Michel Behrend4 reviewsTotal number of Google reviews Michel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service you're very comfortable to work with!
Wilhelm Automotive Repair & Tires
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%73+39.8Reliability 24%63+15.3Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty94−0.6Experts Score= 74Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.74SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 80 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 19%
4.8 ★★★★★ 1,550 Google reviews · 19 photos
91%five-star reviews
4.78★last 12 monthsAverage stars on reviews from the last 12 months only.
6.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
59%reviews answered by the owner
Oct 2026latest review
Wilhelm Automotive Repair & Tires at a glance
Customers frequently cite friendly staff, timely repairs, and clear communication regarding costs and vehicle diagnostics as primary strengths. Services such as oil changes, tire work, and general maintenance are often completed promptly with professional transparency. However, several low-star reviews highlight recurring complaints about rude interactions, excessive pricing, and instances where repairs were not completed within expected timeframes or resulted in new mechanical issues.
- Google rating: 4.8 out of 5 from 1,550 reviews (91% five-star).
- Reviews on this page: 1,550 Google reviews (1,109 with written comments, 9 with photos).
- Owner responses: the business replied to 59% of reviews.
- Most recent review: October 28, 2026.
- Service: Oil Change Service serving Avondale, Arizona.
Data from Google, last updated October 29, 2026.
Score profile vs other oil change services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wilhelm Automotive Repair & Tires: 73/100 on this factor. Category median: 83.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wilhelm Automotive Repair & Tires: 63/100 on this factor. Category median: 77.B
63
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wilhelm Automotive Repair & Tires: 94/100 on this factor. Category median: 96.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wilhelm Automotive Repair & Tires: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wilhelm Automotive Repair & Tires: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wilhelm Automotive Repair & Tires: 81/100 on this factor. Category median: 79.A
81
Bar = this company · dark tick = category median.
Star ratings
1,550 Google reviews we collected
- 5 stars1,41091%
- 4 stars543%
- 3 stars161%
- 2 stars131%
- 1 star574%
Praise vs complaints
Phrases our text analysis found in 1,109 written reviews
- Praise1,70195%
- Complaints905%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4831%
- Reasonable9562%
- Overpriced64%
- Not sure53%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude45225%
- Quality & results32218%
- Speed & response28016%
- Price & value26915%
- Honesty & trust22613%
- Would recommend1358%
- Communication1076%
What customers talk about
We read 1,109 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“FRIENDLY, CLEAN AND RESPECTFUL OF OLDER PEOPLE ESPECIALLY THE OLDER PEOPLE ON A BUDGET LIKE ME.”
“Kent has been rude each and every single time I’ve ever talked with him (took about 4 or 5 visits before I realized this place isn’t professional).”
“Great service you're very comfortable to work with!”
“…I want to make sure it runs before getting that fixed and after they didn't fix my car they said they felt unsafe to test drive my car.…”
“Went for oil change and they finished in a timely manner.”
“Reasonable prices and excellent informed decision making.”
“Really rude employees there and severly overcharge.”
“This is the first shop I’ve been to that does this so there’s great transparency.”
“…after you’ve spent a year getting minor repairs there, which seemed dishonest to not disclose that from the start of service.…”
“I would highly recommend them to anyone that needs repair in that area.”
“If you’re a woman, LGBTQ, POC (or even wear a N95 mask) - stay away from this place.”
“The explained everything so I could understand what I need completely .”
“Zero communication, exorbitant prices, real “good ol’ boy” vibe.”
People customers mention
- Kent 25 reviews
- Park 24 reviews
- Jim 18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Wilhelm Automotive Repair & Tires for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
miaLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
This place is totally AMAZING!!! FRIENDLY, CLEAN AND RESPECTFUL OF OLDER PEOPLE ESPECIALLY THE OLDER PEOPLE ON A BUDGET LIKE ME.. I HIGHLY RECOMMEND THEM ALWAYS!!
Great priceTiresOil change
Sarah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Kind and considerate folks here. Reasonable prices and excellent informed decision making.
Reasonable price
Carli5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I really can’t say enough positive things my experience here. I came in on extremely short notice with a stubborn exterior light issue. It was pretty late in the day but the staff at the front was kind and informative while the mechanic, Phillip, handled my problem like he’s being doing it for 100 years. A+ service.…
Great price
Konrad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent customer service, with timely response to calls and questions. Efficient and timely repairs.
Reasonable priceEngine repair
Stephen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Easy to work with. Good communication and easy to get availability when needed for something more last minute.
Reasonable priceGeneral repairs & maintenanceAuto brake replacementOil change
ZacLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
Rudest mechanics I’ve ever dealt with. Zero communication, exorbitant prices, real “good ol’ boy” vibe. If you’re a woman, LGBTQ, POC (or even wear a N95 mask) - stay away from this place. They won’t take you seriously and ridicule you. Kent has been rude each and every single time I’ve ever talked with him (took…
OverpricedGeneral repairs & maintenance
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 301 | — |
| General repairs & maintenance | 202 | — |
| Auto engine diagnostic | 84 | — |
| Tires | 69 | — |
| Engine repair | 59 | — |
| Air conditioning | 54 | — |
| Air & cabin filter replacement | 52 | — |
| Wheel alignment | 51 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 1,550 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
mia bondLocal Guide · 96 reviewsTotal number of Google reviews mia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is totally AMAZING!!! FRIENDLY, CLEAN AND RESPECTFUL OF OLDER PEOPLE ESPECIALLY THE OLDER PEOPLE ON A BUDGET LIKE ME.. I HIGHLY RECOMMEND THEM ALWAYS!!
- Price assessment: Great price
- Services: Tires, Oil change
Response from the owner · 6 hours ago
Thank you, Mia! We're thrilled to hear you find our team friendly, our facility clean, and our service respectful. We appreciate your kind words and recommendation for our auto care!
Gary Grewe2 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and prompt
Response from the owner · Edited 2 days ago
Hi Gary, thank you for your 5-star review! We're delighted to hear our team was very professional and prompt. We appreciate you choosing Wilhelm Auto Repair & Tires.
Sarah Colquitt6 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKind and considerate folks here. Reasonable prices and excellent informed decision making.
- Price assessment: Reasonable price
Response from the owner · 4 days ago
Hi Sarah, thank you for your wonderful 5-star review! We're thrilled you found our team kind and considerate, with reasonable prices and excellent informed decision-making for your auto repair needs.
Carli Todd5 reviewsTotal number of Google reviews Carli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI really can’t say enough positive things my experience here. I came in on extremely short notice with a stubborn exterior light issue. It was pretty late in the day but the staff at the front was kind and informative while the mechanic, Phillip, handled my problem like he’s being doing it for 100 years. A+ service. I walked away so impressed with their professionalism. More times than not, a shop will treat a woman differently and that was certainly not the case here. This was my first time here but with my decade-old car, I know it won’t be my last. Thanks again to Phillip and the team!
- Price assessment: Great price
Response from the owner · a week ago
Hi Carli, thank you for your wonderful 5-star review! We're thrilled Phillip and our team could quickly resolve your exterior light issue. We appreciate your kind words about our professionalism and look forward to your next visit for any auto repair needs.
Brandon “BGREAL” Garcia7 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWent for oil change and they finished in a timely manner.
- Price assessment: Great price
- Services: Oil change
Response from the owner · a week ago
Hi Brandon, thank you for your 5-star review! We're delighted your oil change was completed quickly. We appreciate you choosing Wilhelm Auto Repair & Tires for your auto care you can count on.
Erin Ocock12 reviewsTotal number of Google reviews Erin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy to work with. Repair assessed and repaired right away.
Response from the owner · a week ago
Thank you, Erin, for your 5-star review! We're delighted to hear that working with us was easy and your repair was assessed and completed right away. We appreciate your feedback!
Franni Wilson6 reviewsTotal number of Google reviews Franni has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe explained everything so I could understand what I need completely .
- Price assessment: Not sure
- Services: Auto maintenance
Response from the owner · Edited a week ago
Hi Franni, we're so glad to hear our team explained everything clearly. Providing transparent guidance is key to trusted auto repair. Thank you for your wonderful 5-star review!
Konrad Dixon2 reviewsTotal number of Google reviews Konrad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent customer service, with timely response to calls and questions. Efficient and timely repairs.
- Price assessment: Reasonable price
- Services: Engine repair
Response from the owner · a week ago
Hi Konrad, thank you for your wonderful 5-star review! We're thrilled to hear about your excellent customer service experience and timely auto repair. We appreciate your trust in us.
Stephen Meyers4 reviewsTotal number of Google reviews Stephen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy to work with. Good communication and easy to get availability when needed for something more last minute.
- Price assessment: Reasonable price
- Services: General repairs & maintenance, Auto brake replacement, Oil change
Response from the owner · a week ago
Hi Stephen, thank you for your wonderful 5-star review! We're so glad to hear you found us easy to work with, appreciated our communication, and found our availability helpful. We strive to provide reliable auto repair you can count on.
Business details
- Address: 13973 W Indian School Rd, Litchfield Park, AZ 85340
- Phone: (623) 526-2886
- Website: wilhelmautomotive.com
- Service area: Avondale, AZ