Pest control service · Kansas City, MO · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 315 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 98%
5.0★★★★★107 Google reviews · 13 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$128typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google rating: 5.0 out of 5 from 107 reviews (100% five-star).
Reviews on this page: 107 Google reviews (91 with written comments, 4 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 2, 2026.
Service: Pest Control Service serving Kansas City, Missouri.
Data from Google, last updated November 3, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
BugBros Pest ControlPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.BugBros Pest Control: 100/100 on this factor. Category median: 94.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.BugBros Pest Control: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.BugBros Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.BugBros Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 96.–
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Bar = this company · dark tick = category median.
Star ratings
107 Google reviews we collected
5.0of 5
5 stars107100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 91 written reviews
99%praise
Praise17199%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price3657%
Reasonable2540%
Overpriced12%
Not sure12%
$128+13% vs typical pest control services
Middle half of what 39 customers paid ($75–$181) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5029%
Quality & results3118%
Speed & response3017%
Communication2515%
Would recommend2213%
Price & value106%
Honesty & trust42%
What customers talk about
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Colton answered all my questions, let me know what he was doing and was very professional.”
“Thank you again Colton for your outstanding professionalism and concern for providing quality work.”
“I am very impressed about the work it was very fast and easy not difficult at all!”
“Great follow up and follow through on their promises.”
“I highly recommend bug Bros, very polite and just good people!”
“They were able to provide us with service fast and for a reasonable price.”
“Honestly the best experience I’ve had with pest control!”
People customers mention
Andy8 reviews
Alex8 reviews
Colton7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired BugBros Pest Control for 8 kinds of job. Pick one to see what they paid and said.
FFrances2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Thank you again Colton for your outstanding professionalism and concern for providing quality work. Being an older person, who is concerned to know details, I tend to ask more questions than most - it’s just my style. You answered every one of my questions thoroughly, took the time to point out certain features of…
RRobert5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Colton was Great! He was on time, explained the process and was easy to work with. Glad we switched to BugBros and I hope to continue a positive relationship.
Paid $80–100Reasonable priceGeneral pest inspection
DDanielleLocal Guide · 88 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Alex always does such a thorough job! So far I am enjoying my service with BugBros! They are very easy to get in contact with and customer service is always phenomenal!
Paid $20–40Great price
BBJLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Colton was great! He answered all of our questions and gave us everything we need to keep the spiders from taking over our new house. He even helped us with a wasp problem we didn’t know we had until he showed it to us.
Paid $100–120Great priceHornet & wasp exterminationSpider extermination
CCecilia11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We had our first visit from BugBros so I am still waiting on the next visits and how happy I can get when all my mice problem is gone. For now, they were on time and courteous. I am hopeful on good results.
Paid $20–40Reasonable priceHome inspectionRodent exterminationGeneral pest inspection
PperryLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Andy came out and did a very detailed extermination of our home.
I showed him all of the problem spots and he treated them very thoroughly. I’m very happy with this company and I like the way they do business !!
I highly recommend bug Bros, very polite and just good people!
Paid $120–140Reasonable priceHornet & wasp extermination
Colton answered all my questions, let me know what he was doing and was very professional.
Price assessment: Reasonable price
Services: General pest inspection, Cockroach extermination
Pest type: Ants, Cockroaches
Response from the owner · 8 hours ago
Thank you so much for the kind words, John! We're thrilled to hear that Colton provided you with excellent service and took the time to thoroughly explain everything. Your satisfaction is our priority, and we truly appreciate you choosing BugBros Pest Control. We look forward to helping you again soon!
L
Laylan2 reviewsiTotal number of Google reviews Laylan has written across all businesses on Google Maps, not just this one.
The service was amazing! Everything was super good! I am very impressed about the work it was very fast and easy not difficult at all!
Price assessment: Great price
Services: Bug & insect extermination
Pest type: Cockroaches
Response from the owner · 3 days ago
Thank you so much for the wonderful review, Laylan! We're thrilled to hear that our team delivered such great service and made the process quick and hassle-free for you. Your kind words mean everything to us, and we truly appreciate your business. We look forward to keeping your home pest-free and serving you again soon!
A
Adam Watt3 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
Adam, thank you so much for the wonderful five-star review! We truly appreciate your kind words and are thrilled that you experienced the professional service BugBros is known for. It's customers like you that motivate our team to continue delivering excellence. We look forward to helping you again in the future!
F
Frances Occhiogrosso2 reviewsiTotal number of Google reviews Frances has written across all businesses on Google Maps, not just this one.
Thank you again Colton for your outstanding professionalism and concern for providing quality work. Being an older person, who is concerned to know details, I tend to ask more questions than most - it’s just my style. You answered every one of my questions thoroughly, took the time to point out certain features of what you were doing, and even showed me where and how I should look for bedbugs. We were very pleased and appreciate your A+ work.
Take care and God bless
Price assessment: Great price
Price: $40–60
Services: Spider extermination, Bed bug extermination
Response from the owner · 2 months ago
Thank you so much for your review, Frances! We’re Crazy Happy that you’re a #CrazyHappyCustomer!
E
E PLocal Guide · 17 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
Honestly the best experience I’ve had with pest control!
Response from the owner · a week ago
Thank you so much, E P! We're thrilled to hear that your experience with BugBros was the best you've had with pest control. Your kind words mean the world to us, and we're committed to maintaining that level of service every time. We look forward to helping you stay pest-free!
A
Austin Stewart1 reviewiTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Colton did very good work and was able to fix my issue, thanks!
Price: $80–100
Pest type: Spiders
Response from the owner · a week ago
Austin, thank you so much for the fantastic review! We're thrilled that Colton was able to resolve your pest issue and deliver the quality service you deserved. Your kind words mean the world to our team, and we appreciate you choosing BugBros. We look forward to keeping your home pest-free!
A
Andrew Marquez9 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Colton came and did an excellent job spraying for bugs and setting up our house for protection against rodents as well. He was very informative about the process and had great knowledge about bugs and rodents. Overall great experience and great customer service.
Services: Home inspection, Rodent extermination, General pest inspection
Response from the owner · a week ago
Thank you so much for the five-star review, Andrew! We're thrilled that Colton was able to provide you with excellent service and help protect your home from both bugs and rodents. Your kind words about his knowledge and customer service mean the world to us, and we truly appreciate you choosing BugBros Pest Control. We look forward to keeping your home pest-free!
E
Estrella Mendez10 reviewsiTotal number of Google reviews Estrella has written across all businesses on Google Maps, not just this one.
This team was fantastic. I would recommend them to everyone!
Response from the owner · a week ago
Thank you so much for the wonderful review, Estrella! We're thrilled to hear that our team exceeded your expectations and that you'd recommend us to others. Your kind words truly mean the world to us, and we look forward to serving you again whenever you need us. We appreciate your business!
G
Gary Weinberg8 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Alex was prompt, thorough and friendly. Great follow up and follow through on their promises. G
Price assessment: Great price
Services: Home inspection, Rodent extermination, Termite inspection
Response from the owner · 4 months ago
Hi Gary,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that Alex provided you with prompt, thorough, and friendly service. At BugBros Pest Control, we take pride in our commitment to follow-up and follow-through, ensuring our customers receive the best care possible. If you ever need assistance again, don’t hesitate to reach out. We appreciate your support!
Best,
The BugBros Team
N
Nicholas Kostelac8 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Thank you so much, Nicholas! We really appreciate the kind words. Andy and Colton will be glad to hear it! Thanks for trusting BugBros! 🐜🧡
— The BugBros Team
