Home builder · Boise City, ID · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%59+32.2Reliability 24%29+7Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty65−3.5Momentum penalty53−4.7Experts Score= 48Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.48SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 46 home buildersiPosition by Experts Score among all companies we track in this category. · better than 0%
4.7★★★★★118 Google reviews · 24 photos
89%five-star reviews
4.33★last 12 monthsiAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Alturas Homes 4.7/5 based on 118 reviews, frequently praising the construction quality, design, and responsive communication during the purchase process. Positive feedback highlights efficient walkthroughs, helpful staff, and prompt resolution of post-sale maintenance issues. However, some low-star reviews criticize the warranty experience, describing difficulties in scheduling repairs and perceiving the customer care team as unresponsive or dismissive regarding unresolved problems.
Google rating: 4.7 out of 5 from 118 reviews (89% five-star).
Reviews on this page: 118 Google reviews (97 with written comments, 7 with photos).
Owner responses: the business replied to 19% of reviews.
Most recent review: September 22, 2026.
Service: Home Builder serving Boise City, Idaho.
Data from Google, last updated October 26, 2026.
Score profile vs other home builders
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: reliability.
Alturas HomesHome Builders median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Alturas Homes: 59/100 on this factor. Category median: 89.C
59
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Alturas Homes: 29/100 on this factor. Category median: 86.D
29
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Alturas Homes: 65/100 on this factor. Category median: 93.B
65
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Alturas Homes: 100/100 on this factor. Category median: 99.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Alturas Homes: 53/100 on this factor. Category median: 100.C
53
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Alturas Homes: 44/100 on this factor. Category median: 75.C
44
Bar = this company · dark tick = category median.
Star ratings
118 Google reviews we collected
4.7of 5
5 stars10589%
4 stars65%
3 stars11%
2 stars00%
1 star65%
Praise vs complaints
Phrases our text analysis found in 97 written reviews
95%praise
Praise13695%
Complaints75%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price250%
Reasonable250%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3323%
Quality & results2920%
Would recommend2920%
Speed & response2719%
Communication118%
Honesty & trust86%
Price & value64%
What customers talk about
We read 97 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was never pushy or salesy, but always available, practical, knowledgeable, and straightforward.”
“Ashley and Nolan were super helpful and thorough from start to finish - from the initial walkthrough of our home to helping with processing warranty c…”
“Damaged siding with exposed nail heads and holes”
“We are extremely happy that we chose to work with Jake and would absolutely recommend him to anyone looking to buy or sell a home.”
“He was always responsive, reasonable, clear in explaining every step of the process, and extremely efficient.”
“The quality, workmanship, customer service and communication with in Alturas was top notch!”
“To sum it up, if our kids decide to purchase homes in Idaho, I would definitely trust them to Jake.”
“They worked my wife's and my requests in (including custom, one of a kind cabinetry) and charged reasonable amounts when it was required.”
People customers mention
Ashley5 reviews
Brown4 reviews
Jake3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Alturas Homes for 8 kinds of job. Pick one to see what they paid and said.
Marco5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We worked with Jake DeMeerleer. Jake was amazing throughout both the sale of our previous home and the purchase of our new one. He was always responsive, reasonable, clear in explaining every step of the process, and extremely efficient.
He listed our home and had it pending within just six days, while also…
Kyle10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
My wife and I purchased an Alturas home in the Quartet community of North Meridian in 2025, and we absolutely LOVE our home and our neighborhood/community. The Alturas staff are super friendly and attentive to your needs to ensure you will love your home. Ashley and Nolan were super helpful and thorough from start…
Reasonable priceService not listed
Ashley3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Ashley Brown was fantastic during our NHO! She was knowledgable, professional, and incredibly patient when it came to all of our questions. Alturas overall has been lovely to work with during the purchase of our new build. Highly recommend.
Service not listed
Russ9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Our agent Jake Demeerleer was an absolute GEM throughout the entire buying process. My wife and I haven't purchased a home in a long time, and the prospect of buying a home seemed pretty daunting. We didn't know Jake, but from the very first tour of our future home he was available to hold our hand through the…
Great price
Cindy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We moved to Idaho in 2020 and bought our first Alturas home. The quality, workmanship, customer service and communication with in Alturas was top notch! We sold that house in 2025 and purchased another Alturas home!! Best decision ever to stay with this outstanding home builder who continues to build beautiful and…
Reasonable priceHome building
Jil13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Bought our home in October, it’s in Quartet, we love it! Top of the line everything and been so good about any issues!
We worked with Jake DeMeerleer. Jake was amazing throughout both the sale of our previous home and the purchase of our new one. He was always responsive, reasonable, clear in explaining every step of the process, and extremely efficient.
He listed our home and had it pending within just six days, while also coordinating the entire process of selling our existing home and purchasing the new one. Everything moved incredibly smoothly, and step by step we were able to complete both transactions within just a few weeks.
What we appreciated most was Jake’s style. He was never pushy or salesy, but always available, practical, knowledgeable, and straightforward. We felt well supported throughout the entire process.
We are extremely happy that we chose to work with Jake and would absolutely recommend him to anyone looking to buy or sell a home.
Response from the owner · a week ago
Thank you so much for sharing your experience, Marco! We're thrilled to hear that Jake made both the selling and buying process such a smooth and positive experience. We’re lucky to have him on our team, and it means so much to know you felt supported every step of the way. Congratulations on your new home, and thank you for trusting Alturas Homes to be part of this exciting next chapter!
Kyle DeJesus10 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
My wife and I purchased an Alturas home in the Quartet community of North Meridian in 2025, and we absolutely LOVE our home and our neighborhood/community. The Alturas staff are super friendly and attentive to your needs to ensure you will love your home. Ashley and Nolan were super helpful and thorough from start to finish - from the initial walkthrough of our home to helping with processing warranty claims almost a year after moving in. Cees and Tony did a great job of addressing our warranty claim items of typical minor repairs that come up when having a home. Overall, my wife and I are 100% satisfied with our home, and we would HIGHLY recommend Alturas to anyone considering purchasing a home. The quality of both their homes and their customer service is top notch!!! Thank you Alturas!!! - Kyle
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 4 months ago
Kyle, thank you so much for taking the time to share your experience! It means the world to us to hear how much you and your wife are enjoying your home and the Quartet community.
We're thrilled that Ashley, Nolan, Cees, and Tony helped make your homebuying journey and warranty experience such a positive one! Building a home is just the beginning—we're committed to being there long after move-in, so it's wonderful to hear our team delivered on that promise.
Thank you for trusting Alturas Homes and for your incredibly kind review. We truly appreciate your support and are honored to have you as part of the Alturas family. Wishing you both many happy years and memories in your home!
Ashley LaRue3 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Ashley Brown was fantastic during our NHO! She was knowledgable, professional, and incredibly patient when it came to all of our questions. Alturas overall has been lovely to work with during the purchase of our new build. Highly recommend.
Services: Service not listed
Response from the owner · 4 months ago
Thank you so much for your kind words! We're so glad to hear you had a great experience with Ashley during your New Home Orientation. She truly cares about making sure every homeowner feels informed and confident, and we're thrilled her knowledge, professionalism, and patience made such a positive impression.
Thank you for trusting Alturas Homes with your new home! It has been a pleasure working with you throughout the process, and we sincerely appreciate your revuew. We hope you enjoy making many wonderful memories in your new home!
Russ Hollifield9 reviewsiTotal number of Google reviews Russ has written across all businesses on Google Maps, not just this one.
Our agent Jake Demeerleer was an absolute GEM throughout the entire buying process. My wife and I haven't purchased a home in a long time, and the prospect of buying a home seemed pretty daunting. We didn't know Jake, but from the very first tour of our future home he was available to hold our hand through the process. To sum it up, if our kids decide to purchase homes in Idaho, I would definitely trust them to Jake. And for me, that's saying a LOT. And you can trust him as well. Cheers Jake, you're the best!! 👊
Price assessment: Great price
Response from the owner · 5 months ago
Thank you so much for the kind words, Russ! We’re thrilled to hear Jake made your home buying experience feel comfortable and supported from start to finish! Purchasing a home after being out of the process for a while can feel overwhelming, so hearing that Jake was there to help guide you through it means a lot to our team.
And we have to say — you and your wife were an absolute joy to work with as well! Your comment about trusting your kids with Jake in the future is one of the highest compliments we could receive. Thank you again for choosing Alturas Homes, and congratulations on your new home! 👊
ClintLocal Guide · 281 reviewsiTotal number of Google reviews Clint has written across all businesses on Google Maps, not just this one.
I was genuinely excited to buy a home with Alturas and had a great experience working with Katrina—she was kind, professional, and even met with me on Mother’s Day. I truly appreciated her throughout the process.
As a first-time homebuyer, I entered this journey with hope, trust, and the desire to find the right home. I didn’t walk away from Alturas—they ultimately chose not to work with me. And while I understand that not every buyer-builder relationship works out, I want to be clear: I tried everything I could to move forward.
My first offer was on a smaller home in the Arbor subdivision. The inspection revealed several issues, including:
1. Bowed walls
2. Damaged siding with exposed nail heads and holes
3. Water damage in the garage
4. Unfinished fencing I was expected to pay for
5. Visible tape lines, caulking issues, and inconsistent paint
6. Flushness and general finish issues throughout the home
Rather than walk away, I redirected my offer to their model home, hoping the issues would be resolved or non-existent. Instead, they were worse. Still, I remained engaged. I offered to buy another home, wait until August, or even walk away from $30,000 in earnest money just to make the deal work. That’s not “changing direction”—that’s trying to stay in the process.
What may have been missed in all this was my experience with my realtor. There were gaps in communication and things I didn’t fully understand at the time—because I’m not a builder, and this was my first home purchase. I wasn’t trying to be difficult. I was trying to navigate something big and unfamiliar, and I could’ve used more clarity and empathy along the way.
What hurts more than anything is that, instead of understanding or compassion, I later discovered that Alturas had spoken negatively about me to other builders in the area. This kind of behind-the-scenes judgment has made it more difficult for me to work with others—and I’ve since learned I’m not the only one who’s experienced this kind of builder “circle” treatment.
Alturas recently responded to my review by saying they were “perplexed” by its evolution—as though my opinion shifted based on how much attention I was given. The reality is, my opinion shifted because of how I was treated, and how others were encouraged to treat me afterward. When someone likes your product and is actively trying to buy it, dismissing them because of misunderstandings—especially without ever sitting down to work through them—is deeply disappointing.
Let the photos and inspection speak for themselves. Maybe the issues bother you, maybe they don’t. But what should bother all of us is a system that can quietly damage someone’s name and opportunities for simply asking questions or feeling unsure in a very complex process.
At the end of the day, I didn’t want to leave Alturas. I liked their homes. I tried everything I could to make it work. And I wish this story had ended differently.
Response from the owner · a year ago
Hi Clint,
We appreciate your feedback and are glad to hear that you had a positive experience working with Katrina—she is dedicated to providing excellent service to all of our buyers.
That said, we are a bit perplexed by the shifting nature of your review, as it seems to fluctuate based on our level of engagement with you outside of a formal transaction. Our team made every effort to assist you through multiple home offers, inspections, and contract negotiations, but after numerous changes of direction, it became evident that we were not the right builder for you.
At this point, we believe it’s in everyone’s best interest to move forward separately. We’re glad you have found a home with another builder and truly wish you the best in your homeownership journey.
Cindy Clausen4 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
We moved to Idaho in 2020 and bought our first Alturas home. The quality, workmanship, customer service and communication with in Alturas was top notch! We sold that house in 2025 and purchased another Alturas home!! Best decision ever to stay with this outstanding home builder who continues to build beautiful and quality homes and their customer service is at the top! Thank you Alturas and I’ll continue to spread the word 👍🏻
Price assessment: Reasonable price
Services: Home building
Response from the owner · 10 months ago
Thank you for your kind review, Cindy! We’re thrilled to hear you had a great experience and wish you many years of happiness and memories in your new home!
Jil Miles13 reviewsiTotal number of Google reviews Jil has written across all businesses on Google Maps, not just this one.
Buying our new home with Alturas Homes has been an exceptional experience from start to finish. The entire purchase process was smooth, transparent, and genuinely enjoyable — something you don’t often hear in new construction. The team guided us through each step, explained every detail clearly, and even offered great incentives that made the decision to move forward that much easier.
Our blue-tape walkthrough was incredibly thorough - Thanks Bryan, Ashley and Gordon! The team took extra time to address even the smallest details, and their commitment to quality really showed. The craftsmanship of the home is outstanding — from the finishes to the layout, everything reflects thoughtful planning and high standards.
After closing, the follow-up has been just as impressive. Any questions we’ve had were met with quick, friendly responses, and it’s clear Alturas truly cares about their homeowners long after the keys are handed over.
We also absolutely love the community. The location is perfect, the amenities are well-designed, and the park is amazing — it’s become one of our favorite parts of living here. The neighborhood already feels welcoming and well-planned, and it’s exciting to see it grow.
Overall, we couldn’t be happier with our Alturas home and highly recommend them to anyone looking for quality craftsmanship, an easy purchase experience, and a beautiful place to live.
Response from the owner · 11 months ago
Thank you for the review, Pedro! We are happy to hear your experience was positive and we will be sure to pass your praise along to our team!
Rich MurrisonLocal Guide · 37 reviewsiTotal number of Google reviews Rich has written across all businesses on Google Maps, not just this one.
We recently had problems with our toilets. Alturas was great to work with by providing an excellent plumber, Kevin to remedy our issues. A shout out to Trojan Plumbing and Ashley from Alturas! We highly recommend both for your future needs!
Response from the owner · 11 months ago
Hi Rich!
Thank you for sharing your experience! We’re so glad Kevin and the team at Trojan Plumbing were able to get everything taken care of. We’ll be sure to pass your kind words along to Ashley as well — we appreciate you taking the time to share your feedback!
Teri & Dean ELocal Guide · 34 reviewsiTotal number of Google reviews Teri has written across all businesses on Google Maps, not just this one.
Didn't have the best experience we will try here in the next month or too. They just seemed busy/disorganized will try again. Tried again, they seemed very hoity-toity again, This time we tried going to look at the nampa homes.
Response from the owner · a year ago
Thank you for your honest feedback — we’re sorry to hear your experience didn’t meet expectations. We’d really appreciate the opportunity to connect, learn more about what happened, and see how we can help you find the perfect home!
Feel free to give us a call at (208) 391-4445. Press 1 to reach our customer care specialist, Ashley — she’d be happy to assist you!
