Daviona Randall1 reviewTotal number of Google reviews Daviona has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWell organized & respectful, will recommend to others
Workbox Staffing
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%87+12.3Replies to reviews 7%49+3.5Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 21 recruiting agenciesPosition by Experts Score among all companies we track in this category. · better than 80%
4.9 ★★★★★ 594 Google reviews · 10 photos
98%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
62%reviews answered by the owner
Oct 2026latest review
Workbox Staffing at a glance
Google reviewers rate Workbox Staffing 4.9 out of 5 based on 594 reviews, with the owner responding to 62 percent of them. Clients frequently praise the agency for its friendly, efficient service, highlighting quick placement times, transparent communication, and helpful staff who assist with finding suitable positions and expected pay. However, several low-star reviews criticize the company for failing to return phone calls, missing payment hours, and providing poor communication regarding job status or tax paperwork issues.
- Google rating: 4.9 out of 5 from 594 reviews (98% five-star).
- Reviews on this page: 594 Google reviews (521 with written comments, 9 with photos).
- Owner responses: the business replied to 62% of reviews.
- Most recent review: October 30, 2026.
- Service: Recruiting Agency serving Ypsilanti, Michigan.
Data from Google, last updated November 2, 2026.
Score profile vs other recruiting agencies
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Workbox Staffing: 93/100 on this factor. Category median: 81.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Workbox Staffing: 91/100 on this factor. Category median: 69.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Workbox Staffing: 100/100 on this factor. Category median: 93.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Workbox Staffing: 87/100 on this factor. Category median: 95.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Workbox Staffing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Workbox Staffing: 49/100 on this factor. Category median: 51.C
49
Bar = this company · dark tick = category median.
Star ratings
594 Google reviews we collected
- 5 stars58398%
- 4 stars10%
- 3 stars41%
- 2 stars00%
- 1 star61%
Praise vs complaints
Phrases our text analysis found in 521 written reviews
- Praise50799%
- Complaints41%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude21542%
- Speed & response10821%
- Would recommend7715%
- Quality & results7615%
- Communication214%
- Honesty & trust143%
What customers talk about
We read 521 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Well organized & respectful, will recommend to others”
“Kim is a wonderful kind lady she helps out immediately and places great jobs”
“Kim helped me 10/10 got me in and out without any problem.”
“Great experience good help finding work much appreciated”
“Workbox sucks they messed up w submitting my irs paperwork now my taxes are being held because the irsb needs workbox to verify can't either get a…”
“Details, communication, and guaranteed me a position.”
“Ms Kim & Ms Neomi are great , fast , transparent; & they made me feel welcomed once the second I stepped in the building.”
People customers mention
- Kim 150 reviews
- Neomi 19 reviews
- James 19 reviews
- Naomi 18 reviews
- Kimberly 17 reviews
- Noemi 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Golden1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ms.Kim helped me 10/10 got me in and out without any problem. Also helped find something to my particular liking and the expected pay.
Francois1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The people at worbox really went out there way to help and support us. Make us feel welcome and the best atmosphere with them. Miss Kim you are wonderful and your hospitality is great. Always smiling and went out of your way to help us. And went the extra mile to get as the work. We really great full for what you…
Erne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Wander full experience with Kim so helpful, thank you, really appreciate all the help and support .Great service
Richd8iTM1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ms.Kim Extremely Helpful And I can’t thank her enough great place if you looking for work
Kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Ms. Kim is amazing and very helpful. She helped me through the process of working with my very first temp agency. Details, communication, and guaranteed me a position. Definitely the person who is needed to be running a company
Leemair1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ms Kim was great, very nice and fast she did not waist anytime in getting me employed
Photos
Customer reviews
4.9 ★★★★★ 594 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Jazz Dunlap1 reviewTotal number of Google reviews Jazz has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMrs. Kim is wonderful. She is always helpful and cheerful. Wonderful place!
RICH1 reviewTotal number of Google reviews RICH has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMrs Kim super duper amazing and has the best knowledge
Jessie Williams1 reviewTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMS KIM IS THE BEST SHE WILL DEFINITELY HELP YOU GET WORKING
Francois Swanepoel1 reviewTotal number of Google reviews Francois has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery efficient and friendly service
Golden Child1 reviewTotal number of Google reviews Golden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMs.Kim helped me 10/10 got me in and out without any problem. Also helped find something to my particular liking and the expected pay.
Francois Koen1 reviewTotal number of Google reviews Francois has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe people at worbox really went out there way to help and support us. Make us feel welcome and the best atmosphere with them. Miss Kim you are wonderful and your hospitality is great. Always smiling and went out of your way to help us. And went the extra mile to get as the work. We really great full for what you have done. It will always be a pleasure to work with you and go out and promote your business. Thank you so so much.
Erne Koen1 reviewTotal number of Google reviews Erne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWander full experience with Kim so helpful, thank you, really appreciate all the help and support .Great service
Breyon Green2 reviewsTotal number of Google reviews Breyon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMs. Kim is great.
Igot You3 reviewsTotal number of Google reviews Igot has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you for all your help Mrs. Kim your very wonderful have a great day.
Business details
- Address: 4860 Washtenaw Ave K, Ann Arbor, MI 48108
- Phone: (734) 217-4417
- Website: workboxstaffing.com
- Service area: Ypsilanti, MI