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CR Grooming

Pet groomer · Cedar Rapids, IA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%62+33.8Reliability 24%53+12.8Value 14%44+6.2Replies to reviews 7%26+1.8Craft & service penalty49−5.1Momentum penalty52−4.8Experts Score= 45Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.45SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#120 of 131 pet servicesPosition by Experts Score among all companies we track in this category. · better than 8%
4.7 ★★★★★ 144 Google reviews · 24 photos
84%five-star reviews
4.22★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Sep 2026latest review

CR Grooming at a glance

Google reviewers rate CR Grooming 4.7 out of 5 based on 144 reviews, with the owner responding to only 3 percent of comments. Customers frequently praise the friendly staff, reasonable pricing, and punctual appointment scheduling for services like full grooms and nail trims. Positive feedback highlights the use of report cards and photos, as well as the calm demeanor of pets after visits. Criticisms focus on unreturned phone messages, unexpected price increases during appointments, and instances of pet injury or dissatisfaction with specific grooming cuts.

  • Google rating: 4.7 out of 5 from 144 reviews (84% five-star).
  • Reviews on this page: 144 Google reviews (95 with written comments, 12 with photos).
  • Owner responses: the business replied to 3% of reviews.
  • Most recent review: September 5, 2026.
  • Service: Pet Service serving Cedar Rapids, Iowa.

Data from Google, last updated November 2, 2026.

Score profile vs other pet services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.

Satisfaction62Reliability53Craft & service49Value44Momentum52Replies to reviews26Satisfaction: 62 (median 80)Reliability: 53 (median 72)Craft & service: 49 (median 95)Value: 44 (median 94)Momentum: 52 (median 100)Replies to reviews: 26 (median 47)
CR GroomingPet Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CR Grooming: 62/100 on this factor. Category median: 80.B
62
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CR Grooming: 53/100 on this factor. Category median: 72.C
53
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CR Grooming: 49/100 on this factor. Category median: 95.C
49
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CR Grooming: 44/100 on this factor. Category median: 94.C
44
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CR Grooming: 52/100 on this factor. Category median: 100.C
52
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CR Grooming: 26/100 on this factor. Category median: 47.D
26

Bar = this company · dark tick = category median.

Star ratings

144 Google reviews we collected

  • 5 stars12184%
  • 4 stars1410%
  • 3 stars11%
  • 2 stars11%
  • 1 star75%

Praise vs complaints

Phrases our text analysis found in 95 written reviews

  • Praise9697%
  • Complaints33%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price350%
  • Reasonable350%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude3737%
  • Quality & results3030%
  • Price & value1111%
  • Speed & response99%
  • Would recommend99%
  • Communication33%

What customers talk about

We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The staff is always very friendly and they follow our wishes to the letter!”
  • “These folks always do a great job with our dog,Maggie.”
  • “We have taken two pups here, and they do a great job at a reasonable price.”
    “I think itd getting very expensive but still like going there.”
  • “We had our first experience with CR Grooming yesterday and it was wonderful - and they got us in so quickly!”
  • “I'll definitely be returning and would highly recommend them to other pet owners looking for quality grooming with a purpose.”
  • “Compared to other groomers that we've been to, CR Grooming was exceptional - communicative, helpful, knowledgable, pricing, etc.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired CR Grooming for 3 kinds of job. Pick one to see what they paid and said.

Recent reviews

BernardLocal Guide · 330 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

You have a so-called animal clinic every time I asked the price went up and up and up and up quoted a price and then it went up $75 no thank you

Justo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Finally found a dog spa that handles doodles with care! CR Grooming did an incredible job on our pup’s first full service groom!

Reasonable priceDog groomingDog nail trimming
Lynn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our pup is a huge part of our live as seniors. We are tickled he had such a great time today. He looks amazing. We picked up a calm n happy pup. Thanks, GeorgeE n his human parents.

Customer photo from Lynn's review
Great priceDog grooming
BruceLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These folks always do a great job with our dog,Maggie.The staff is always very friendly and they follow our wishes to the letter!

Dog groomingDog nail trimming
Craig8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently took my dog to CR Grooming for the first time and was thoroughly impressed! The staff was friendly and professional, making both me and my pet feel comfortable throughout the entire visit. My dog came out looking fantastic - clean, well-trimmed, and happy. What makes this place even more special is that…

Customer photo from Craig's reviewCustomer photo from Craig's review
KatrinaLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had our first experience with CR Grooming yesterday and it was wonderful - and they got us in so quickly! Compared to other groomers that we've been to, CR Grooming was exceptional - communicative, helpful, knowledgable, pricing, etc. The cherry on top was the "Report Card" we received after the appointment -…

Customer photo from Katrina's reviewCustomer photo from Katrina's review

Photos

Customer reviews

4.7 ★★★★★ 144 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Bernard HughesLocal Guide · 330 reviewsTotal number of Google reviews Bernard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

You have a so-called animal clinic every time I asked the price went up and up and up and up quoted a price and then it went up $75 no thank you

Justo Fonseca Jr5 reviewsTotal number of Google reviews Justo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Finally found a dog spa that handles doodles with care! CR Grooming did an incredible job on our pup’s first full service groom!

  • Price assessment: Reasonable price
  • Services: Dog grooming, Dog nail trimming
Donna LussierLocal Guide · 5 reviewsTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love staff

  • Price assessment: Great price
  • Services: Dog ear cleaning, Dog anal gland expression, Dog grooming
Brian DeBoerLocal Guide · 76 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great staff that takes pride in what they're doing.

Lynn Brown5 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our pup is a huge part of our live as seniors. We are tickled he had such a great time today. He looks amazing. We picked up a calm n happy pup. Thanks, GeorgeE n his human parents.

  • Price assessment: Great price
  • Services: Dog grooming
Bruce ShelangoskiLocal Guide · 33 reviewsTotal number of Google reviews Bruce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These folks always do a great job with our dog,Maggie.The staff is always very friendly and they follow our wishes to the letter!

  • Services: Dog grooming, Dog nail trimming
Craig Vorba8 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recently took my dog to CR Grooming for the first time and was thoroughly impressed! The staff was friendly and professional, making both me and my pet feel comfortable throughout the entire visit. My dog came out looking fantastic - clean, well-trimmed, and happy. What makes this place even more special is that they support a local non-profit organization. It's wonderful to know that my money is not only getting great service but also helping a good cause. I'll definitely be returning and would highly recommend them to other pet owners looking for quality grooming with a purpose.

Katrina VotroubekLocal Guide · 7 reviewsTotal number of Google reviews Katrina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had our first experience with CR Grooming yesterday and it was wonderful - and they got us in so quickly! Compared to other groomers that we've been to, CR Grooming was exceptional - communicative, helpful, knowledgable, pricing, etc. The cherry on top was the "Report Card" we received after the appointment - such a cute touch! We will definitely be using CR Grooming from here on out.

Melanie Weatherwax8 reviewsTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love this place. My dog is always so excited when we get her nails done there. Everyone there is awesome. Their prices are VERY reasonable

Mary Kelley-VaughnLocal Guide · 54 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They kicked me out because I have a chronic illness was in the hospital a lot and had to cancel appointment's.

CR Grooming on Google Maps →

Business details