Landscaper · Jacksonville, FL · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%81+19.6Value 14%88+12.4Replies to reviews 7%39+2.8Craft & service penalty58−4.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#27 of 42 landscape designersiPosition by Experts Score among all companies we track in this category. · better than 37%
4.8★★★★★406 Google reviews · 24 photos
91%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise C & L Landscape for punctual arrivals, clear communication, and efficient service across irrigation, sod installation, pavers, and hardscaping projects. Reviews highlight the team's professionalism and ability to complete repairs quickly, often noting reasonable pricing for specific tasks. However, recurring criticisms include unexpectedly high estimates compared to competitors, unclear billing for maintenance fees, and occasional instances of missed appointments or inconsistent knowledge among newer staff members.
Google rating: 4.8 out of 5 from 406 reviews (91% five-star).
Reviews on this page: 406 Google reviews (361 with written comments, 37 with photos).
Owner responses: the business replied to 56% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
C & L LandscapeLandscape Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.C & L Landscape: 86/100 on this factor. Category median: 87.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.C & L Landscape: 81/100 on this factor. Category median: 83.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.C & L Landscape: 58/100 on this factor. Category median: 78.C
58
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.C & L Landscape: 88/100 on this factor. Category median: 98.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.C & L Landscape: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.C & L Landscape: 39/100 on this factor. Category median: 84.D
39
Bar = this company · dark tick = category median.
Star ratings
406 Google reviews we collected
4.8of 5
5 stars37191%
4 stars113%
3 stars41%
2 stars41%
1 star164%
Praise vs complaints
Phrases our text analysis found in 361 written reviews
96%praise
Praise74196%
Complaints304%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2723%
Reasonable7966%
Overpriced22%
Not sure119%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude18324%
Quality & results15820%
Speed & response14519%
Would recommend12516%
Price & value7410%
Communication638%
Honesty & trust233%
What customers talk about
We read 361 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Another fantastic experience with C&L, the people they have a kind, courteous and hard working.”
“C & L landscape did a great job reconstructing and replacing our deck!”
“I was overcharged plus the work was sloppy and half done.”
“They fixed my broken sprinkler heads in a timely manner and got my lawn the water it needed in record time.”
“We would absolutely recommend C&L Landscape to anyone looking for landscaping or outdoor improvement work.”
“Sells a good story but feel took total advantage of me and I would not recommend.”
“Reasonably priced quality irrigation work performed by honest professionals…I will only use C&L Landscape for my outdoor sprinkler system upkeep & repair.”
“Extremely pricey.”
“From start to finish, the team was professional, knowledgeable, and easy to work with.”
“Last thing you want is water in your home, they follow through with their word and honestly are priced.”
“Lied about the quality.”
People customers mention
George30 reviews
Tommy26 reviews
Pedro23 reviews
Smith17 reviews
Leslie13 reviews
Cody6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired C & L Landscape for 8 kinds of job. Pick one to see what they paid and said.
PPamela7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
C &L responded to my yelp call for. They serviced my sprinklers within a few days of making contact and even started early to accommodate my schedule. I'm very happy to have them as my new irrigation company.
Great priceIrrigation system repair & maintenance
KKevin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Reasonably priced quality irrigation work performed by honest professionals…I will only use C&L Landscape for my outdoor sprinkler system upkeep & repair.
Reasonable priceIrrigation system repair & maintenance
TTracyLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
The complete crew is great: pavers, irrigation, landscaping. I am definitely using them again on my next phase! Thank you to all!
Reasonable priceLawn landscapingHardscaping
SShane9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Great service and very quick. They came the same day I called and fixed it within about 15-20 minutes.
GGermann11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Another fantastic experience with C&L, the people they have a kind, courteous and hard working. They fixed my broken sprinkler heads in a timely manner and got my lawn the water it needed in record time.
AAshleeLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
C&L did a fabulous job replacing my sod. I have been battling disease, fungus, etc. for over a year and began to lose hope that my lawn would ever look healthy again. Now, it does! It’s thick and green. I’m planning on having landscape work done in the spring and will definitely be calling C&L.
C &L responded to my yelp call for. They serviced my sprinklers within a few days of making contact and even started early to accommodate my schedule. I'm very happy to have them as my new irrigation company.
Price assessment: Great price
Services: Irrigation system repair & maintenance
K
Kevin G2 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Reasonably priced quality irrigation work performed by honest professionals…I will only use C&L Landscape for my outdoor sprinkler system upkeep & repair.
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance
T
Tracy EvansLocal Guide · 22 reviewsiTotal number of Google reviews Tracy has written across all businesses on Google Maps, not just this one.
The complete crew is great: pavers, irrigation, landscaping. I am definitely using them again on my next phase! Thank you to all!
Price assessment: Reasonable price
Services: Lawn landscaping, Hardscaping
Response from the owner · 3 days ago
Thanks so much for your kind words Mrs.Tracy it was a truly a treat working on this project! Our team is looking forward to helping with your next phase anytime!
S
Shane Masters9 reviewsiTotal number of Google reviews Shane has written across all businesses on Google Maps, not just this one.
Another fantastic experience with C&L, the people they have a kind, courteous and hard working. They fixed my broken sprinkler heads in a timely manner and got my lawn the water it needed in record time.
Response from the owner · 3 days ago
We're so glad our team could help fix your sprinkler quickly and keep your lawn healthy. Thanks for the kind words we try really hard to pride ourselves on service and focus on our customers.
P
Paul RockwellLocal Guide · 13 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
So far, they have been great. Lawn was installed last week.
Response from the owner · a week ago
Thanks for the great review! We're glad your new lawn is looking good and appreciate your feedback. If there is anything you need in the future please let us know.
A
Ashlee CurtisLocal Guide · 17 reviewsiTotal number of Google reviews Ashlee has written across all businesses on Google Maps, not just this one.
C&L did a fabulous job replacing my sod. I have been battling disease, fungus, etc. for over a year and began to lose hope that my lawn would ever look healthy again. Now, it does! It’s thick and green. I’m planning on having landscape work done in the spring and will definitely be calling C&L.
Services: Sod installation
Response from the owner · 2 weeks ago
Thank you so much for your kind words! Our team is thrilled your lawn looks healthy again. We can’t wait to help with your spring project!
J
Jordie Papa6 reviewsiTotal number of Google reviews Jordie has written across all businesses on Google Maps, not just this one.
It's hard to find good, consistent service. I am constantly let down but companies for their service, their word and the competence. But C&L sets the bar. I got a sump pump installed by them. Last thing you want is water in your home, they follow through with their word and honestly are priced. Referred to a neighbor and will continue to share their work ehtic!
Price assessment: Reasonable price
Services: Drainage solutions
Response from the owner · 2 weeks ago
Thank you so much for your kind words! Our team is thrilled to hear you’re happy with the service and appreciate the referral! Our family business really relies on customers and the relationships we are able to build with them. Thank you again and have a great weekend
S
Sergio RodriguezLocal Guide · 12 reviewsiTotal number of Google reviews Sergio has written across all businesses on Google Maps, not just this one.
Huge shout-out to Yelp and the “Projects” feature! 🙌
I recently had a new fence installed, and unfortunately, the installers nicked a pipe, covered up a couple of sprinklers, and left me needing repairs ASAP.
I submitted a request through Yelp Projects, and several companies responded. I LOVE this feature! The first company I contacted through Facebook Marketplace quoted me $1,270! 😂 I told them I wasn’t about to let them bust me up and leave me leaking!
After scheduling a few appointments through Yelp, C&L came out at 1:30 p.m. and sent Damien. He assessed the situation, gave me a fair price, and I accepted on the spot. I canceled my other appointments because I knew I had found the right person.
Let me tell you, this young man has SKILLS! I watched him work, and this guy is a PRO! He got everything squared away faster than he originally estimated, used less equipment than expected, AND still had time to fine-tune my sprinklers.
Damien didn’t just do the job; he took pride in his work and made sure everything was taken care of. That kind of service deserves recognition!
C&L, give this man a raise! Better yet, make him a trainer and have him teach your team how to deliver that same level of service. If you keep employees like Damien on your team, you’ll never be short on customers!
I highly recommend C&L! And Damien, if management is reading this, I hope they know what an asset you are to their company.
Great service, fair pricing, and a job well done. What more can you ask for? ⭐⭐⭐⭐⭐
Price assessment: Reasonable price
Services: Irrigation system repair & maintenance
Response from the owner · 2 weeks ago
Thank you so much for sharing your experience! Our team is thrilled Damien could help and provide top-notch service. We appreciate your kind words and glad you were able to receive such amazing service and experience with our team.
K
Kylie Voss3 reviewsiTotal number of Google reviews Kylie has written across all businesses on Google Maps, not just this one.