Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

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Cook's Pest Control

Pest control service · Decatur, AL · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%79+5.6Craft & service penalty96−0.4Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 109 flea exterminatorsPosition by Experts Score among all companies we track in this category. · better than 44%
4.9 ★★★★★ 998 Google reviews · 12 photos
94%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$103typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (256) 353-6461Request a call backWebsite ↗

Cook's Pest Control at a glance

Reviewers frequently highlight punctuality, thoroughness, and professional communication as key strengths of the service. However, lower-rated feedback indicates recurring issues with inconsistent service frequency, a shift to quarterly schedules, and billing for treatments that were not performed or were ineffective against specific pests.

  • Google rating: 4.9 out of 5 from 998 reviews (94% five-star).
  • Reviews on this page: 998 Google reviews (475 with written comments, 3 with photos).
  • Owner responses: the business replied to 80% of reviews.
  • Most recent review: October 29, 2026.
  • Service: Flea Exterminator serving Decatur, Alabama.

Data from Google, last updated November 2, 2026.

Score profile vs other flea exterminators

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

Satisfaction92Reliability91Craft & service96Value100Momentum100Replies to reviews79Satisfaction: 92 (median 94)Reliability: 91 (median 92)Craft & service: 96 (median 97)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 79 (median 95)
Cook's Pest ControlFlea Exterminators median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cook's Pest Control: 92/100 on this factor. Category median: 94.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cook's Pest Control: 91/100 on this factor. Category median: 92.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cook's Pest Control: 96/100 on this factor. Category median: 97.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cook's Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cook's Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cook's Pest Control: 79/100 on this factor. Category median: 95.B
79

Bar = this company · dark tick = category median.

Star ratings

998 Google reviews we collected

  • 5 stars93994%
  • 4 stars343%
  • 3 stars40%
  • 2 stars71%
  • 1 star141%

Praise vs complaints

Phrases our text analysis found in 475 written reviews

  • Praise551100%
  • Complaints20%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price3318%
  • Reasonable13774%
  • Overpriced21%
  • Not sure137%
$1030% vs typical flea exterminators

Middle half of what 123 customers paid ($71–$116) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude20737%
  • Quality & results14426%
  • Speed & response8816%
  • Communication407%
  • Would recommend295%
  • Honesty & trust275%
  • Price & value183%

What customers talk about

We read 475 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Showed up on time, did a thorough inspection and was friendly”
  • “…is always willing to accommodate to what we need, always polite, very thorough, does not rush and makes sure everything is done correct, trustworthy.…”
  • “Always on time and Shellie does an excellent job highly recommend her”
  • “Bryan was extremely thorough with the brown recluse service, answered all my questions, and is very knowledgeable.”
  • “They came highly recommended and do not disappoint, great people 👍”
  • “…ry thorough, does not rush and makes sure everything is done correct, trustworthy.…”
  • “Good service, fair price ( the company has done their best not to raise.”

People customers mention

  • Cooks 26 reviews
  • Chris 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Cook's Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Jeremy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Our technician Denise is always willing to accommodate to what we need, always polite, very thorough, does not rush and makes sure everything is done correct, trustworthy. She is the reason we still use the service.

Paid $40–60Reasonable priceSpider exterminationGeneral pest inspection
sandy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Thank you for always doing an awesome job and giving great advice on my pest control needs. I appreciate you!

Paid $100–120Reasonable priceHome inspectionBug & insect exterminationAnt extermination
Rebecca9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Good service, fair price ( the company has done their best not to raise.price) friendly service.

Paid $80–100Reasonable priceHome inspection
Kathee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Thanks Chris, for your thorough inspection, being kind & answering my questions. I appreciate you. Take care.

Paid $40–60Reasonable priceHome inspection
DaveLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Termites very prevalent in the south. It’s almost a must to have some kind of professional service keep an eye on your house damage. All the technicians change enjoy their job and very knowledgeable. And call them if they don’t answer the phone they will respond very very quickly.

Paid $20–40Reasonable priceTermite inspection+ Professionalism
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I received what I asked for. Denise is very professional & works with the customer to meet their needs. It was a pleasure.

Paid $160–180Reasonable priceHornet & wasp extermination

Jobs customers hired them for

JobReviewsCategory typical
Home inspection205$61–$139
Bug & insect extermination201$58–$131
Termite inspection190$71–$214
General pest inspection173$58–$133
Spider extermination133$56–$136
Rodent extermination119$73–$246
Termite extermination114$93–$371
Hornet & wasp extermination112$79–$246

Compare with

Photos

Customer reviews

4.9 ★★★★★ 998 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Tommy Boger4 reviewsTotal number of Google reviews Tommy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Showed up on time, did a thorough inspection and was friendly

  • Price assessment: Great price
  • Price: $80–100
  • Services: Termite inspection
  • Pest type: Termites
Response from the owner · 6 days ago

Hi Tommy, your 5-star review is truly appreciated, and it's wonderful to hear the inspection was thorough and the visit went well. Thank you for taking the time to share your experience with us.

Danny Engle4 reviewsTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great technician Jeremy. He does a great job. He's friendly. He's on time. He's very knowledgeable.

  • Price assessment: Reasonable price
  • Positive: Punctuality, Quality, Professionalism
  • Services: Bug & insect extermination
Response from the owner · Edited 3 weeks ago

Thank you for the great review! We're thrilled to hear that Jeremy consistently provides friendly, knowledgeable, and dependable service. Showing up on time and taking great care of our customers are qualities we value highly, and we're glad Jeremy continues to deliver. We'll be sure to share your kind words with him.

Susan NeelyLocal Guide · 49 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job 👏

  • Price assessment: Reasonable price
  • Services: Termite inspection
  • Pest type: Termites
Response from the owner · Edited 3 weeks ago

We're glad to hear you had a positive experience with our team. Providing dependable service and quality care is what we strive for, and we're happy we were able to deliver. We appreciate your support!

Janet Anderson16 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love Brian

  • Positive: Responsiveness, Punctuality, Quality, Value
  • Services: Bug & insect extermination, Hornet & wasp extermination, General pest inspection, Termite extermination
Response from the owner · Edited 3 weeks ago

We're thrilled to hear that! Brian will be excited to know he made such a positive impression. We'll be sure to share your kind words and recognize him for the outstanding service he provides.

Glenn Standridgr1 reviewTotal number of Google reviews Glenn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional and productive

  • Price assessment: Not sure
  • Services: Home inspection
Response from the owner · Edited 3 weeks ago

We're glad to hear you had a positive experience! Providing professional, efficient service is always our goal, and it's great to know that showed during your visit. We'll be sure to share your feedback with the team and recognize a job well done.

Jeremy Terry3 reviewsTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our technician Denise is always willing to accommodate to what we need, always polite, very thorough, does not rush and makes sure everything is done correct, trustworthy. She is the reason we still use the service.

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Spider extermination, General pest inspection
  • Pest type: Spiders
Response from the owner · 3 weeks ago

Hi Jeremy, we're so grateful for your 5-star review and for highlighting Denise's dedication, patience, and trustworthiness. It truly means a lot to the team to know she's made such a positive impact, and we'll make sure she hears every word of this.

Jessie Knight10 reviewsTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bryan was extremely thorough with the brown recluse service, answered all my questions, and is very knowledgeable.

  • Price assessment: Reasonable price
  • Services: Spider extermination
  • Pest type: Spiders
Response from the owner · 4 weeks ago

Hi Jessie, knowing that Bryan took such great care of you during your brown recluse service and made sure all your questions were answered means a lot to us. Thank you sincerely for taking the time to leave a 5-star review and share your experience.

Tabetha Murphree4 reviewsTotal number of Google reviews Tabetha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

EXCEPTIONALLY work, Chris! We know our home is in great hands.

  • Price assessment: Great price
  • Price: $100–120
  • Services: Bug & insect extermination
  • Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · Edited 4 weeks ago

Thank you for your kind words! We're thrilled to hear that Chris provides such exceptional service and gives you confidence that your home is in great hands. We truly appreciate your trust in Cook's Pest Control and will be sure to share your compliments with Chris. Thank you for being a valued customer!

Sarah GilbertLocal Guide · 14 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jeremy always takes the time to explain things to me and he listens and helps teach me about some of the insects (ants and spiders). He is kind and trustworthy.

Response from the owner · Edited 4 weeks ago

Thank you for sharing your experience! We're delighted to hear that Jeremy takes the time to explain things, answer your questions, and help you better understand the pests around your home. His kindness, expertise, and commitment to excellent service are qualities we're proud to have on our team. We'll be sure to share your kind words with him. Thank you for choosing Cook's!

sandy Nance1 reviewTotal number of Google reviews sandy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you for always doing an awesome job and giving great advice on my pest control needs. I appreciate you!

  • Price assessment: Reasonable price
  • Price: $100–120
  • Services: Home inspection, Bug & insect extermination, Ant extermination
  • Pest type: Ants, Rodents, Cockroaches, Spiders
Response from the owner · Edited 4 weeks ago

Thank you for the wonderful review! We're grateful for your continued trust and are thrilled to hear you've been pleased with our service. Providing effective pest control and helpful advice is what we're here for, and we're glad we've been able to meet your needs. We truly appreciate your support and look forward to serving you for years to come!

Cook's Pest Control on Google Maps →

Business details