iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 151 medical spasiPosition by Experts Score among all companies we track in this category. · better than 91%
5.0★★★★★128 Google reviews · 7 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Patients consistently praise the practice for its knowledgeable, compassionate staff and personalized care, noting that providers take time to explain conditions and adjust treatment plans without rushing. Recurring themes include efficient service, friendly communication, and long-term trust in managing chronic skin issues, hair loss, and pre-cancerous spots. With a perfect 5.0 rating from 128 reviews, the facility is described as stress-free and thorough, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 128 reviews (100% five-star).
Reviews on this page: 128 Google reviews (117 with written comments).
Owner responses: the business replied to 88% of reviews.
Most recent review: October 20, 2026.
Service: Medical Spa serving Mesa, Arizona.
Data from Google, last updated November 2, 2026.
Score profile vs other medical spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Zynergy skin & Med SpaMedical Spas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zynergy skin & Med Spa: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zynergy skin & Med Spa: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zynergy skin & Med Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zynergy skin & Med Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
128 Google reviews we collected
5.0of 5
5 stars128100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 117 written reviews
99%praise
Praise15499%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2753%
Reasonable2141%
Overpriced00%
Not sure36%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6542%
Quality & results2516%
Honesty & trust2114%
Would recommend1812%
Speed & response138%
Communication96%
Price & value43%
What customers talk about
We read 117 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sarah is a wonderful practitioner, so knowledgeable and caring!”
“Sarah has done a great job instilling best practice and continuum of care and I appreciate the entire team for making the experience stress free”
“I have been treated by Sarah Neumann for many years and have completely trusted her with finding and treating my many pre-cancerous spots over the years.”
“I highly recommend Synergy Skin to anyone looking for professional skin care with a staff that is competent, knowledgeable, and caring.”
“Thank you for the amazingly efficient and quick service delivered by the Zynergy team.”
“I came in for a skin check and was very satisfied with how they explained what they were seeing, including anything that looked unusual or out of the ordinary.”
“Even if there’s a wait time for new patients, it is absolutely worth it.”
People customers mention
Sarah42 reviews
Dana15 reviews
Neumann14 reviews
Dermatology3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zynergy skin & Med Spa for 4 kinds of job. Pick one to see what they paid and said.
CCami1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Sarah and her team are the best. We have been her patients for years. She goes above and beyond every time.
Great priceChemical peelsDysport treatmentService not listed
AAlan13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Sarah and her assistants are amazing! I’m glad I’m back seeing her. Thank you Sarah!
MMarilynn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The BEST Dermatology office ever! Sarah is a wonderful practitioner, so knowledgeable and caring! The entire staff is exceptional!
JJonLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Thank you for the amazingly efficient and quick service delivered by the Zynergy team. Sarah has done a great job instilling best practice and continuum of care and I appreciate the entire team for making the experience stress free
Not sureService not listed
MMary3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Sarah and her staff are the most caring, thorough and knowledgeable medical professionals I’ve ever encountered. Sarah is truly one of a kind and will always go above and beyond to care and advocate for her patients.
Great priceService not listed
LLaurie14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Sarah Newmann has been my dermatologist for over 10 years. She and her team at Zynergy Skin offer exceptional, compassionate care! Highly recommend!
Thank you for the amazingly efficient and quick service delivered by the Zynergy team. Sarah has done a great job instilling best practice and continuum of care and I appreciate the entire team for making the experience stress free
Price assessment: Not sure
Services: Service not listed
M
Mary Goldman3 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Sarah and her staff are the most caring, thorough and knowledgeable medical professionals I’ve ever encountered. Sarah is truly one of a kind and will always go above and beyond to care and advocate for her patients.
Price assessment: Great price
Services: Service not listed
Response from the owner · a year ago
Thank you, Mary, our team does everything we can to make a difference. We're so glad to hear your experience has been a positive one :)
B
Bob CunninghamLocal Guide · 13 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Sarah and the others at her practice are truly amazing. We started by addressing my issues with hair loss after Covid and went on to cover a chronic skin issue which is now completely under control. They really listen and give you a solid plan, then adjust it as needed with no fuss at all. They are the best to have on your team.