Dale Johnson1 reviewTotal number of Google reviews Dale has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlevery professional and informative
Butler Chimneys LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%80+22.6Replies to reviews 8%91+7.5Craft & service penalty86−1.4Experts Score= 81Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 22 fireplace installation & repairPosition by Experts Score among all companies we track in this category. · better than 14%
4.8 ★★★★★ 189 Google reviews · 24 photos
93%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
21%reviews answered by the owner
Oct 2026latest review
Butler Chimneys LLC at a glance
Google reviewers rate Butler Chimneys LLC 4.8 out of 5 stars based on 189 reviews. Customers frequently praise the company for thorough chimney inspections, efficient cleaning, and professional communication, including detailed explanations of findings and prompt scheduling. However, some lower-rated reviews cite significant delays in completing repair projects and a lack of responsiveness regarding quotes or unfinished work.
- Google rating: 4.8 out of 5 from 189 reviews (93% five-star).
- Reviews on this page: 189 Google reviews (167 with written comments, 14 with photos).
- Owner responses: the business replied to 21% of reviews.
- Most recent review: October 23, 2026.
- Service: Fireplace Contractor serving Milwaukee, Wisconsin.
Data from Google, last updated October 26, 2026.
Score profile vs other fireplace installation & repair
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Butler Chimneys LLC: 82/100 on this factor. Category median: 94.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Butler Chimneys LLC: 80/100 on this factor. Category median: 91.A
80
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Butler Chimneys LLC: 86/100 on this factor. Category median: 94.A
86
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Butler Chimneys LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Butler Chimneys LLC: 91/100 on this factor. Category median: 86.A
91
Bar = this company · dark tick = category median.
Star ratings
189 Google reviews we collected
- 5 stars17693%
- 4 stars21%
- 3 stars21%
- 2 stars11%
- 1 star84%
Praise vs complaints
Phrases our text analysis found in 167 written reviews
- Praise37198%
- Complaints92%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude9826%
- Quality & results7419%
- Speed & response5514%
- Would recommend5514%
- Communication4712%
- Price & value308%
- Honesty & trust216%
What customers talk about
We read 167 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technicians have all been very courteous, efficient, and thorough.”
“Brixton did an excellent job explaining to me the difference between wood burning fire places, gas inserts and the fireplace that I currently have.”
“Worst part was he left his scaffolding up at our house for the entire winter.”
“He also answered all my questions regarding my chimney and was very fast and efficient in cleaning and inspecting the chimney.”
“I highly recommend Butler Chimney to anyone needing chimney work.”
“We had no patience left at that point, and I would never recommend this company.”
“They walked me through the inspection and explained what they were looking for.”
“Butler Chimney was fair priced, showed up on time to perform their work.”
“We set up the appointment for a quote that was said to then be applied to any future work after the initial inspection ($250).”
“I trust Butler Chimney with my chimney and fireplace needs!”
People customers mention
- Corey 20 reviews
- Cassie 6 reviews
- Jonathan 5 reviews
- Amanda 4 reviews
- Martin 3 reviews
- Jared 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Butler Chimneys LLC for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Brixton did an excellent job explaining to me the difference between wood burning fire places, gas inserts and the fireplace that I currently have. He also answered all my questions regarding my chimney and was very fast and efficient in cleaning and inspecting the chimney.
janis7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent technician, got our wood burning soapstone fireplace ready for winter, offered some great tips. All clean, safe and ready to go. Staff top rate.
Tim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I have been using their services for years and am very happy with them. The technicians have all been very courteous, efficient, and thorough. They walked me through the inspection and explained what they were looking for. They cleaned the chimney and performed an outside inspection. Afterwards, I received photos of the inspection.
david13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jonathan was very thorough and knowledgeable with the inspection and cleaning of our fireplace and chimney. I would highly recommend Butler Chimneys.
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Corey was awesome. He was on time and completed his work quickly and professionally
BillLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The team did a great job on repairing the brick pillars at the entrance to our driveway. They worked efficiently and cleaned up well.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Chimney inspections | 3 | — |
| Chimney cleaning | 2 | — |
| Chimney repair & restoration | 2 | — |
| Fireplace installations | 2 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 189 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Ryan Petro3 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrixton did an excellent job explaining to me the difference between wood burning fire places, gas inserts and the fireplace that I currently have. He also answered all my questions regarding my chimney and was very fast and efficient in cleaning and inspecting the chimney.
Alexandra Englis8 reviewsTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing service. Very thorough inspection and quick clean service!
janis oppitz7 reviewsTotal number of Google reviews janis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent technician, got our wood burning soapstone fireplace ready for winter, offered some great tips. All clean, safe and ready to go. Staff top rate.
Tim Walkowski5 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have been using their services for years and am very happy with them. The technicians have all been very courteous, efficient, and thorough. They walked me through the inspection and explained what they were looking for. They cleaned the chimney and performed an outside inspection. Afterwards, I received photos of the inspection.
david pierce13 reviewsTotal number of Google reviews david has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJonathan was very thorough and knowledgeable with the inspection and cleaning of our fireplace and chimney. I would highly recommend Butler Chimneys.
James Meyer6 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCorey was awesome. He was on time and completed his work quickly and professionally
kyle mark212 reviewsTotal number of Google reviews kyle has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNo common sense
Response from the owner · 2 weeks ago
Hi Kyle, we’re sorry to hear that your experience with Butler Chimneys didn’t meet your expectations. We take customer satisfaction seriously and would genuinely appreciate some additional feedback. Could you help us understand what happened or where you feel we fell short? We’d welcome the opportunity to better understand your concerns and address them.
Darlene Makovec3 reviewsTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job was done!
Bill SullivanLocal Guide · 25 reviewsTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe team did a great job on repairing the brick pillars at the entrance to our driveway. They worked efficiently and cleaned up well.
Response from the owner · 2 weeks ago
Thank you for your valuable feedback. Our team is pleased to hear that you are satisfied with the repair and cleanup services.
Business details
- Address: S15W33816 Wolf Rd D, Oconomowoc, WI 53066
- Phone: (262) 982-6040
- Website: butlerchimneys.com
- Service area: Milwaukee, WI