College Hunks Hauling Junk and Moving Virginia Beach
Mover · Suffolk, VA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%45+10.9Value 14%95+13.4Replies to reviews 7%100+7.1Craft & service penalty75−2.5Momentum penalty82−1.8Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#101 of 112 packing servicesiPosition by Experts Score among all companies we track in this category. · better than 10%
4.8★★★★★2,084 Google reviews · 23 photos
93%five-star reviews
4.69★last 12 monthsiAverage stars on reviews from the last 12 months only.
10.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$738typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
College Hunks Hauling Junk and Moving Virginia Beach at a glance
Google reviewers rate the company 4.8 out of 5 based on 2,084 reviews, with the owner responding to 98% of feedback. Positive comments frequently highlight punctuality, efficient handling of furniture, professional communication, and accurate pricing for moving and junk removal services. Conversely, lower-rated reviews cite patterns of significant delays, property damage, and opaque billing practices, including unexpected fees that were not clearly explained to customers.
Google rating: 4.8 out of 5 from 2,084 reviews (93% five-star).
Reviews on this page: 2,083 Google reviews (1,847 with written comments, 79 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: November 9, 2026.
Service: Packing Service serving Suffolk, Virginia.
Data from Google, last updated November 10, 2026.
Score profile vs other packing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
This companyPacking Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.College Hunks Hauling Junk and Moving Virginia Beach: 72/100 on this factor. Category median: 90.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.College Hunks Hauling Junk and Moving Virginia Beach: 45/100 on this factor. Category median: 86.C
45
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.College Hunks Hauling Junk and Moving Virginia Beach: 75/100 on this factor. Category median: 89.B
75
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.College Hunks Hauling Junk and Moving Virginia Beach: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.College Hunks Hauling Junk and Moving Virginia Beach: 82/100 on this factor. Category median: 100.A
82
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.College Hunks Hauling Junk and Moving Virginia Beach: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
2,083 Google reviews we collected
4.8of 5
5 stars1,94693%
4 stars221%
3 stars90%
2 stars161%
1 star904%
Praise vs complaints
Phrases our text analysis found in 1,847 written reviews
95%praise
Praise3,34695%
Complaints1825%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price3833%
Reasonable6859%
Overpriced98%
Not sure11%
$738-21% vs typical packing services
Middle half of what 109 customers paid ($427–$1.3k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,02829%
Speed & response94727%
Quality & results60517%
Would recommend50714%
Price & value2317%
Communication1514%
Honesty & trust592%
What customers talk about
We read 1,847 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Movers Will, Anthony and Tremell were very quick, friendly and professional.”
“The third person, from Tidewater Moving, hung up on me when I told her I was going to use local movers instead.”
“The movers showed up on time as scheduled and made sure everything was protected during the move.”
“The movers arrived over an hour later than their stated ETA and were frequently standing around, texting, or moving at an unnecessarily slow pace.”
“Excellent service, very friendly, very careful and without any delays.”
“Horrible, I waited all day before the driver told me he in a accident but showed up after my neighbor help me move everything”
“I will always recommend this company to anyone that needs moving or junk hauling help.”
“I would never recommend this company simply based on the fact they obviously do not care.”
“They were very flexible in their capabilities (helped me complete many different types of tasks) and very fair in price.”
“We were never informed of the many hidden charges that only came to light on the actual moving day, directly from the movers at our door.”
“They kept me updated through the whole process and were so kind.”
“Despite a mover acknowledging damage and saying he would notify management, I received no communication.”
“They completely lived up to the HUNKS name (Honest, Uniformed, Nice, Knowledgeable, Service-driven).”
“The receipt doesn’t clearly state what I’m paying for, making it a shady situation.”
People customers mention
Keith101 reviews
Kevin48 reviews
Jordan38 reviews
Milton32 reviews
Aaron30 reviews
Noah27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired College Hunks Hauling Junk and Moving Virginia Beach for 8 kinds of job. Pick one to see what they paid and said.
Sandra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Movers Will, Anthony and Tremell were very quick, friendly and professional. I will use them again. The communication with the office was exceptional. I was quoted the wrong price category but they still honored the quote I was given. Thank you!
Paid $500–1,000Reasonable priceIn-state moving
Pam8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
College HUNKS was amazing!! William and Jay were very professional. They walked through the house and assessed everything then went right to work. I could not believe how fast they were able to get the house organized and ready to load. The next day they arrived bright and early and started loading the truck. My…
Paid $5,000+Great priceInterstate moving
Allyson2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My movers were amazing and kind! They were efficient and made the process so much easier. Thank you Elijah & Tramel!!
Paid $500–1,000Great price
Sydnie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tall will, Carlos and Jaysean were amazing! Very quick and efficient. A pleasure to work with!
Loren4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The moving team was extremely professional and efficient. I was thoroughly impressed with their attention to detail and how quickly they worked. We moved out of a 1650sqft 3 bedroom home and they had everything moved in about 3hrs. I will definitely be using CHHJ for all of my future moves!
Paid $2,000–2,500Great priceLocal moving
Mickey8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Highly recommend! We found ourselves in a pinch when moving and our family helpers came down with the flu. As a couple in our 60’s we definitely couldn’t do this ourselves. Called the College Hunks (who our daughter recommended) and they were there to help the next morning. Very polite and courteous young men who…
Cheryl Huotte, Thank you for sharing your experience with us! We appreciate your review and are always more than happy to help whenever you are in need of any junk hauling or moving services in the future.
Sandra Baadte1 reviewiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Movers Will, Anthony and Tremell were very quick, friendly and professional. I will use them again. The communication with the office was exceptional. I was quoted the wrong price category but they still honored the quote I was given. Thank you!
Price assessment: Reasonable price
Price: $500–1,000
Services: In-state moving
Response from the owner · 2 days ago
Your feedback is important to us. Thank you for choosing and supporting College HUNKS Hauling Junk & Moving. It means the world to us!
Willis Taylor17 reviewsiTotal number of Google reviews Willis has written across all businesses on Google Maps, not just this one.
Great attention to detail. The movers showed up on time as scheduled and made sure everything was protected during the move. Nothing was damaged. Everything went smooth. Highly recommend!
Response from the owner · 3 days ago
Glad we were able to help, Willis Taylor! We always strive to provide the best experience for our customer’s junk removal and moving needs and are extremely pleased to see this was the case for you. Thank you for choosing and supporting College HUNKS Hauling Junk & Moving and we hope to provide you with the same great service again next time!
Thanos Polizos12 reviewsiTotal number of Google reviews Thanos has written across all businesses on Google Maps, not just this one.
Excellent service, very friendly, very careful and without any delays.
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving
Response from the owner · 4 days ago
Your review means a lot, Thanos Polizos. Protecting furniture during moves is a top priority for us at College Hunks Hauling Junk and Moving Virginia Beach, and we’re thrilled to know your experience reflected that.
Liv Taylor1 reviewiTotal number of Google reviews Liv has written across all businesses on Google Maps, not just this one.
Extremely disappointed with both the moving experience and the customer service afterward as I felt I had to oversee every aspect of the move and thereafter.
The movers arrived over an hour later than their stated ETA and were frequently standing around, texting, or moving at an unnecessarily slow pace. While I understand my new apartment presented challenges, the lack of organization, preparation, and efficiency significantly prolonged a move that is billed hourly.
Despite being advised to bring appropriate equipment, they lacked proper dollies for larger furniture or did not utilize what they had. Items were handled carelessly, inadequately protected, and repeatedly bumped into walls. My rolling furniture was rolled across concrete surfaces for over 30ft and when asked the movers denied it. Multiple other pieces were hit against concrete as well. Damage was caused to both the apartment I moved from and the apartment I moved to along with the furniture.
The follow up has been equally frustrating. Despite a mover acknowledging damage and saying he would notify management, I received no communication. After repeatedly reaching out, I was offered repairs by their own staff, which I explained was not possible due to lease restrictions and no longer having access to my previous apartment. After my experience moving, I did not want them to have access to my furniture. Rather than offering a reasonable alternative, I was dismissively told they had already offered a solution, had other things to do, and I would simply need to wait until they had the time to talk with management and the movers again despite being a week post move with no other solution.
I understand moving can be difficult and in my situation the second apartment was a long haul, but when paying professionals by the hour, I expect efficiency, proper equipment, care for my belongings, and accountability/communication. Unfortunately, this company fell short in every area. I would not recommend their services.
Services: Local moving
Response from the owner · Edited 6 days ago
Hello Olivia Taylor,
Management here... I would like to first apologize that we fell short of the expectations you had beyond the estimate you were given. You were given an estimate of 2.75 hours and we finished the job in 2.75 hours. Your job was quoted $612.25 and that is what you were charged. You purchased tape and shrink wrap for $24 bringing your final bill to $636.25 (less your admin fee). I must say, given that you're billed hourly as stated, and our estimates are just an estimate given the actuals provided, this was as close to the expectation that we could've hoped for. Perhaps our guys were documenting the items they were moving (on their phones as required). I want to also apologize that offering to fix the minor scrapes to the paint by a third-party contractor on our dime were also not sufficient enough of a resolution and fell short of your expectations. We are human and do our best to train our guys well. When large items are fitting through small areas, sometimes scrapes/accidents to walls happen,. This doesn't mean your bill is free, and this doesn't mean they've done a horrible job. I have reviewed the photos in depth and can say your items were wrapped with care. While you never filed an appropriate claim, administration staff initiated correspondence with proper channels to get a resolution expedited in less than a week start to finish. We were happy to contact prior locations as we work with many individuals who no longer have access to the previous homes they resided in. Lastly, your arrival window (that you chose) was between 8-10 am. We started your job at 9:18 am and gave you an ETA call at 8:45 am which was all within your two hour promised and chosen window. We wish you the best and hope to better meet expectations in the future.
Michael Holtz7 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
They were excellent. Polite fast would definitely use again
Services: Senior moving
Response from the owner · a week ago
Thank you, Michael Holtz, for your positive feedback. We’re happy to hear you had a good experience with College HUNKS Hauling Junk & Moving and hope you will turn to us again in the future for any of your junk removal and moving needs.
Pam Fitchett8 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
College HUNKS was amazing!! William and Jay were very professional. They walked through the house and assessed everything then went right to work. I could not believe how fast they were able to get the house organized and ready to load. The next day they arrived bright and early and started loading the truck. My home was a 3-floor townhome and my furniture is very heavy. I never heard them complain about a thing! I cannot say enough good things about this company. Parke and Pat were amazing as well with the planning and scheduling. They kept me updated through the whole process and were so kind.
Price assessment: Great price
Price: $5,000+
Services: Interstate moving
Response from the owner · a week ago
Your recommendation means so much, Pam Fitchett. At College Hunks Hauling Junk and Moving Virginia Beach, our same-day and next-day services are all about convenience, speed, and peace of mind. We’re honored you trusted us with your project.
La'Quina Walton5 reviewsiTotal number of Google reviews La'Quina has written across all businesses on Google Maps, not just this one.
Outstanding service from start to finish from Cam and Elijah! I cannot say enough great things about the team that helped me move today. They arrived right on time, had a fantastic, friendly attitude, and worked incredibly hard. They took extra time to wrap and secure my fragile items and heavy furniture, ensuring everything made it to the new place in perfect condition. They completely lived up to the HUNKS name (Honest, Uniformed, Nice, Knowledgeable, Service-driven). Thank you for the smooth move!
Response from the owner · 2 weeks ago
La'Quina Walton, Thank you for taking the time to share your wonderful review. Our team works diligently to provide our customers the best junk hauling and moving experiences. Reviews such as yours help provide them with encouragement to keep doing what they are doing. Thank you again for choosing College HUNKS Hauling Junk & Moving, we greatly appreciate it!
Jeremy Speaks2 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
YOU GUYS CRACKED MY TV SCREEN. Not only did they come 2 hours later than their original time. They also were dropping things and accidentally knocking items against door frames as they were packing my stuff up. There were three men that came one of them seems experienced but the other obviously just started.
PAT SAID SHE WOULD CALL ME AND I HAVENT HEARD ANYTHING SINCE YESTERDAY EVENING
THE “INSURANCE is BULL SHIT”
This is ridiculous
Response from the owner · 3 weeks ago
Hi Jeremy, Thank you for providing a review. I want to clarify a few things for the public. When we arrived, your television was laying on its side and propped up against your wall. During the walkthrough, we photographed this and pointed it out. It is not best to set televisions down in the manner it was placed. Nonetheless, we wrapped it appropriately and advised we would not be able to cover the television as it was not in its original box. This is documentation you signed off on. Next, you reached out at approximately 7 PM on a Saturday evening to notify the business of said damage. The admin immediately replied (on a weekend) and advised she would work to notify management of the complaint and although we weren't obligated to cover it, she wanted to make the exception to ensure customer satisfaction. This would require business hours to authorize this. You failed to reply or wait any business hours prior to posting a negative review. You wrote a review Sunday! You did not even wait for management to review the complaint first thing Monday morning as promised. I'm not sure what resolution you're looking for if you do not even allow a company ANY business hours to look at a claim/issue before assisting with a possible issue and rectifying it. Your complaint was acknowledged immediately and we assured you it would be addressed. We understand things happen. We are all for doing better when we know better. We are sorry we are unable to comply with the time you expected.
Melissa Lambert1 reviewiTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
I’ve used College Hunks twice in the past with great success. My understanding is CH is a franchise, I could be wrong. The first two times I used them was in Norfolk, VA & Smithfield, VA. I believe the crew in Smithfield was from Richmond. Having said that, my experience is Virginia Beach was not great. From the moment I scheduled the estimate and the communication thereafter, not good. I received mixed information from 3 different people. The first person sounded like they were in a call center and didn’t speak great English which made understanding the process a challenge. The written communication I later received didn’t coincide with the initial call. The third person, from Tidewater Moving, hung up on me when I told her I was going to use local movers instead. Good luck to others. Be expected to have a window timeframe, virtual appointments and fluid schedules. Unfortunately, I need an appointed time, not windows.
Response from the owner · Edited 6 days ago
Hello Melissa,
Please feel free to avoid the National Call Center and call the local Norfolk office at 757-282-6344. Happy to help you. We are sincerely sorry you were misguided and unable to feel at home here locally.
