Moving and storage service · Troy, NY · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%66+16Value 14%100+14.1Replies to reviews 7%33+2.3Craft & service penalty52−4.8Experts Score= 65Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.65SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 49 piano moversiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★38 Google reviews · 10 photos
87%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
53%reviews answered by the owner
$798typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Ashline Moving Help for its punctuality, clear communication, and careful handling of items during local and storage moves. Recurring themes include flexible scheduling, reasonable pricing, and the owner's direct availability for coordination. However, low-star reviews highlight instances of unreturned calls, last-minute cancellations, and unexpected price increases, suggesting occasional reliability issues despite the overall positive feedback.
Google rating: 4.6 out of 5 from 38 reviews (87% five-star).
Reviews on this page: 38 Google reviews (34 with written comments).
Owner responses: the business replied to 53% of reviews.
Most recent review: September 14, 2026.
Service: Piano Mover serving Troy, New York.
Data from Google, last updated October 29, 2026.
Score profile vs other piano movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Ashline Moving HelpPiano Movers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ashline Moving Help: 68/100 on this factor. Category median: 92.B
68
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ashline Moving Help: 66/100 on this factor. Category median: 89.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ashline Moving Help: 52/100 on this factor. Category median: 96.C
52
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ashline Moving Help: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ashline Moving Help: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ashline Moving Help: 33/100 on this factor. Category median: 86.D
33
Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
4.6of 5
5 stars3387%
4 stars13%
3 stars13%
2 stars00%
1 star38%
Praise vs complaints
Phrases our text analysis found in 34 written reviews
91%praise
Praise9091%
Complaints99%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price4100%
Reasonable00%
Overpriced00%
Not sure00%
$798-14% vs typical piano movers
Middle half of what 4 customers paid ($496–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2222%
Would recommend2020%
Quality & results1717%
Price & value1414%
Speed & response1313%
Communication88%
Honesty & trust55%
What customers talk about
We read 34 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, careful, thoughtful and friendly.”
“They were rude about having to leave and come back at the scheduled time of 8:30.”
“…changing his schedule to make sure we could keep ours, My wife and I would recommend him to anyone we know.…”
“I recommend checking Better Business Bureau prior to thinking about scheduling this business, it appears I'm not the first story of theft.”
“Every time they are top notch, explain the pricing when you schedule and put everything in writing.”
“A great, careful team of movers made this awful situation into a smooth process.”
“Quite affordable and competitive to competition I had also contacted.”
“Overall, I was charged $90 for the truck, $1200 for the original estimate and another $500 for the extra time they took.”
“Ashline sent three movers, who were very strong and efficient.”
“…professionally, the entire staff is knowledgeable and with excellent communication throughout, Alfred the supervisor was always accessible sending tex…”
“From our very first phone conversation as strangers, Al was a pleasure to deal with, straight talking, down to earth, honest, friendly, funny.”
People customers mention
Alfred5 reviews
Movers3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ashline Moving Help for 2 kinds of job. Pick one to see what they paid and said.
FFlickz_on_60_fps1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We used Al Ashline and his crew to move our home and they were outstanding. They were friendly and polite and fun to work with and very careful with our belongings. In addition, we had a very demanding closing date and Al was very flexible with changing his schedule to make sure we could keep ours, My wife and I would recommend him to anyone we know.
Paid $1,000–1,200Great priceSenior moving
AAmandaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I've used Ashline twice now for moving services, and I would definitely recommend them. Al, the owner, is fantastic to deal with and both of my moves went smoothly. My moves were a year and a half apart, and two of the 3 guys ŵere at both moves. They clearly had experience and did a great job both times. I was impressed.
Paid $400–600Great priceLocal moving
LLorie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I’ve used Ashline twice now, for a home clean out and most recently a storage clean out. Both times they were professional, efficient, and made the process very easy. Al is great to work with and was a huge help with setting everything up and pricing. I highly recommend them for any moving or clean out needs.
We were SO pleased with Ashline movers, Alfred and the crew. The crew did a great job. They were professional, careful, thoughtful and friendly. Alfred went above and beyond to help us out after the move with a follow up truck. He treated us as people, not just clients. They were a great company to work with and delivered the services just as they said they would. We highly recommend Ashline Movers.
Response from the owner · a month ago
Thanks Heather we really appreciate your trust with your parents belongings
G
Guasto2 reviewsiTotal number of Google reviews Guasto has written across all businesses on Google Maps, not just this one.
Capable and Experienced, old school business we have dealt with on several moves most recent packing and storing then bring everything back re-assembling beds, wrapping and packing mirrors and large pictures all returned perfectly, all done on newly finished floors and fresh paint. Every time they are top notch, explain the pricing when you schedule and put everything in writing. The workers are always the same guys which tells you everything about the Ashline's, we would never call anyone else.
Response from the owner · 4 months ago
It always a pleasure to serve repeat customers and we keep things small and organized so we can respond efficiently and with quality. Then if something goes array we can take care of it on the spot. Thank you always
J
Jonnathan Lopez2 reviewsiTotal number of Google reviews Jonnathan has written across all businesses on Google Maps, not just this one.
On our recent local move Troy to Clifton Park we hired the services of Ashline Moving Help from Latham. Since the beginning of the process, it was handled professionally, the entire staff is knowledgeable and with excellent communication throughout, Alfred the supervisor was always accessible sending texts when the team was on the way, checking in during the move and again at the finish. The crew was exceptional, very organized, all uniformed and hard workers on a hot day they were positive and kind setting everything up and in order in our new home. They accommodated our needs and dates with total professionalism and care. We highly recommend Ashline's Moving Help.
Response from the owner · 4 months ago
Thank You Jonathan, we have a nice system and routine in place to ensure consistence and quality. Plus making ourselves available for any adjustments along the way. Best wishes in your new home Thanks again always.
F
Flickz_on_60_fps1 reviewiTotal number of Google reviews Flickz_on_60_fps has written across all businesses on Google Maps, not just this one.
We used Al Ashline and his crew to move our home and they were outstanding. They were friendly and polite and fun to work with and very careful with our belongings. In addition, we had a very demanding closing date and Al was very flexible with changing his schedule to make sure we could keep ours, My wife and I would recommend him to anyone we know.
Price assessment: Great price
Price: $1,000–1,200
Services: Senior moving
Response from the owner · 4 months ago
Thank you, we are small enough to care and be flexible around schedules and big enough to provide all the enemities of a corporate relocation. That is our niche and the key to a successful move .
S
Susan Gallagher2 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Ashline sent three movers, who were very strong and efficient. The move went very smoothly. The owner is very friendly and the whole thing was a great experience.
Services: Local moving
Response from the owner · 5 months ago
Thank you Susan, we still operate with the same old fashion spirit of our grandparents where even the smallest of jobs are just as important as a biggest ones, plus our promise still stands if you ever need anything we are a call away.
A
Amanda DeLyserLocal Guide · 12 reviewsiTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
I've used Ashline twice now for moving services, and I would definitely recommend them. Al, the owner, is fantastic to deal with and both of my moves went smoothly. My moves were a year and a half apart, and two of the 3 guys ŵere at both moves. They clearly had experience and did a great job both times. I was impressed.
Price assessment: Great price
Price: $400–600
Services: Local moving
Response from the owner · 6 months ago
Thank You
A
A V6 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Had an absolutely great experience with Ashline when they moved me, and I recommend them. After first speaking with Al, I knew this was the company I wanted to hire. Professional, polite, down to earth, and flexible. Quite affordable and competitive to competition I had also contacted.
Anyone that has moved understands that it can be stressful and tiring, (especially at my age of 46). The day of my move the team of three knocked out the job quite well. Also, the three of them are damn funny which kept things light helping alleviate my stress. Big thanks.
(Edit spelling 🤦)
Price assessment: Great price
Services: Local moving, In-state moving
Response from the owner · a year ago
Thank you
L
Lorie Massad3 reviewsiTotal number of Google reviews Lorie has written across all businesses on Google Maps, not just this one.
I’ve used Ashline twice now, for a home clean out and most recently a storage clean out. Both times they were professional, efficient, and made the process very easy. Al is great to work with and was a huge help with setting everything up and pricing. I highly recommend them for any moving or clean out needs.
Price assessment: Great price
Price: $400–600
Services: Moving-related junk removal
Response from the owner · a year ago
Thank you
K
Kathy Barefoot4 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Al and his team helped us with 3 moves in a week and they did an amazing job. We had some heavy pieces of furniture and everything was moved without issue. Communication, scheduling and followup was excellent, highly recommend.
Response from the owner · a year ago
Thank You
J
Julian Burnet2 reviewsiTotal number of Google reviews Julian has written across all businesses on Google Maps, not just this one.
I had a great experience with the guys moving me into my new home...the guys were professional and took care of every box and item. Al was great to communicate with! Thanks guys! Great team at Ashline Moving!
