Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers rate the service 4.9 out of 5 based on 176 reviews, with the owner responding to 94 percent of feedback. Customers frequently cite punctuality, clear communication, and thorough attention to detail as key strengths, noting that staff often arrive on time and explain services clearly. While most praise the professionalism and effective cleaning, two low-star reviews describe a blocked toilet and unsatisfactory bathroom results, indicating occasional issues with quality control or accountability.
Data from Google, last updated November 6, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Bar = this company · dark tick = category median.
176 Google reviews we collected
Phrases our text analysis found in 136 written reviews
Price verdicts customers left with their Google review
Middle half of what 29 customers paid ($176–$536) · gold mark = category median.
How often each topic comes up in the written reviews
We read 136 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had an amazing experience with Bright & Sparkly Cleaning Service.”
“The owner and the entire team were kind, compassionate, professional, and very helpful throughout the whole process.”
“I highly recommend Bright & Sparkly Cleaning Service.”
“She got a little lost but I received a prompt phone call and we sorted it out quickly.”
“I recently had a double mastectomy and needed a great deal of help keeping my home clean during my recovery.”
“Rip off artists!”
“They personally reached out to me, communicated clearly, and made scheduling the appointment easy.”
“The office were kind, caring and explained clearly everything up front.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Bright & Sparkly Cleaning Service for 5 kinds of job. Pick one to see what they paid and said.
I am enjoying the great job that the cleaners did--still finding clean spots that I didn't know they would take care of. Now I have time to do other things that I want and need to do besides house cleaning!
She got a little lost but I received a prompt phone call and we sorted it out quickly. She was efficient and got out stains that I had never been able to remove! The office were kind, caring and explained clearly everything up front. Would gladly hire again!
cleaning was detailed and well done. staff are professional in providng custom service
New customer to Bright & Sparkly and just had my 1st cleaning. I am very happy with the thoroughness and attention to detail.
Mo was wonderful! A great cleaning job. Mo was very polite and thorough in her job. Highly recommend 🌹
The girls were fantastic! Very friendly, quick, detailed. I love how the company is so communicative and gives appointment reminders. I will 100% be using this company in the future. Thank you!
| Job | Reviews | Category typical |
|---|---|---|
| Standard cleaning | 40 | $158–$253 |
| Deep clean | 35 | $277–$484 |
| General housekeeping | 26 | $153–$259 |
| Moving-related cleaning | 10 | $321–$614 |
| Office & workplace cleaning | 3 | $153–$285 |
4.9 ★★★★★ 176 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great job and prompt.
Mary, Thank you for the 5stars. I'm so happy that your cleanings with Bright & Sparkly Cleaning Service are going well. With gratitude, Michelle
I had an amazing experience with Bright & Sparkly Cleaning Service. The owner and the entire team were kind, compassionate, professional, and very helpful throughout the whole process. They personally reached out to me, communicated clearly, and made scheduling the appointment easy. Melissa did an outstanding job cleaning my home. She was extremely thorough, took her time, and paid close attention to every detail. She did not rush and made sure everything was cleaned properly. My home looked and felt fresh, spotless, and beautifully cared for when she finished. I recently had a double mastectomy and needed a great deal of help keeping my home clean during my recovery. The service this company provided was truly a godsend and a blessing to me and my family. Bright & Sparkly Cleaning Service is an incredible support system for breast cancer patients, and their kindness and generosity meant more to me than I can express. From the wonderful owner and helpful team to the excellent communication, professionalism, and detailed cleaning, everything exceeded my expectations. I am incredibly grateful and would wholeheartedly recommend this caring and thorough cleaning company! Highly recommend this service.
Mariana, 1st my apologies for the late response. All of us at Bright & Sparkly Cleaning are happy to know that your experience was great with Melissa With gratitude Michelle Ritchie
Very good and professional
Cynthia Thank you for giving Bright & Sparkly Cleaning Service 5 stas. My apologies for the late response Warm regards Michelle
I am enjoying the great job that the cleaners did--still finding clean spots that I didn't know they would take care of. Now I have time to do other things that I want and need to do besides house cleaning!
Candi I was sure i respond to this. Bright & Sparkly Cleaning thanks you and we are beyond thrilled to know how happy you are. With gratitude Michelle Ritchie
The cleaning was great! I highly recommend this company.
They did a Great Job ! Thank you
Hi Doug, Thank you for the 5 stars for Bright & Sparkly Cleaning Service. We appreciate you and it nice to know we did a great job, With gratitude, Michelle
She got a little lost but I received a prompt phone call and we sorted it out quickly. She was efficient and got out stains that I had never been able to remove! The office were kind, caring and explained clearly everything up front. Would gladly hire again!
Talia, good day All of us at Bright & Sparkly Cleaning Service appreciate your kind words and 5 stars. Apartments get us sometimes and thank you for helping us find you. With gratitude, Michelle
Punctual, professional cleaning. Good work...
Robert, Thank you for the 5 stars!! Bright & Sparkly Cleaning Service is happy to know that your cleaning with Crystal was excellent. With gratitude, Michelle
cleaning was detailed and well done. staff are professional in providng custom service
Thank you for the kind words, all Bright & Sparkly Cleaning Service work to give our clients the service they deserve Kind regards Michelle
New customer to Bright & Sparkly and just had my 1st cleaning. I am very happy with the thoroughness and attention to detail.
Nicole, Thank you I'm a little behind, we are gratfule at Bright & Sparkly Cleaning Service for your kind words. We will do our best to continue to provide you with great service. Thank you - Michelle
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
