Jack Neville2 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were great and easy to work with and got everything done quickly
Alabama Plumbing Services, LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%94+22.8Value 14%98+13.9Replies to reviews 7%28+2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 15 tank installationPosition by Experts Score among all companies we track in this category. · better than 43%
4.9 ★★★★★ 136 Google reviews · 24 photos
96%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$1.4ktypical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Alabama Plumbing Services, LLC at a glance
Google reviewers rate Alabama Plumbing Services highly, citing prompt response times, professional conduct, and clear communication during septic system repairs and inspections. Customers frequently note that technicians explained procedures thoroughly and completed work efficiently, even for after-hours or weekend emergencies. One low-star review criticized the pricing for a simple cartridge replacement, alleging unnecessary wall penetration and a high cost, which contrasts with the generally positive feedback regarding fair pricing and service quality.
- Google rating: 4.9 out of 5 from 136 reviews (96% five-star).
- Reviews on this page: 136 Google reviews (110 with written comments, 4 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 28, 2026.
- Service: Tank serving Bessemer, Alabama.
Data from Google, last updated October 28, 2026.
Score profile vs other tank installation
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alabama Plumbing Services, LLC: 94/100 on this factor. Category median: 94.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alabama Plumbing Services, LLC: 94/100 on this factor. Category median: 94.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alabama Plumbing Services, LLC: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alabama Plumbing Services, LLC: 98/100 on this factor. Category median: 98.A
98
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alabama Plumbing Services, LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alabama Plumbing Services, LLC: 28/100 on this factor. Category median: 47.D
28
Bar = this company · dark tick = category median.
Star ratings
136 Google reviews we collected
- 5 stars13196%
- 4 stars43%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 110 written reviews
- Praise22799%
- Complaints31%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1433%
- Reasonable2353%
- Overpriced12%
- Not sure512%
$1.4k+100% vs typical tank installation
Middle half of what 35 customers paid ($867–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude6026%
- Speed & response5022%
- Quality & results4821%
- Would recommend3314%
- Communication198%
- Price & value136%
- Honesty & trust73%
What customers talk about
We read 110 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Punctual, communicated everything, kind, courteous and even clean up after repairs and was just friendly and patient.”
“They were great and easy to work with and got everything done quickly”
“Levi came out and fixed a water leak they responded very quickly and did a great job highly recommend”
“I messed up and accidentally cut the power to my septic float, they came out within the hour (after hours) and had us up and running in no time.”
“…give him a much better rating then a 5 star but it's not avaliable I would recommend this company to all my friends and family.…”
“He explained everything enough that I understood what was going on.”
“Everything was done in a reasonable time and explained well through the process.”
“Dallas and his crew were very prompt, courteous, professional and honest.”
People customers mention
- Shawn 5 reviews
- Dallas 4 reviews
- Paul 4 reviews
- Trent 4 reviews
- Precision 4 reviews
- Jacob 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alabama Plumbing Services, LLC for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
DouglasLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
my suggestion to anyone needing plumbing or anything to do with Septic tank,’s. This is the company to call. They have a fair price very professional. I had cross and Dallas come to work at my house and it was done Right plus both of these guys are very knowledgeable about anything to do with plumbing or Septic…
Paid $2,000+Reasonable price
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Cross was the young man that helped with my issue he is very respectful knowledgeable I would give him a much better rating then a 5 star but it's not avaliable I would recommend this company to all my friends and family.
Paid $800–1,000Sewer cleaning
Everet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Very please with our new septic tank. Dallas was a very polite man. He was on time and did what he said when he said. I highly recommend using them for any of your needs.
Paid $1,000+Great priceService not listed
Nicole7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We experienced a septic issue and called on a weekend. Dallas responded promptly at the time scheduled and was professional, knowledgeable and courteous. He diagnosed the issue quickly and advised of the solution. He worked fast to repair our septic line and had us back up and running. Great experience with Dallas…
Paid $1,000+Reasonable priceService not listed
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Worked with Trent/Dallas, arrived promptly, did great work and were very professional. Would highly recommend.
Paid $1,000+Reasonable priceSewer cleaning
AnitaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Trent did an amazing job. He explained everything enough that I understood what was going on. It was an emergency I was panicking but Trent was so calm.
Paid $1,000+Great priceDrain cleaningSewer cleaning
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Sewer repair | 12 | — |
| Outdoor plumbing system repair | 12 | $490–$1.9k |
| Sewer cleaning | 11 | — |
| Plumbing pipe repair | 11 | $340–$567 |
| Water heater installation | 8 | $1.1k–$2.4k |
| Toilet repair | 5 | $236–$771 |
| Faucet installation | 5 | $450–$2.0k |
| Plumbing leak detection | 5 | $99–$1.1k |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 136 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
leon shelton2 reviewsTotal number of Google reviews leon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLevi came out and fixed a water leak they responded very quickly and did a great job highly recommend
Douglas LaytonLocal Guide · 50 reviewsTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlemy suggestion to anyone needing plumbing or anything to do with Septic tank,’s. This is the company to call. They have a fair price very professional. I had cross and Dallas come to work at my house and it was done Right plus both of these guys are very knowledgeable about anything to do with plumbing or Septic tank,. I give this company a five star rating.
- Price assessment: Reasonable price
- Price: $2,000+
Jay Mullins5 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCross came out, among others, to my house in Alabaster the same morning I called. Our septic tank caused a stoppage in our lines. He was able to hydrojet it clear very quickly and was also able to figure out what caused the blockage and get that repaired quickly as well!
- Price assessment: Reasonable price
- Services: Plumbing leak repair
Michael CooleyLocal Guide · 10 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTony did a great job! Very professional and friendly.
Josh Cherry6 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI messed up and accidentally cut the power to my septic float, they came out within the hour (after hours) and had us up and running in no time. Very professional and knowledgeable. Definitely recommend!!!
- Services: Sewer cleaning, Sump pump repair, Sump pump installation
Scywanda Cole4 reviewsTotal number of Google reviews Scywanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCross and his partner did an amazing job. Punctual, communicated everything, kind, courteous and even clean up after repairs and was just friendly and patient. That meant a lot.
William Clark3 reviewsTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCross was the young man that helped with my issue he is very respectful knowledgeable I would give him a much better rating then a 5 star but it's not avaliable I would recommend this company to all my friends and family.
- Price: $800–1,000
- Services: Sewer cleaning
Everet Story2 reviewsTotal number of Google reviews Everet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery please with our new septic tank. Dallas was a very polite man. He was on time and did what he said when he said. I highly recommend using them for any of your needs.
- Price assessment: Great price
- Price: $1,000+
- Services: Service not listed
Goldie NLocal Guide · 74 reviewsTotal number of Google reviews Goldie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCross and Jacob came out and did a perfect job with our septic. Professional and informative, and got the job done. We'll be seeing you if we ever have another issue! Thank you guys!
Business details
- Address: 1211 Hudson Ave, Bessemer, AL 35020
- Phone: (205) 807-8279
- Website: alabamaplumbingservices.com
- Service area: Bessemer, AL