Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts
Reviewers with a 4.5 rating from 51 entries generally praise the ease of leasing, responsive communication, and timely maintenance resolution. Positive feedback highlights professional staff, clean properties, and streamlined online processes for payments and inspections. However, lower-rated reviews criticize unresponsive management regarding urgent issues like pests or noise, alleging neglect of maintenance and unprofessional conduct during tenant interactions.
Data from Google, last updated November 4, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
51 Google reviews we collected
Phrases our text analysis found in 24 written reviews
How often each topic comes up in the written reviews
We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Michele Bennett is always super helpful and responsive, and maintenance issues were always addressed and remedied in a timely manner.”
“They are very responsive and get things fixed quickly.”
“…hey told us to use instead of nails) when I asked for photos for the damaged or if they did their best not to damage the sheetrock they said we don't…”
“I definitely would recommend them!”
praise complaint · found by our text analysis, Google review wording unchanged.
I went to see a house for rent and I definitely want it. It's just right for me and my Great granddaughter s
Approaching a year now with the property, and overall the experience with American Leasing has been very positive. Michele Bennett is always super helpful and responsive, and maintenance issues were always addressed and remedied in a timely manner. The approval and move-in process was also super easy and quick.
Self showing of the E Caldwood place is very nice. Glad to have went and viewed it
Warning Do not rent through this company. I’ve been living at my residence for some time now I keep a very clean home and never have been late on rent we had some neighbors move in next door and they are very nasty you can smell their home from outside. Well now we are starting to get roaches and it’s caused a…
Easy access, no pushy sales person, we took our time and enjoyed discussing future plans living there..
Just under a month of being here and things are good. No issues with the property or neighbors as of yet. It's more spacious than the previous address I moved from. All of my maintenance issues were resolved and attended to in a fast and timely manner. Only 2 things I noticed were the breaker boxes located outside…
4.5 ★★★★★ 51 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I went to see a house for rent and I definitely want it. It's just right for me and my Great granddaughter s
Great places for rent and a variety of different settings
Approaching a year now with the property, and overall the experience with American Leasing has been very positive. Michele Bennett is always super helpful and responsive, and maintenance issues were always addressed and remedied in a timely manner. The approval and move-in process was also super easy and quick.
Love the house and really want to rent it
Very professional and the properties are clean and in good condition
I love how easy it was to view the home!
Self showing of the E Caldwood place is very nice. Glad to have went and viewed it
DON'T RENT through this company. our renting experience was a nightmare, every part of the rent was a painful process from the start to the end and I would never recommend any one to use this company to rent even if it's free. we rented there for a year, rent was always paid on time, we kept the house in a perfect condition, we treated it like our own, we kept the yard maintained, we were good to our Neighbours and no single complaint about anything. 1- moving in was delayed almost 2 weeks because we had an ESA animal ,despite we gave all proper papers, they kept calling the therapist to ask about the letter and wouldn't let us move in till the therapist replied to their email, when we moved in we found no power , no water no nothing and we had to wait through out the weekend because they cut everything the day we moved in. 2- a month later there was a leaking valve that we reported, they sent a plumber to fix it then sent an invoice for 158$ because the owner refused to pay, and they threatened us to pay or they will evict us and to avoid all the headache we agreed to pay if they let us rent in peace. 3. every three months or so they would ask us to do a whole home inspection and take at least 200 photos of the house which is a very tedious process specially when your whole furniture is around, if you don't do it in time, they will send someone and charge you 70$ 4. when we decided to move out we spent days and days cleaning the house, we steamed the stove, mopped the floors and did our best to give it back in a very good condition even the inspector told us, thank you for leaving the house in this condition, when we got our deposit we found out they deducted 550$ for ('' damage to sheet rock due to adhesive hangers'' that they told us to use instead of nails) when I asked for photos for the damaged or if they did their best not to damage the sheetrock they said we don't have to provide you with anything. Again if you are seeking a peaceful renting experience, I would stay away from this company and try to find someone professional who actually respects tenants and treats them like customers not someone who is stuck with them because they made a deposit.
Great clean property
Warning Do not rent through this company. I’ve been living at my residence for some time now I keep a very clean home and never have been late on rent we had some neighbors move in next door and they are very nasty you can smell their home from outside. Well now we are starting to get roaches and it’s caused a safety concern in my residence the property manager refuses to do anything about it never have had roaches a day in my life. American leasing is a terrible company to rent though been complaining about the fire place leaking e when it rains for over a year and it took the ceiling to fill up with water before they even want to do anything now I have holes all in my ceiling and it smells moldy and roaches coming from the next door neighbor this is just terrible. Never had to deal with people so careless before Haley Morgan is the poor management I’ve been dealing with
Analyzing 10,147,70810.1M ReviewsFor 28,75028.8K Experts
