iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%40+21.8Reliability 24%29+7Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty99−0.1Momentum penalty80−2Experts Score= 44Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#118 of 125 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 6%
4.5★★★★★110 Google reviews · 22 photos
79%five-star reviews
4.20★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Woody's Pet Grooming 4.5 out of 5 based on 110 reviews, with the owner responding to 11% of them. Customers frequently praise the friendly staff, reasonable prices, and successful grooming results for various dog breeds. However, several low-star reviews highlight recurring issues with long wait times, missed appointments, and a lack of communication regarding pet status or injuries.
Google rating: 4.5 out of 5 from 110 reviews (79% five-star).
Reviews on this page: 110 Google reviews (72 with written comments, 5 with photos).
Owner responses: the business replied to 11% of reviews.
Most recent review: July 25, 2026.
Service: Pet Service serving Irving, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Woody's Pet GroomingPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Woody's Pet Grooming: 40/100 on this factor. Category median: 80.C
40
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Woody's Pet Grooming: 29/100 on this factor. Category median: 72.D
29
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Woody's Pet Grooming: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Woody's Pet Grooming: 100/100 on this factor. Category median: 94.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Woody's Pet Grooming: 80/100 on this factor. Category median: 100.A
80
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Woody's Pet Grooming: 41/100 on this factor. Category median: 48.C
41
Bar = this company · dark tick = category median.
Star ratings
110 Google reviews we collected
4.5of 5
5 stars8779%
4 stars87%
3 stars44%
2 stars11%
1 star109%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
93%praise
Praise6893%
Complaints57%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable133%
Overpriced00%
Not sure133%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2332%
Quality & results1825%
Price & value1216%
Would recommend1216%
Speed & response68%
Communication11%
Honesty & trust11%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were so gentle and so helpful with trimming our German Shepherd’s nails, he’s big and loud and they did a perfect job with him.”
“awesome service and the people do a great job especially if your dog needs medication they are very understanding and accommodating”
“They are so nice and did a great job with my dog and for a great price I definitely recommend them !”
“even tho we had a miscommunication about pricing etc, after i paid i came to the car and paid attention to my pet mind you i got the full package!”
“…ng groomed and they did such a good job with her I loved it there and I recommend this place to anyone looking to get there dog groomed at the last mi…”
“They also ensure my fur baby is perfectly grooming in a timely manner.”
“they don’t care no matter how much you communicate with the staff they do as they please with the cut then come up with all kinds of excuses and my do…”
“Be cautious about who you trust to care for your fur baby.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
SSelena5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Used to take my dog here and he’d come back coughing for days as if he was being choked , and the lady was cutting his nails and told me she didn’t have the powder to make them stop bleeding … im confused why am I paying a professional to clip my dogs nails and they’re hurting them and making them bleed. The lady…
Not sureDog groomingDog full service grooming
RRobert8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Awesome staff! They were so gentle and so helpful with trimming our German Shepherd’s nails, he’s big and loud and they did a perfect job with him. Definitely recommend! Thank you!
Great priceDog nail trimming
VVeronica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I was pleasantly surprised with Woody's Pet Grooming! I was a walk in on what seemed to be a busy day and they were able to accommodate us! The staff was so kind, welcoming and understanding even though our dog was in bad shape 😬! They offer exceptional services and my Husky never looked and smelled so amazing! We…
KKeanonLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★
Dropped off my dog for our appointment at 10 am when they opened and mine was the first dog there. We were told it would be 2 hours and when we came by a little after noon because we were in the area we were told they hadn't gotten to him yet and that it was gonna be another 2 hours. At 3:30 we called and they said…
AAMELIA7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Took my golden doodle puppy for her first hair cut and she looked sooo pretty! I forgot to take photos but we’ll definitely be back.
RRoyLocal Guide · 117 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★
Professional been taking my dog here for some time now. Not sure how they are with big dogs. Took my pug last time for a nail trim.
Used to take my dog here and he’d come back coughing for days as if he was being choked , and the lady was cutting his nails and told me she didn’t have the powder to make them stop bleeding … im confused why am I paying a professional to clip my dogs nails and they’re hurting them and making them bleed. The lady got an attitude about my concern but clearly unprofessional here. Also told them to not shave over my dogs skin tag and it was constantly irritated afterwards. SMH
Price assessment: Not sure
Services: Dog grooming, Dog full service grooming
R
Robert Merritt (rmerrit1)8 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Awesome staff! They were so gentle and so helpful with trimming our German Shepherd’s nails, he’s big and loud and they did a perfect job with him. Definitely recommend! Thank you!
Price assessment: Great price
Services: Dog nail trimming
J
Jose BecerraLocal Guide · 212 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
I was pleasantly surprised with Woody's Pet Grooming! I was a walk in on what seemed to be a busy day and they were able to accommodate us! The staff was so kind, welcoming and understanding even though our dog was in bad shape 😬! They offer exceptional services and my Husky never looked and smelled so amazing! We got so many compliments from family and friends! We will definitely be brining him back! Definitely a must!
K
Keanon TusantLocal Guide · 18 reviewsiTotal number of Google reviews Keanon has written across all businesses on Google Maps, not just this one.
Dropped off my dog for our appointment at 10 am when they opened and mine was the first dog there. We were told it would be 2 hours and when we came by a little after noon because we were in the area we were told they hadn't gotten to him yet and that it was gonna be another 2 hours. At 3:30 we called and they said it was gonna be 30 more minutes and they finally called at 4:42, 18 minutes before they closed. He smells as if he had no place to potty other than 1 foot away in the same cage and kept him there all day. When we got him, we think it was a rush job because his tail didn't look trimmed at all, his fur was still falling out as if they just shaved him and didn't bathe or even blowdry him.
D
Diana Ruiz3 reviewsiTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
