Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts
Google reviewers rate Budd & Company Automotive 4.8 out of 5 based on 1119 reviews, noting that the owner replies to 82% of feedback. Customers frequently cite fast turnaround times, transparent communication, and reasonable pricing for services like oil changes, inspections, and complex repairs. Recurring themes include friendly staff, detailed estimates, and proactive updates via photos or videos. However, some low-star reviews mention discrepancies between initial quotes and final bills, or allegations of upselling unnecessary repairs.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Bar = this company · dark tick = category median.
1,119 Google reviews we collected
Phrases our text analysis found in 942 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 942 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“they were fast and professional with their service and inspections, provided a detailed estimate of work, and kept me informed of the repairs process…”
“So that translated to, he just put the card in his pocket and did NOTHING until my car was done(VERY UNPROFESSIONAL).”
“Great communication, fast service, and reasonable prices.”
“I took my car to fix two issues - one of which I thought was an electrical issue with my headlights and the other to fix two windows that were slow to roll up.”
“Kyle and the team did a great job delivering same day perfection after anticipating a two day repair.”
“Thanks again for the TERRIBLE EXPERIENCE Budd & Co.”
“Pricing was reasonable, the work was done quickly, and they solved the issue.”
“…experience because I’ve heard several horror stories of people being overcharged and scared into paying for repairs they don’t need.…”
“Tara was incredibly kind and I'm always appreciative of the transparency the shop offers through their service and the Lyft back to the shop once serv…”
“I appreciate them recharging my unit, but the blatant lie and deceit makes them a dishonest establishment.”
“Highly recommend and they even offered a Lyft home which was very appreciated since my husband was sick at home!”
“instead of you having a customer for life, you have lost one!”
“…ir service and inspections, provided a detailed estimate of work, and kept me informed of the repairs process / were accommodating to my insurance est…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Budd & Company Automotive - Rainier for 8 kinds of job. Pick one to see what they paid and said.
Easy booking, friendly staff, and timely service. Oil changed with synthetic for a great price. Thanks guys!
Excellent service! Very affordable. They were quick and honest. I’ll definitely go back!
they were fast and professional with their service and inspections, provided a detailed estimate of work, and kept me informed of the repairs process / were accommodating to my insurance estimator
Very appreciative to Budd & Co. My daughter’s car wouldn’t start. I live 300 miles away so I thought it would be difficult to deal with. Budd & Co helped me arrange a tow to the shop and fixed the car in less than a day. Great communication, fast service, and reasonable prices. I will be using them again!
The floor on the passenger side of my 2021 Hyundai Kona would end up wet from rainwater after a storm. I called and described the problem to Anthony and he told me I could bring it in that day. He and another gentleman did a test, determined what needed to be done and advised me to use my warranty. They even showed…
Have been coming here for a few years now and I always direct folks in need of a good auto shop to Budd & Company, even those on the east side of the lake. Tara was incredibly kind and I'm always appreciative of the transparency the shop offers through their service and the Lyft back to the shop once service was done!
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 123 | — |
| General repairs & maintenance | 114 | — |
| Brakes | 65 | — |
| Vehicle Inspection | 50 | — |
| Auto maintenance | 43 | — |
| Tires | 43 | — |
| Auto engine diagnostic | 38 | — |
| Electrical repair | 37 | — |
4.8 ★★★★★ 1,119 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Easy booking, friendly staff, and timely service. Oil changed with synthetic for a great price. Thanks guys!
Excellent service! Very affordable. They were quick and honest. I’ll definitely go back!
I brought my car into the shop over the summer for squeaky rear suspension, and a broken A/C. The shop charged be ~$3,000 for a new condenser and compressor (parts and labor; fair enough). After the replacement, I got the car back with broken side skirt clips which they replaced for free and paid for my Lyft after I showed them the damage (which I’m grateful for). At first, the A/C worked, but the car still squeaked. (Fine enough) However, after a couple weeks the A/C stopped working. I brought the car back in and they then diagnosed it to be an in cabin temp sensor which would be an additional $300 to fix (which might have pre-dated the condenser/compressor?). I tried to schedule a follow up a couple times and gave up. All and all I’m out ~$3,000; my car still squeaks (probably bad bushings) and my car still doesn’t have functional air conditioning. They have been great on small tasks like oil changes and tire mounting, but this one leaves a bad taste in my mouth.
they were fast and professional with their service and inspections, provided a detailed estimate of work, and kept me informed of the repairs process / were accommodating to my insurance estimator
Thank you for the kind words and for the 5 star review, Jonathan! We’re glad we could make the repair process straightforward with clear estimates, consistent updates, and coordination with the insurance estimator. Providing an efficient and stress-free experience is important to our team. Thank you for trusting us with the Chevy, and we look forward to helping again down the road!
Horrible experience. Brought my prius in after my catalytic converter was stolen. After waiting on insurance, they replaced it and did some other brake work. Then they say that my car that was drivable when I brought it in - now has a dead hybrid battery and won't start. They "offer" to take the car off my hands, and they'll comp the brake job, then fix it up and use it as a loaner car. Hell no I'm not giving up my car. Then they don't believe me when I say insurance will pay them and not me, so I have to pay the full amount without insurance coverage to get my car the hell out of there. I have it towed to another place that says the catalytic converter welds Budd just did were faulty and they need to fix them now. AND I had to wrestle with them for over a month to try to get refunded the insurance amount they were paid out, for them to finally tell me to just go through insurance direct to void their payment and have insurance pay me. Exhausting, but they sure do have friendly customer service
Great service, next day turnaround
Alipi, thank you for the 5 star review! We’re glad our team could provide great service and get the Volvo taken care of with a quick turnaround. We look forward to helping keep it running smoothly!
Very appreciative to Budd & Co. My daughter’s car wouldn’t start. I live 300 miles away so I thought it would be difficult to deal with. Budd & Co helped me arrange a tow to the shop and fixed the car in less than a day. Great communication, fast service, and reasonable prices. I will be using them again!
Thank you for the fantastic 5 star review, Greg! We’re glad our team could make the process easier, even from 300 miles away, and get your daughter’s car back on the road so quickly. Clear communication and dependable service are always priorities for us. We look forward to helping with any future Toyota needs!
The floor on the passenger side of my 2021 Hyundai Kona would end up wet from rainwater after a storm. I called and described the problem to Anthony and he told me I could bring it in that day. He and another gentleman did a test, determined what needed to be done and advised me to use my warranty. They even showed me evidence of drainage. I could hardly believe the quick customer service I received, even on short notice! Shockingly they didn’t even charge me!!! I became a customer then and there! Thanks again Anthony!
Thank you for the wonderful 5 star review, Roslyn! We’re glad Anthony and the team could quickly identify the water drainage issue with the 2021 Hyundai Kona and help you determine the best next step through the warranty. We’re happy to have earned your trust and look forward to helping with future automotive needs!
So, am here to share "my experience" as a black woman who sold cars at Chevrolet, Cadillac and Nissan Dealerships where they were the ONLY place I ever trusted to take my cars for their oil changes prior to this last 2 times I visited Budd & Company. Now the very 1st experience last year around this time, I am not sure if they have changed mangers here since, but the manager I met a year ago was former military person who went "out of his way to provide me with any and ALL assistance" that I needed regarding my car. He may not still be at this same location now though. Any who, I literally spent all-week trying to get this 3rd party payment made for my oil change, in advance and even sat with the person as they "tried to get mine paid for up-front" before I even brought me car there just now. Which I understood, why they did not take up front payments. But when I checked my car in, the service person said "give me the card of the company and I will take care of it". So that translated to, he just put the card in his pocket and did NOTHING until my car was done(VERY UNPROFESSIONAL). Dealerships of all kinds "take up-front payments for service work". Maybe a suggestion: When accepting 3rd-party payments, maybe you should accept up front payments, as long as the customer, "was already in the system and on file, such as me, like I had been a return customer". HUGE MISTAKE OF EVEN BRINGING MY CAR BACK THERE THIS 2ND TIME! When it was time for my payment to be made, the service worker then, reached out to the company, while they were actually in meetings all this afternoon and was not available until around 5:15pm, technically their closing time at Budd & company is 5pm, I think but not 100% sure on that. Since neither me nor the service worker couldn't not get a hold of her until then, I had already left my car there because they REFUSED TO RELEASE MY CAR, WHICH IS PAID OFF IN FULL, I OWN IT OUT-RIGHT! I WAS WALKING HOME WHEN I GOT THE CALL TO GO GET MY CAR SINCE SHE HAD JUST MADE THE PAYMENT! Budd & Co. service workers wouldn't even let me "TOUCH MY OWN KEYS TO MY CAR", before I left it there and walked off. They drove my car to their back-lot already, and told me "I CAN GET MY THINGS OUT OF IT BEFORE I LEAVE", like it was an INSURANCE CLAIM for a accident or some weird-ASS shit! Im NOT financing my car, NOT sure what kind of process this even was, but I HAD NOT SIGNED A DAMN THING FOR THEM TO EVEN DO THAT TO ME NOR MY CAR! When I went back to get it, the "oil change sticker wasn't even in the window and they DID NOT reset my OIL CHANGE INDICATOR on my new car! Which then, I raised a lil HELL! I explained to them that I would be making this review, they responded as if "they didn't care". So if your BLACK and DONT WANT YOUR CAR BASICALLY REPOED FOR A COST OF A $70, OIL CHANGE, I WOULD NEVER TAKE MY CAR BACK TO THEM EVER AGAIN! I WILL FROM NOW ON, REMAIN TAKING MY BUSINESS TO THE LOCAL DEALERSHIPS, IF I WAS YOU🫵‼️ Just a tip, DONT TAKE YOUR CAR THERE FOR OIL CHANGES! Im sure that I can find "BETTER TREATMENT OF A BLACK CAR SALESWOMAN THEN THIS, I ASSURE YOU" Thanks again for the TERRIBLE EXPERIENCE Budd & Co. instead of you having a customer for life, you have lost one! Oh, and I live local to them, like literally down the street from me, was the ONLY reason why I even went there, out of convenience! But lesson MOST DEFINITELY LEARNED, SOMETIMES "PEACE OF MIND", is worth the DRIVE! AGAIN, TERRIBLE EXPERIENCE & I WONT BE COMING BACK TO THIS LOCATION AGAIN‼️
Have been coming here for a few years now and I always direct folks in need of a good auto shop to Budd & Company, even those on the east side of the lake. Tara was incredibly kind and I'm always appreciative of the transparency the shop offers through their service and the Lyft back to the shop once service was done!
Ryan, thank you for the fantastic 5 star review! We’re glad Tara took such great care of you and that our team continues to provide the transparency and convenience you value. Thank you for recommending Budd & Company to others, even those across the lake! We look forward to keeping your Kia in great shape for years to come.
Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts
