Pest control service · Kansas City, MO · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#94 of 315 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
4.9★★★★★2,956 Google reviews · 24 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$141typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company's thorough inspections, clear communication, and reasonable pricing for services ranging from rodent control to termite treatments. Reviewers often note that technicians are punctual, knowledgeable, and willing to answer questions about pest prevention. However, some lower-rated feedback highlights difficulties reaching staff by phone and instances where treatments appeared ineffective or were skipped during routine visits.
Google rating: 4.9 out of 5 from 2,956 reviews (97% five-star).
Reviews on this page: 2,956 Google reviews (1,978 with written comments, 4 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: November 1, 2026.
Service: Pest Control Service serving Kansas City, Missouri.
Data from Google, last updated November 3, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Augustine Exterminators, Inc.: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Augustine Exterminators, Inc.: 95/100 on this factor. Category median: 93.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Augustine Exterminators, Inc.: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Augustine Exterminators, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Augustine Exterminators, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Augustine Exterminators, Inc.: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
2,956 Google reviews we collected
4.9of 5
5 stars2,86297%
4 stars662%
3 stars100%
2 stars60%
1 star120%
Praise vs complaints
Phrases our text analysis found in 1,978 written reviews
99%praise
Praise3,16099%
Complaints201%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price9721%
Reasonable32571%
Overpriced51%
Not sure307%
$141+25% vs typical pest control services
Middle half of what 275 customers paid ($113–$196) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,06734%
Quality & results67221%
Speed & response52917%
Communication33511%
Would recommend2969%
Price & value1485%
Honesty & trust1334%
What customers talk about
We read 1,978 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tim has been very helpful, knowledgeable and is friendly.”
“Sandy and another lady I spoke to at Augustine Exterminators was very very rude.”
“Mark has done a great job and is very easy to work with.”
“Yeah your worst nightmare!”
“Lamont was quick and efficient at locating all of the bait traps, both inside and outside, and dealt well with areas that were hard to access.”
“From the initial communication to the completed service, their team demonstrated professionalism, courtesy, and extensive knowledge.”
“I definitely would recommend Augustine Exterminators.”
“Just STAY AWAY.”
“Was not insistant on any charge but I paid a fair charge for his time and effort to help me”
“My stoop is a very expensive and hard to match exposed aggregate, which will now have to be jack hammered out to fix the plumbing they drilled a hole in.”
“Highly qualified, very professional, friendly, kind, and Honest!”
People customers mention
Jim42 reviews
Lee36 reviews
Tim31 reviews
Brandon28 reviews
Mark23 reviews
Sam23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Augustine Exterminators, Inc. for 8 kinds of job. Pick one to see what they paid and said.
RRussLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Lamont was quick and efficient at locating all of the bait traps, both inside and outside, and dealt well with areas that were hard to access. He was also very polite and friendly.
Paid $80–100Rodent extermination
JJoanne9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I've had a very good experience with Augustine Exterminators. We had a problem with rodents chewing through the underground wires of our sprinkler system. Tim, the technician from Augustine, came to our home and inspected the outside area and discovered places where the rodents had dug down into the ground and…
SSarah9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
James is always fantastic! He always is extremely thorough and takes the time to teach me tips for keeping my home pest free!! He always gives plenty of notice and asks if there are any areas of concern before he comes to treat the house.
Paid $120–140Reasonable price
RRicki4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
I was extremely please with the service that I got from Lee as always I willsure miss having him do my house I wish him all the luck in the world.
Paid $100–120Reasonable priceHornet & wasp exterminationRodent exterminationAnt extermination
TTeressaLocal Guide · 51 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Tim with Augustine Exterminators is the best. Highly qualified, very professional, friendly, kind, and Honest! We had a horrible case of termites and ants last year. He had our house treated and this was our yearly inspection to make sure nothing has invaded. We’re all clear and we can tell. Augustine Exterminators…
Paid $120–140Great priceHome inspectionTermite exterminationGeneral pest inspection
GGreg3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Jim always does a great job and makes sure we are happy with everything he does! Good communicator and cares about his customers.
Lamont was quick and efficient at locating all of the bait traps, both inside and outside, and dealt well with areas that were hard to access. He was also very polite and friendly.
Price: $80–100
Services: Rodent extermination
Pest type: Rodents
Response from the owner · a week ago
Thank you, Russ, for your kind words! We're glad to hear that Lamont provided prompt and friendly service while efficiently locating the bait traps. Your feedback is greatly appreciated!
J
Joe LillianLocal Guide · 7 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Bug & insect extermination
Response from the owner · Edited 3 months ago
Thank you, Joe! We appreciate your positive feedback on our proactive communication and responsiveness. It's great to hear you had a good experience with us.
K
Kathy Tomei6 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Tried to get help over the phone and couldn’t get anyone to answer
Response from the owner · a week ago
I understand your frustration, Mollie, and I'm sorry to hear that you had difficulty reaching us by phone. We do not work on weekends. We appreciate your feedback and are here to assist you. Please feel free to reach out to us via text or call for further assistance, and we'll do our best to help you promptly.
J
Joanne Rizer9 reviewsiTotal number of Google reviews Joanne has written across all businesses on Google Maps, not just this one.
I've had a very good experience with Augustine Exterminators. We had a problem with rodents chewing through the underground wires of our sprinkler system. Tim, the technician from Augustine, came to our home and inspected the outside area and discovered places where the rodents had dug down into the ground and burrowed underground. We agreed to have a bait station set near the holes. Tim came out today to set up the station. Tim has been very helpful, knowledgeable and is friendly. I also like that this is a family-owned business. I definitely would recommend Augustine Exterminators.
Thank you, Joanne! We're so glad to hear about your positive experience with Tim and appreciate your recommendation. It's great to know you value our family-owned approach.
G
Gloria Baker2 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Give this young man a raise! He knows what he's doing! I can always count on Mark to go the extra mile for whatever needs to be done.
Services: Ant extermination, Bug & insect extermination, Rodent extermination
Response from the owner · 4 years ago
Thanks Gloria for the very kind words about our tech. All of our technicians are board certified in both Missouri and Kansas. We appreciate the business and the Stars!
S
Sarah R9 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
James is always fantastic! He always is extremely thorough and takes the time to teach me tips for keeping my home pest free!! He always gives plenty of notice and asks if there are any areas of concern before he comes to treat the house.
Price assessment: Reasonable price
Price: $120–140
Pest type: Ants, Rodents, Spiders
Response from the owner · 2 weeks ago
Thank you, Sarah! We're glad to hear that James provides thorough service and helpful tips for keeping your home pest free. Your feedback is greatly appreciated!
R
Ricki Dresel4 reviewsiTotal number of Google reviews Ricki has written across all businesses on Google Maps, not just this one.
