#1
Steam-it Inc.
“Edwin and Brody did an excellent job on our carpets. Especially the high traffic areas. They told me in advance that it might not come out perfectly but it sure looks great in my eyes! We highly recommend Steam It…” — Google review
Experts Reviews · 2026 Ratings
The Best Carpet Cleaning in Kendallville, IN
We graded 4 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
$265typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
98%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.92★average ratingPlain average of every Google star rating we collected for these companies.
1.2%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
From 44,405 Google reviews of 108 top-rated carpet cleaning nationwide; 4 of them in Kendallville, IN. Updated October 29, 2026.
Find the right company for your job
Pick the job — we re-rank companies by how customers rated that exact job.
Overall ratings
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of carpet cleaning).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 |  JBRS Carpet Cleaning & RestorationKendallville, IN | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 5.00 | $136 |
| 2 |  Sabrina's Cleaning ServicesKendallville, IN | A 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%99+15.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA–AA– | 4.99 | $315 |
| 3 |  SERVPRO of Steuben, DeKalb and LaGrange CountiesKendallville, IN | A 80How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%78+18.9Value 14%60+8.5Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABABAA | 4.84 | — |
| 4 |  Xcellent Care carpet cleaningKendallville, IN | B 75How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Momentum penalty50−5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABAACA | 4.82 | — |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|---|---|---|---|
| General carpet cleaning | $170 | $233 | $334 | 98% |
| Carpet steam cleaning | $176 | $240 | $340 | 99% |
| Pet stain & odor removal | $139 | $217 | $360 | 99% |
| Upholstery cleaning | $189 | $259 | $359 | 98% |
| Area rug cleaning | $170 | $259 | $447 | 98% |
| HVAC duct & vent cleaning | $292 | $614 | $928 | 99% |
| Deep clean | $297 | $356 | $471 | 99% |
| Standard cleaning | $158 | $221 | $290 | 97% |
| Carpet cleaning | $146 | $183 | $310 | 98% |
| Moving-related cleaning | $251 | $374 | $705 | 100% |
| General housekeeping | $132 | $193 | $310 | 100% |
| Interior & exterior window cleaning | $259 | $350 | $555 | 100% |
Carpet Cleaning in Kendallville, IN at a glance
How the 4 carpet cleaning we rated in Kendallville, IN compare, and what customers praise most.
Experts Score grades
A = score 80+, F = below 20.
- Grade A375%
- Grade B125%
- Grade C00%
- Grade D00%
- Grade F00%
Google ratings
Average stars per company.
- 4.90★ and up250%
- 4.80–4.89★250%
- 4.60–4.79★00%
- Below 4.60★00%
What customers praise
Share of Google review highlights.
- Quality10,61822%
- Professionalism11,02223%
- Responsiveness8,93218%
- Punctuality9,81220%
- Value8,35017%
Was the price fair?
All price verdicts left with reviews.
- Great price2,35234%
- Reasonable4,34962%
- Overpriced1041%
- Not sure1983%
Price verdicts by year
Share calling it great / reasonable / overpriced.
2025
2026
How we grade
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.
The 5 best-rated carpet cleaning in Kendallville, IN average 4.9★ on Google across 575 reviews. Sabrina's Cleaning Services has the top rating (5.0★), and Steam-it Inc. has the most reviews (236). Updated October 28, 2026.
5 companies that meet our bar: rated 4.5★ or higher on Google, with a meaningful review history (575 reviews combined) and currently operating. Request a call back and the company will phone you directly.
#2
Sabrina's Cleaning Services
“Sabrina did a fantastic job deep cleaning! She's an absolute joy to work with. Looking forward to her next appointment here!” — Google review
#3
Xcellent Care carpet cleaning
“Robert was able to schedule us quickly and did an amazing job. He removed stains other cleaners couldn’t get out and took the time to address our concerns. Our carpets look great, dried quickly, and he even followed…” — Google review
#4
JBRS Carpet Cleaning & Restoration
“I wish I would have taken before and after pictures.! I have a very light couch and white carpet along with 4 dogs. The carpet is white and couch is clean. Highly recommend.” — Google review
#5
SERVPRO of Steuben, DeKalb and LaGrange Counties
“We contacted Justin at SERVPRO about a mold issue in our basement - he came out to inspect the area and talked us through the mold remediation process and gave us a very fair quote, even explaining how to do the job…” — Google review
How we pick carpet cleaning in Kendallville
We scan Google Maps for carpet cleaning listings in and around Kendallville, keep only open businesses whose main category matches the service, and require a Google rating of at least 4.5 from at least 20 reviews. Companies are ordered by a confidence-weighted score that balances rating and review volume. We do not accept payment for placement.
Frequently asked questions
Who is the highest-rated carpet cleaning in Kendallville?
Sabrina's Cleaning Services has the highest Google rating on our Kendallville list: 5.0 out of 5 from 69 reviews (as of October 28, 2026).
Which carpet cleaning in Kendallville has the most reviews?
Steam-it Inc. has the most Google reviews among the companies listed here: 236, with a 4.9★ average.
How are these carpet cleaning chosen?
Only open Kendallville-area businesses whose Google category matches the service, rated at least 4.5★ from at least 20 Google reviews. They are ordered by a confidence-weighted score of rating and review volume. Placement is never paid.