Analyzing 7,509,6067.5M ReviewsFor 21,16221.2K Experts
Reviewers frequently cite friendly staff, thorough communication, and compassionate care for pets, including follow-up calls and clear explanations of treatments. However, lower-rated feedback highlights concerns about high pricing, long wait times, and inconsistent access to the same veterinarian.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Bar = this company · dark tick = category median.
572 Google reviews we collected
Phrases our text analysis found in 382 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 382 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The entire team is incredibly welcoming, professional, and genuinely cares about the well-being of your pets.”
“I never get to see the same Vet twice & the last 1 I saw had NO compassion for my dog.”
“Lott is thorough and always provides exceptional care!”
“Then over the weekend he took a turn for the worst.”
“Lott and highly recommend him to anyone looking for an excellent veterinarian.”
“Service is always so fast and I always get my questions and concerns answerd and more importantly a way that I can understand.”
“I am very impressed so far and this vet is so much more reasonable in pricing!”
“Beware this place is overcharging & very expensive.”
“From communication, taking time to talk through things regarding your pets, and the professionalism.”
“I like bells animal clinic but it's so hard to trust a vet again after what happened .”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Bells Animal Clinic for 1 kind of job. Pick one to see what they paid and said.
I cannot recommend this clinic enough! The entire team is incredibly welcoming, professional, and genuinely cares about the well-being of your pets. They treat every animal like family and take the time to answer all questions without making you feel rushed. The facility is extremely clean and calming. If you are…
The office staff at Bells Animal Clinic are friendly, knowledgeable, and caring! Dr. Lott is thorough and always provides exceptional care! Thank you for taking good care of Mags!
Everyone there is so nice. I think it’s great that they do follow up calls after the appointment.
Real good place they took good care of bandit and listen and answer all questions thank you
Great service ..New vet is amazing .. Thank you for the good service. Yet again another great visit ..but Jackson pet emergency clinic makes me not want to go to any vet again ..what an unbelievable experience ..very horrible ...I like bells animal clinic but it's so hard to trust a vet again after what happened ...
Friendly knowledgeable staff and they truly care about our furry family members!!
| Job | Reviews | Category typical |
|---|---|---|
| Large animals | 30 | — |
4.8 ★★★★★ 571 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always great!!
We genuinely admire your 5-star rating! Thank you for choosing Bells Animal Clinic.
I cannot recommend this clinic enough! The entire team is incredibly welcoming, professional, and genuinely cares about the well-being of your pets. They treat every animal like family and take the time to answer all questions without making you feel rushed. The facility is extremely clean and calming. If you are looking for a trustworthy, compassionate veterinary team, this is the place to go.
We’re honored to hear that our team made you and your pets feel like family. Thank you for recognizing our compassionate care and clean, calming facility!
The office staff at Bells Animal Clinic are friendly, knowledgeable, and caring! Dr. Lott is thorough and always provides exceptional care! Thank you for taking good care of Mags!
We are ecstatic to hear that our team provided friendly, knowledgeable, and caring service, and that Dr. Lott gave Mags exceptional care!
Everyone there is so nice. I think it’s great that they do follow up calls after the appointment.
We're excited to hear that you found our team to be nice and appreciate the follow-up calls. Thank you for sharing your experience with us!
Real good place they took good care of bandit and listen and answer all questions thank you
Your positive feedback is greatly appreciated. Thank you for choosing Bells Animal Clinic!
Great service ..New vet is amazing .. Thank you for the good service. Yet again another great visit ..but Jackson pet emergency clinic makes me not want to go to any vet again ..what an unbelievable experience ..very horrible ...I like bells animal clinic but it's so hard to trust a vet again after what happened ...
Thank you so much for your kind words! We are happy you had a great visit.
Friendly knowledgeable staff and they truly care about our furry family members!!
Thank you for taking the time to share your experience with us. We sincerely value your feedback and are glad to hear that our staff is friendly and knowledgeable.
It was vary good
Thank you for your wonderful feedback, Tonya! We’re delighted to hear you had a very good experience.
We trust no one else with our fur babies. Dr. Lott has been our vet of choice for many years.
We are thrilled to be your trusted choice for your fur babies and grateful for your continued confidence in Dr. Lott.
The staff here is awesome, great with my doggie, very caring to what you need.
We're overjoyed to hear our caring staff made such a positive difference for you and your doggie!
Analyzing 7,509,6067.5M ReviewsFor 21,16221.2K Experts
