Carpet cleaning service · Fargo, ND · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 32 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 90%
5.0★★★★★106 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
57%reviews answered by the owner
$189typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the service five stars based on 106 reviews, with the owner responding to 57 percent of them. Customers frequently highlight punctuality, efficient scheduling, and fair pricing for carpet, upholstery, and vent cleaning. Recurring themes include friendly communication and thorough results, while one lower-rated review noted that small stains remained after the work was completed.
Google rating: 5.0 out of 5 from 106 reviews (99% five-star).
Reviews on this page: 106 Google reviews (86 with written comments, 2 with photos).
Owner responses: the business replied to 57% of reviews.
Most recent review: October 23, 2026.
Service: Mattress Cleaning Service serving Fargo, North Dakota.
Data from Google, last updated October 25, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
This companyMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Your Friend Kenny Steam Cleaning: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Your Friend Kenny Steam Cleaning: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Your Friend Kenny Steam Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Your Friend Kenny Steam Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Your Friend Kenny Steam Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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Bar = this company · dark tick = category median.
Star ratings
106 Google reviews we collected
5.0of 5
5 stars10599%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 86 written reviews
99%praise
Praise19299%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2175%
Reasonable725%
Overpriced00%
Not sure00%
$189-37% vs typical mattress cleaning
Middle half of what 16 customers paid ($158–$298) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4523%
Would recommend4021%
Quality & results3920%
Speed & response3116%
Price & value1910%
Communication105%
Honesty & trust95%
What customers talk about
We read 86 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Easy scheduling process, friendly staff who work quickly!”
“I would definitely recommend them to anyone looking for reliable, quality steam cleaning services.”
“Priced Right and Always on time and Always a Great Job!”
“We had a large area to clean plush a couch and he did it efficiently.”
“Exceptional service and quality, very competitive pricing”
“They had great communication about when they were coming!”
“From start to finish, the experience is always smooth, professional, and genuinely friendly—just like the name suggests.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Your Friend Kenny Steam Cleaning for 6 kinds of job. Pick one to see what they paid and said.
jessica9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Absolutely would recommend. I’ve been trying to get stains out of the carpet with all sorts of products and boom gone just like that. Kenny did a great job and a pleasure to talk to. We had a large area to clean plush a couch and he did it efficiently.
Lori1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Kenny was prompt, friendly and professtional. Did a Great Job cleaning my carpets! I was very pleased with his service!
TonyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
This is the third time I’ve had your friend Kenny perform steam cleaning services at my house. I am again very happy with the work they have done. Kenny did a great job for a great price! AND I can add that Kenny is one of the nicest people I have ever dealt with! Thank you, Kenny and I will certainly have you back again!
Paid $100–150Great priceCarpet steam cleaning
tina1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★
I still have 3 small spots that could of been sprayed or removed in my bedroom
That is in the back west side of house
Steph4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Best carpet cleaning ever!!
He did more than he needed to and was done quick. Carpets are dryer than usual and look and smell fantastic. I recommend Kenny anytime!!
Jack2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great place to get your carpets cleaned! They had great communication about when they were coming! Would definitely send your business here!
Absolutely would recommend. I’ve been trying to get stains out of the carpet with all sorts of products and boom gone just like that. Kenny did a great job and a pleasure to talk to. We had a large area to clean plush a couch and he did it efficiently.
Price assessment: Great price
Price: $450–500
Services: Carpet steam cleaning, Pet stain & odor removal
Lori Irwin1 reviewiTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
This is the third time I’ve had your friend Kenny perform steam cleaning services at my house. I am again very happy with the work they have done. Kenny did a great job for a great price! AND I can add that Kenny is one of the nicest people I have ever dealt with! Thank you, Kenny and I will certainly have you back again!
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning
Jason Ennen7 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Best carpet cleaning ever!!
He did more than he needed to and was done quick. Carpets are dryer than usual and look and smell fantastic. I recommend Kenny anytime!!
Price assessment: Great price
Price: $350–400
Services: Carpet steam cleaning, Pet stain & odor removal
Linda Takacs2 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
