Pest control service · Surprise, AZ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 91 termite control servicesiPosition by Experts Score among all companies we track in this category. · better than 79%
5.0★★★★★272 Google reviews · 22 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$79typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Annihilation Pest Control five stars based on 272 reviews, noting the owner responds to all feedback. Customers frequently cite rapid scheduling, same-day service, and thorough treatments for various pests including ants, roaches, and rodents. They appreciate clear communication, reasonable pricing, and the absence of long-term contracts. One criticism mentions an employee driving unsafely in a company vehicle, though the owner addressed the concern.
Google rating: 5.0 out of 5 from 272 reviews (99% five-star).
Reviews on this page: 272 Google reviews (239 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 8, 2026.
Service: Termite Control Service serving Surprise, Arizona.
Data from Google, last updated November 8, 2026.
Score profile vs other termite control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Annihilation Pest ControlTermite Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Annihilation Pest Control: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Annihilation Pest Control: 97/100 on this factor. Category median: 92.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Annihilation Pest Control: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Annihilation Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Annihilation Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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Bar = this company · dark tick = category median.
Star ratings
272 Google reviews we collected
5.0of 5
5 stars27099%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 239 written reviews
99%praise
Praise53199%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2258%
Reasonable1642%
Overpriced00%
Not sure00%
$79-11% vs typical termite control services
Middle half of what 29 customers paid ($66–$91) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11722%
Speed & response11521%
Would recommend8616%
Quality & results8516%
Price & value6412%
Communication418%
Honesty & trust275%
What customers talk about
We read 239 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had noticed cockroaches in the home and needed professional advice.”
“Great service, they were able to come out the next day.”
“I would definitely recommend Steve to anyone needing pest control advice or services!”
“He was very honest and thorough in explaining everything, which helped us better understand the situation.”
“Horrible customer service”
“If you’re looking for a pest control company you can trust to provide quality service at a reasonable price, I highly recommend Annihilation Pest Control!”
“He took the time to explain the type of cockroaches we were dealing with, the treatment options, estimated costs, and how long it could take to resolv…”
“They are honest, reliable, professional, and very cost-effective.”
People customers mention
Steve44 reviews
Steven6 reviews
Mike6 reviews
Adam4 reviews
Brandon3 reviews
Brenda3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Annihilation Pest Control for 8 kinds of job. Pick one to see what they paid and said.
AAmin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing customer service very informative would definitely do business with them again!
Paid $1–20Rodent extermination
AAaron9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They went above and beyond to help me. And they were very personable and talked to you like a human and sounded like they wanted to help you unlike a lot of companies out there. They were very quick and efficient as well.
Paid $80–100Great price
BBob13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Excellent, on time service. Brandon was very thorough in his examined treatment of our home, inside and out.
Paid $80–100Reasonable priceService not listed
EEmily4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Amazing service! Adam came to spray the inside and outside of my apartment and he was actually able to show me where the ants were coming from and was really informational and reassured me that my animals will be just fine once everything dries while also pointing out a slight termite problem that I didn’t even…
Paid $60–80Reasonable priceAnt extermination
EEsteban7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had an issue with centipedes and needed to have my property treated right away. Steven responded to my call immediately and was able to service the property the very next day. He was very professional, efficient, and easy to work with. Great service and very reasonable pricing. I highly recommend Annihilation Pest Control!
Paid $80–100Reasonable priceService not listed
WWendy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Absolutely 💯 % helpful , good prices , and very personable on what you are having an issue with , they take care of everything, luv this company , :) Great staff
I called Steve at 5:00 a.m. on a Sunday regarding a property my daughter had just moved into after signing her lease less than 24 hours earlier. We had noticed cockroaches in the home and needed professional advice. Steve was extremely helpful, knowledgeable, and informative. He took the time to explain the type of cockroaches we were dealing with, the treatment options, estimated costs, and how long it could take to resolve the infestation. He was very honest and thorough in explaining everything, which helped us better understand the situation. I truly appreciate his time and professionalism, especially so early on a Sunday morning. I would definitely recommend Steve to anyone needing pest control advice or services!
Price assessment: Great price
Services: Cockroach extermination
Pest type: Cockroaches
Response from the owner · 2 hours ago
Thanks Rachel, I’m sorry you are dealing with this and we both know the owners/landlord knew and know what they have regardless of what they say. But now you have documented evidence and I was glad to do it. Good luck!
A
Amin Houston2 reviewsiTotal number of Google reviews Amin has written across all businesses on Google Maps, not just this one.
Great service, they were able to come out the next day.
Price assessment: Reasonable price
Price: $80–100
Pest type: Ants
Response from the owner · 2 weeks ago
Thank you for the five stars Daniel,
also we are not always able to make it out same day or next day but we sure do try hard enough to do it and most times we are successful.
C
Chenell McCullar9 reviewsiTotal number of Google reviews Chenell has written across all businesses on Google Maps, not just this one.
Hands down the BEST pest control company ever!! We were tick infested badly and they got rid of them after 3 sessions of service! I Highly recommend them! 10 out of 10!! The pricing is very reasonable too!! I’m so glad I found them!! Also, the sweetest people! I will continue to stay with them for a monthly bug maintenance!
Response from the owner · a month ago
Thank you so much, Adriana for the kind words and yes, we are always happy when we can get rid of those nasty ticks! And I wish I had more friendly clients like yourself. Thanks also for the 10 stars lol
A
Aaron Whitaker9 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
They went above and beyond to help me. And they were very personable and talked to you like a human and sounded like they wanted to help you unlike a lot of companies out there. They were very quick and efficient as well.
Price assessment: Great price
Price: $80–100
Pest type: Other
Response from the owner · a month ago
Thanks, Aaron you are right. It seems that some of the companies are robotic. Maybe they think they are AI ha ha ha! Thanks for the kind words and five stars.
B
Bob OConnor13 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Amazing service! Adam came to spray the inside and outside of my apartment and he was actually able to show me where the ants were coming from and was really informational and reassured me that my animals will be just fine once everything dries while also pointing out a slight termite problem that I didn’t even notice! Super amazing service, they were very professional. Steven reached out as soon as I put the invoice to be contacted and was super amazing to speak to and was able to squeeze me in today! Highly recommend them for any issues.
Price assessment: Reasonable price
Price: $60–80
Services: Ant extermination
Pest type: Ants
Response from the owner · 2 months ago
Yes, Adam is definitely a keeper. That’s why he’s been with me for three years. We appreciate you allowing us to be your hired killer 😁 and you were a pleasure to speak to yourself. I’m glad we were able to get you right in to get rid of those nasty ants. thank you Emily for the kind words and the five stars!
E
Esteban De La Vega7 reviewsiTotal number of Google reviews Esteban has written across all businesses on Google Maps, not just this one.
I had an issue with centipedes and needed to have my property treated right away. Steven responded to my call immediately and was able to service the property the very next day. He was very professional, efficient, and easy to work with. Great service and very reasonable pricing. I highly recommend Annihilation Pest Control!
Price assessment: Reasonable price
Price: $80–100
Services: Service not listed
Response from the owner · 2 months ago
Thank you very much, Esteban, I am delighted as well that we could get you in so quickly. Thank you for allowing me to be your bug slayer and thank you for the five stars.
W
Wendy Sharpe7 reviewsiTotal number of Google reviews Wendy has written across all businesses on Google Maps, not just this one.
Absolutely 💯 % helpful , good prices , and very personable on what you are having an issue with , they take care of everything, luv this company , :) Great staff
Price assessment: Great price
Price: $60–80
Services: Spider extermination, Ant extermination
Pest type: Ants, Spiders
Response from the owner · 3 months ago
:) thank you so much Wendy for your heart spoken review and of course thanks for the five stars we will continue to strive to please you!
