iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%77+18.7Value 14%52+7.4Replies to reviews 7%25+1.8Craft & service penalty72−2.8Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 58 veterinary emergency servicesiPosition by Experts Score among all companies we track in this category. · better than 56%
4.7★★★★★187 Google reviews · 8 photos
84%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Apple Hill Animal Hospital 4.7 out of 5 stars based on 187 reviews, with the owner responding to 45 percent of them. Positive feedback highlights friendly, knowledgeable staff who provide thorough communication, handle anxious pets gently, and offer services like vaccinations, spaying, and holistic therapies such as acupuncture. Recurring criticisms focus on high pricing, perceived lack of flexibility for emergencies, and instances of rude front desk interactions or rough handling of frightened animals.
Google rating: 4.7 out of 5 from 187 reviews (84% five-star).
Reviews on this page: 187 Google reviews (113 with written comments, 7 with photos).
Owner responses: the business replied to 45% of reviews.
Most recent review: October 24, 2026.
Service: Veterinary Emergency Service serving Parma, Ohio.
Data from Google, last updated October 27, 2026.
Score profile vs other veterinary emergency services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Apple Hill Animal HospitalVeterinary Emergency Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Apple Hill Animal Hospital: 78/100 on this factor. Category median: 72.B
78
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Apple Hill Animal Hospital: 77/100 on this factor. Category median: 60.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Apple Hill Animal Hospital: 72/100 on this factor. Category median: 92.B
72
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Apple Hill Animal Hospital: 52/100 on this factor. Category median: 80.C
52
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Apple Hill Animal Hospital: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Apple Hill Animal Hospital: 25/100 on this factor. Category median: 53.D
25
Bar = this company · dark tick = category median.
Star ratings
187 Google reviews we collected
4.7of 5
5 stars15884%
4 stars147%
3 stars21%
2 stars53%
1 star84%
Praise vs complaints
Phrases our text analysis found in 113 written reviews
91%praise
Praise10591%
Complaints109%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price415%
Reasonable1869%
Overpriced14%
Not sure312%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5548%
Would recommend1412%
Speed & response109%
Honesty & trust109%
Quality & results98%
Communication98%
Price & value87%
What customers talk about
We read 113 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff are very friendly and seem to know what they are doing.”
“Dr Grossman is the very best vet and I recommend her to everyone I know and as an animal communicator and holistic healer of pets that's a lot of people!”
“Right away when we’d come home from a treatment my kitty would be jumping on everything when she wasn’t able to do that initially.”
“We've trusted them with the lives and wellness of our dogs and cats for over 20 years.”
“…ptions to (claiming VetRX could misuse the Vets signature) but then lied to us about it actually being faxed, when in fact it, was not.…”
“Grossman continued to apply her knowledge and thorough approach in a caring manner.”
“Terrible vet.”
“They are always ready for us, explain everything to us, and answer all my questions and concerns.”
“The treatments are affordable (especially compared to stories I've heard about other vet clinics) and you're never pressured into something you're not…”
“Good vet but VERY expensive.”
People customers mention
Grossman34 reviews
Albanese6 reviews
Hatala4 reviews
Rust4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Apple Hill Animal Hospital for 1 kind of job. Pick one to see what they paid and said.
DavidLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The staff are very friendly and seem to know what they are doing. My outdoor cat is friendly, smart, predatory, and prone to fur mats with his long coat. Apple hill helps us out and also keep his vaccines up to date. Everyone looks after him properly while he's there and is kind to him.
TheresaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My dog, Kona, and I love to go to Apple Hill! They are always ready for us, explain everything to us, and answer all my questions and concerns. And they are SO wonderful with Kona; she loves it there!
Reasonable priceLarge animals
Lucia8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We have been talking our cats to Apple Hill for many years. Dr. Grossman and all the staff are fantastic. We just took our new kittens for their first visit.
Reasonable priceService not listed
John6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
No one or business is perfect, but Apple Hill Animal Hospital (“AHAH”) is close. Our dog always enters shaking and shivering as he has had some bad early experience prior to us adopting him. When he leaves AHAH he is wagging his tail and so happy to have been there. Services are a little pricy but we trust the vets, techs and office staff with our pet.
OverpricedService not listed
Sheryl4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We love Apple Hill! Everyone is so friendly & helpful! We are especially grateful for Dr. Albenese!! She is very compassionate with our pet and easy to communicate with!
Reasonable priceLarge animals
DavidLocal Guide · 110 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
The people at Apple Hill Animal Hospital are fantastic - professional, knowledgeable, kind, compassionate, happy to be there. We've trusted them with the lives and wellness of our dogs and cats for over 20 years. Dr. Albanese and the team are stellar.
The staff are very friendly and seem to know what they are doing. My outdoor cat is friendly, smart, predatory, and prone to fur mats with his long coat. Apple hill helps us out and also keep his vaccines up to date. Everyone looks after him properly while he's there and is kind to him.
Response from the owner · 3 days ago
Thank you for your kind words, David. It's great to know that your cat is well cared for at Apple Hill. We appreciate your trust in our team!
alex romero7 reviewsiTotal number of Google reviews alex has written across all businesses on Google Maps, not just this one.
My dog, Kona, and I love to go to Apple Hill! They are always ready for us, explain everything to us, and answer all my questions and concerns. And they are SO wonderful with Kona; she loves it there!
Price assessment: Reasonable price
Services: Large animals
Response from the owner · a month ago
Thank you for your kind words, Theresa! It's wonderful to know that Kona enjoys her visits to Apple Hill. Our team is here to ensure you both feel comfortable and informed. See you next time!
Lucia Janoch8 reviewsiTotal number of Google reviews Lucia has written across all businesses on Google Maps, not just this one.
We have been talking our cats to Apple Hill for many years. Dr. Grossman and all the staff are fantastic. We just took our new kittens for their first visit.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a year ago
We appreciate your great review, Lucia!
John Moody6 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
No one or business is perfect, but Apple Hill Animal Hospital (“AHAH”) is close. Our dog always enters shaking and shivering as he has had some bad early experience prior to us adopting him. When he leaves AHAH he is wagging his tail and so happy to have been there. Services are a little pricy but we trust the vets, techs and office staff with our pet.
Price assessment: Overpriced
Services: Service not listed
Response from the owner · a month ago
We're pleased to hear that your dog enjoys his visits to Apple Hill Animal Hospital. Your trust in our team is important to us, and we appreciate your feedback on our services. If you have any additional comments, feel free to reach out.
Sheryl Portz4 reviewsiTotal number of Google reviews Sheryl has written across all businesses on Google Maps, not just this one.
We love Apple Hill! Everyone is so friendly & helpful! We are especially grateful for Dr. Albenese!! She is very compassionate with our pet and easy to communicate with!
Price assessment: Reasonable price
Services: Large animals
Response from the owner · a month ago
We're so glad to hear that you love Apple Hill, Sheryl! Dr. Albenese and the team are committed to providing compassionate care, and it's wonderful to know you appreciate it. We look forward to seeing you and your pet again soon!
David AboodLocal Guide · 110 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
The people at Apple Hill Animal Hospital are fantastic - professional, knowledgeable, kind, compassionate, happy to be there. We've trusted them with the lives and wellness of our dogs and cats for over 20 years. Dr. Albanese and the team are stellar.
Response from the owner · a year ago
Thank you for the review, David! :)
Jonetta Kaminski12 reviewsiTotal number of Google reviews Jonetta has written across all businesses on Google Maps, not just this one.
I was worried about Rusty’s stomach issues. Dr. Albanese gave him a good exam & we discussed options. We decided to start with a diet change & nausea pills. She discussed other options if the diet didn’t work. I have confidence with Rusty’s health in Dr. Albanese’s hands.
Response from the owner · a year ago
Jonetta, we appreciate your feedback on your positive experience and are pleased to hear that Rusty is doing well. Your trust in our team is valued and we are grateful for the opportunity to assist. Thank you!
Cheri Razek3 reviewsiTotal number of Google reviews Cheri has written across all businesses on Google Maps, not just this one.
Wonderful attentive service as always. They took care in their approach to my always frightened dog. Dr. Grossman continued to apply her knowledge and thorough approach in a caring manner. I wish she was my physician.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 7 months ago
Ellen, thank you so much for taking the time to leave us this amazing review!
