaning
Response from the owner · 2 months ago
We appreciate your kind words about Paul and our team. Thank you for recognizing our professionalism and promptness.