Appliance repair service · Boston, MA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%97+14.8Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★84 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$324typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Aytech Appliance Services five stars based on eighty-four reviews, noting the owner responds to most feedback. Customers frequently cite rapid response times, same-day availability, and clear communication regarding scheduling and costs. Repairs often involve ovens, washers, dryers, and refrigerators, with technicians praised for thorough diagnostics and fair pricing. No recurring criticisms appear in the provided excerpts, which consistently highlight professional service and successful appliance fixes.
Google rating: 5.0 out of 5 from 84 reviews (100% five-star).
Reviews on this page: 84 Google reviews (82 with written comments, 7 with photos).
Owner responses: the business replied to 96% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.
Aytech Appliance ServicesAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Aytech Appliance Services: 100/100 on this factor. Category median: 90.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Aytech Appliance Services: 98/100 on this factor. Category median: 87.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Aytech Appliance Services: 97/100 on this factor. Category median: 97.A
97
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Aytech Appliance Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 99.–
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Bar = this company · dark tick = category median.
Star ratings
84 Google reviews we collected
5.0of 5
5 stars84100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 82 written reviews
98%praise
Praise21598%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1128%
Reasonable2973%
Overpriced00%
Not sure00%
$324+20% vs typical appliance repair
Middle half of what 33 customers paid ($209–$497) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5626%
Staff & attitude4621%
Quality & results3918%
Would recommend3215%
Price & value2210%
Communication146%
Honesty & trust105%
What customers talk about
We read 82 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Responded to my text message within five minutes came the next day in the morning right away was flexible and texted me before he came to announce whe…”
“I don’t think I have ever met a more honest, reliable and nice technician and I extend that to his whole person as well.”
“Fantastic service, Tyler was excellent and quickly fixed up our leaky washer, also extremely friendly.”
“While doing this, he also noticed that the rear rollers were damaged from the high heat, so he replaced both of them as well.”
“Super appreciative, would recommend and book again!”
“Very quick service for our fridge issue same day, he came to us in-home, and more than fair pricing.”
“He took his time and explained the issues and options clearly.”
“Very happy to have someone who we feel is so trustworthy and definitely recommend him to all!”
People customers mention
Tyler15 reviews
Tale5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Aytech Appliance Services for 7 kinds of job. Pick one to see what they paid and said.
Karen11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I don’t think I have ever met a more honest, reliable and nice technician and I extend that to his whole person as well. Tyler really was amazing! I found his name through AI - called him he picked up the phone came over that day, ordered the parts for my 26-year-old Jennair oven and it was fixed by weeks end. I let…
Betsy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tyler is amazing! My husband and I are beyond satisfied with his customer service, knowledge, and skill. Our dryer was not heating properly. He cleaned the dryer vent and the dryer, and replaced the heating element. While doing this, he also noticed that the rear rollers were damaged from the high heat, so he…
Paid $500+Reasonable priceDryer repair
Katie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very quick service for our fridge issue same day, he came to us in-home, and more than fair pricing. Super appreciative, would recommend and book again!
Keerthi6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I called Tale after the appliance company folks told us we have to replace the gas stove, dishwasher and washer dryer all of which had minor issues like stuck gas stove valve, dishwasher soft open not working well and washer door not staying upright.
He was very quick to respond, thoroughly diagnosed each of them…
Laura11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend Aytech Appliance Services! My dryer stopped turning on around 12pm, I called Aytech at 2pm after my troubleshooting didn't work, at 3pm Tyler arrived and by 6:30pm my dryer was working again (and it was not one small thing that needed to repaired, it was several things including cleaning out my…
Paid $500+Reasonable priceDryer repair
Marsha8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I have used Aytech Appliance Services a couple of times and have been very happy with them. They are very polite, professional, and always fixed the issues with my appliances. I highly recommend them.
I don’t think I have ever met a more honest, reliable and nice technician and I extend that to his whole person as well. Tyler really was amazing! I found his name through AI - called him he picked up the phone came over that day, ordered the parts for my 26-year-old Jennair oven and it was fixed by weeks end. I let him into my house while no one was home - that’s how confident I was that he was trustworthy. I will never call anybody else
Price assessment: Great price
Price: $350–400
Services: Stove, cooktop & oven repair
Yechezkal Gutfreund9 reviewsiTotal number of Google reviews Yechezkal has written across all businesses on Google Maps, not just this one.
Responded to my text message within five minutes came the next day in the morning right away was flexible and texted me before he came to announce when he would arrive diagnosed the problem within five minutes. It was a three part problem with a washing machine and was able to fix it entirely within the hour. I’m very pleased.
Price assessment: Reasonable price
Services: Washing machine repair
Mohammad Khayatian28 reviewsiTotal number of Google reviews Mohammad has written across all businesses on Google Maps, not just this one.
Tyler was fantastic. He not only inspected our gas stove but went above and beyond in cleaning and fixing different parts that could have caused issues. He took his time and explained the issues and options clearly. Would highly recommend.
Services: Stove, cooktop & oven repair
Response from the owner · a month ago
Thanks so much! Really appreciate the recommendation!
Betsy Preval–Godinho3 reviewsiTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
Tyler is amazing! My husband and I are beyond satisfied with his customer service, knowledge, and skill. Our dryer was not heating properly. He cleaned the dryer vent and the dryer, and replaced the heating element. While doing this, he also noticed that the rear rollers were damaged from the high heat, so he replaced both of them as well. Before leaving, Tyler ensured that the dryer was running smoothly without any noise, the airflow is very good, and the temperature was reaching the highest setting. Tyler went above and beyond! He is definitely our “go to” repair man going forward!
Price assessment: Reasonable price
Price: $500+
Services: Dryer repair
Repair wait time: 1–2 hr
Response from the owner · a month ago
Thanks so much for the detailed review! We appreciate you choosing Aytech and are happy to be your go-to for future repairs!
Amr Omer4 reviewsiTotal number of Google reviews Amr has written across all businesses on Google Maps, not just this one.
Very quick service for our fridge issue same day, he came to us in-home, and more than fair pricing. Super appreciative, would recommend and book again!
Price assessment: Reasonable price
Price: $200–250
Services: Refrigerator/freezer repair
Response from the owner · a month ago
Thanks so much! We’re glad we could get out the same day and take care of the fridge issue. Really appreciate the recommendation!
S L4 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
I had a washing machine issue with persistent error code e13 blocked drain. I called several places which quoted very high rates. Finally found Tyler and spoke with him. Not only did he have an extremely reasonable price but he first helped me run some troubleshooting while on the phone. He eventually came and fixed the issue at the quoted price. And spent a lot of extra time cleaning some filters and doing some additional cleaning and maintenance for no extra charge. Its clear he is an old school tech who cares about customers and long term stability of their appliances all at a great price. Also very easily available over the phone. This is someone you want to save in ur phone for the long term.
Services: Washing machine repair
Response from the owner · a month ago
Thanks so much for the kind words! We’re really glad Tyler was able to get your washer back up and running and help with the extra maintenance too. We appreciate you taking the time to share this!
moshkaLocal Guide · 54 reviewsiTotal number of Google reviews moshka has written across all businesses on Google Maps, not just this one.
Lightning fast response to my call! My major and complicated repair was done within two hours by the owner himself. Hire this service with total confidence! I can't thank Tyler enough for the seamless and professional support, making my problem feel effortless.
Price assessment: Great price
Services: Washing machine repair
Response from the owner · a month ago
Thank you so much!We truly appreciate your trust and recommendation!
