Pest control service · Springfield, IL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 109 flea exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 75%
5.0★★★★★28 Google reviews · 9 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the company for its punctuality, often highlighting same-day availability and rapid response times. Reviewers note that the team uses heat remediation without pesticides, providing thorough inspections and clear communication about preparation. The service includes a guarantee, with staff returning to re-treat areas if issues persist. Pricing is described as reasonable compared to larger competitors, and the owner personally manages the process to ensure customer satisfaction.
Google rating: 5.0 out of 5 from 28 reviews (96% five-star).
Reviews on this page: 28 Google reviews (23 with written comments).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
A-1 Bed Bug Heat RemediationFlea Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.A-1 Bed Bug Heat Remediation: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.A-1 Bed Bug Heat Remediation: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.A-1 Bed Bug Heat Remediation: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.A-1 Bed Bug Heat Remediation: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.A-1 Bed Bug Heat Remediation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
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Bar = this company · dark tick = category median.
Star ratings
28 Google reviews we collected
5.0of 5
5 stars2796%
4 stars14%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 23 written reviews
100%praise
Praise47100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1226%
Speed & response919%
Staff & attitude817%
Price & value613%
Would recommend613%
Communication49%
Honesty & trust24%
What customers talk about
We read 23 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Not only does he offer a great service, but he also stands behind his work!”
“Mark answered and was willing to come to me the SAME day I was very relieved and thankful he was very thorough and thoughtful and addressed every inch…”
“I called a few companies but the ones I did only sprayed and didn’t offer any kind of warranty.”
“Very reasonable price, great communication, talking through how to prepare for the treatment.”
“We recommend him to anyone who is experiencing an infestation.”
“He communicated with me that if we spot another one, he’ll come out and do a full heat treatment again.”
“They were transparent on what they were going to be doing and answered all my questions.”
People customers mention
Mark3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired A-1 Bed Bug Heat Remediation for 1 kind of job. Pick one to see what they paid and said.
DDrewLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Finding bed bugs in your home is absolutely terrifying. I’m 31 years old and have only heard of them & never experienced having them in my home. My wife and I have 5 kids in the house and it’s hard telling where they came from but they were in multiple rooms of the house. I called a few companies but the ones I did…
Reasonable price
MMrs2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I live in a mobile home in Springfield, and I had an issue with bed bugs Mark came out and did an inspection and then a heat treatment. He was very friendly and professional. His prices are very reasonable! I haven't seen any creepy crawlers! He even gave me a 60 day guarantee! I definitely recommend his services!
Great priceBed bug extermination
MMatt6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
‼️‼️‼️I had an issue with pest control company I hired not wanting to take care of my problem in certain areas of my home. Mark answered and was willing to come to me the SAME day I was very relieved and thankful he was very thorough and thoughtful and addressed every inch of the area I wanted done! I can rest…
BBen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I would like to thank Mark K the owner of A-1 Bed Bug Heat Remediation for top notch service. He was very professional and worked with us from beginning to end on getting rid of these pests!! There’s a reason he named the first part of his business A-1, because that’s the service you receive from him. If you have…
AAmy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Mark and his team used heat mitigation to eradicate bedbugs in the home as well as my car. They are professional, friendly, and responsive to any and all questions. Also - they got rid of the bedbugs with no pesticides or chemicals which is a huge bonus. Would HIGHLY recommend to anyone.
Bed bug extermination+ Punctuality+ Quality+ Professionalism
RroxanneLocal Guide · 116 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
What an awesome company. Very friendly and professional. Came in and got the job done right the first time. Went above and beyond to help us. If needed would definitely use again.
Bed bug exterminationBug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Professionalism
Finding bed bugs in your home is absolutely terrifying. I’m 31 years old and have only heard of them & never experienced having them in my home. My wife and I have 5 kids in the house and it’s hard telling where they came from but they were in multiple rooms of the house. I called a few companies but the ones I did only sprayed and didn’t offer any kind of warranty. Going down the rabbit hole and learning as much as I could about these pests, I knew the heat treatment was the best route. Mark came out and did his thing. He gave a 60 day warranty and roughly 3 weeks later, my wife and I found one. Within 2 days he came back out and sprayed. He communicated with me that if we spot another one, he’ll come out and do a full heat treatment again. Not only does he offer a great service, but he also stands behind his work! Can’t ask for anything better! Thank you A1 👍🏻✔️
Price assessment: Reasonable price
Response from the owner · 9 months ago
I appreciate the review Drew. Happy customers is what we strive for. Thank you for your business!
M
Mrs Erica2 reviewsiTotal number of Google reviews Mrs has written across all businesses on Google Maps, not just this one.
I live in a mobile home in Springfield, and I had an issue with bed bugs Mark came out and did an inspection and then a heat treatment. He was very friendly and professional. His prices are very reasonable! I haven't seen any creepy crawlers! He even gave me a 60 day guarantee! I definitely recommend his services!
Price assessment: Great price
Services: Bed bug extermination
Pest type: Bed bugs
Response from the owner · 11 months ago
Thank you for the kind review Erica. I love happy customers. I appreciate your business.Enjoy your guarantee.
Mark
M
Matt White6 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
‼️‼️‼️I had an issue with pest control company I hired not wanting to take care of my problem in certain areas of my home. Mark answered and was willing to come to me the SAME day I was very relieved and thankful he was very thorough and thoughtful and addressed every inch of the area I wanted done! I can rest assured that I hired the best and can now get rest! Call him before anyone else‼️‼️‼️
Response from the owner · a year ago
Thank you Matt. Glad I was able to address your issue. Happy customers is what we strive for. Thank you for your business.
D
David Comerford6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I would like to thank Mark K the owner of A-1 Bed Bug Heat Remediation for top notch service. He was very professional and worked with us from beginning to end on getting rid of these pests!! There’s a reason he named the first part of his business A-1, because that’s the service you receive from him. If you have any need for him he’s the one I would hire, plus you cannot go wrong with local owned businesses.
Response from the owner · 2 years ago
Thanks Ben. Glad you were happy with the work. Enjoy your guarantee
A
Alan CareyLocal Guide · 59 reviewsiTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Mark and his team used heat mitigation to eradicate bedbugs in the home as well as my car. They are professional, friendly, and responsive to any and all questions. Also - they got rid of the bedbugs with no pesticides or chemicals which is a huge bonus. Would HIGHLY recommend to anyone.
Positive: Punctuality, Quality, Professionalism, Value
Services: Bed bug extermination
Response from the owner · 3 years ago
Thanks Amy. I appreciate your feedback
G
grace5 reviewsiTotal number of Google reviews grace has written across all businesses on Google Maps, not just this one.
In December 2022, my 87 year-old mother was run over by a car in the Kohl’s parking lot. Bringing her home from the hospital late at night, I was going to spend the night at her house to care for her and realized she had a horrible infestation of bedbugs.
At three in the morning I was frantically scrolling the internet looking for a bedbug mitigation company. The well-known chains got some terrible reviews, but A-1 Bedbugs looked excellent. I called them early the next morning, and wonderful Mark came to her house right away for an evaluation.
He answered my many questions, and two days later he and his partner came to mom‘s house, completely eradicating the bedbugs. They treated the house with high heat, which is so much safer than the harsh chemicals that other places use.
Our family had many many more questions for him, and Mark quickly and kindly answered all of our crazy texts and frantic phone calls. Not only did he do an outstanding job, he put our minds completely at ease.
He was so conscientious and thorough, and when my mom had to stay at my house for a week at Christmas time due to her injuries, Mark came over to my house the day after Christmas to make sure that my house was also bedbug-free.
He went above and beyond in so many ways that I still can’t believe how incredibly fortunate we were to find him.
Besides his dedication and incredible service, his price was substantially less than the big name bedbug mitigation services.
Mom has recovered from her injuries, her lovely house is bedbug-free, and it’s such a relief that we had such a fantastic resolution to the worst Christmas ever.
If you need help in eliminating bedbugs, there really is no better option.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Bed bug extermination
Response from the owner · 3 years ago
Thank You Grace. Glad I was able to make a bad situation better. That makes me happy. Thanks again for the kind words and your business
Mark
R
roxanne JacksonLocal Guide · 116 reviewsiTotal number of Google reviews roxanne has written across all businesses on Google Maps, not just this one.
What an awesome company. Very friendly and professional. Came in and got the job done right the first time. Went above and beyond to help us. If needed would definitely use again.
Positive: Responsiveness, Punctuality, Professionalism, Value
Services: Bed bug extermination, Bug & insect extermination, General pest inspection, Spider extermination
Response from the owner · 3 years ago
Thank You Roxanne. You were a pleasure to do business with. Glad you are happy
