Dalton Winters11 reviewsTotal number of Google reviews Dalton has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike does great work, quick and very good at explaining things. Solid experience.
Crack Master Chicago, Inc.
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%93+24.3Value 15%95+14.5Craft & service penalty93−0.7Experts Score= 94Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#4 of 30 basement cleaning servicesPosition by Experts Score among all companies we track in this category. · better than 90%
5.0 ★★★★★ 27 Google reviews · 3 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
44%reviews answered by the owner
Jun 2026latest review
Crack Master Chicago, Inc. at a glance
Reviewers consistently praise the company for prompt scheduling, clear communication, and fair pricing on foundation crack repairs and sealing services. Customers describe the work as professional and effective, noting that the team explains the process thoroughly and often completes jobs quickly, including same-day visits for urgent leaks. The service is highlighted as a cost-effective alternative to larger competitors, with no recurring negative themes identified in the provided excerpts.
- Google rating: 5.0 out of 5 from 27 reviews (100% five-star).
- Reviews on this page: 27 Google reviews (25 with written comments, 1 with photos).
- Owner responses: the business replied to 44% of reviews.
- Most recent review: June 9, 2026.
- Service: Basement Cleaning Service serving Fox Lake, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other basement cleaning services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Crack Master Chicago, Inc.: 96/100 on this factor. Category median: 87.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Crack Master Chicago, Inc.: 93/100 on this factor. Category median: 81.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Crack Master Chicago, Inc.: 93/100 on this factor. Category median: 90.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Crack Master Chicago, Inc.: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Crack Master Chicago, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
–
Bar = this company · dark tick = category median.
Star ratings
27 Google reviews we collected
- 5 stars27100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 25 written reviews
- Praise7999%
- Complaints11%
Topic share
How often each topic comes up in the written reviews
- Speed & response1620%
- Quality & results1519%
- Price & value1418%
- Staff & attitude1114%
- Would recommend1114%
- Honesty & trust810%
- Communication56%
What customers talk about
We read 25 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Mike does great work, quick and very good at explaining things.”
“I found him to be very fair priced, he did a great job, he educates and communicates extremely well and sets the proper expectations and is just an al…”
“He's a very professional, reliable, and very affordable.”
“Mike was very helpful and honest about the work that needed to be done.”
“Would definitely recommend to anyone needing foundation repairs, especially in an emergency.”
“Trustworthy and honest, I wouldn’t call anyone else if ever we need fixing leakages.”
“und him to be very fair priced, he did a great job, he educates and communicates extremely well and sets the proper expectations and is just an all ar…”
People customers mention
- Mike 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Crack Master Chicago, Inc. for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
Dalton11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Mike does great work, quick and very good at explaining things. Solid experience.
JennyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Mike is wonderful!! He came over immediately after I told him I needed him. He is knowledgeable, kind and oh so helpful. I cannot recommend him enough!
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Mike is a life saver! I had water seeping from a crack in my foundation after heavy rains. Mike was quick to return my call and able to come out to seal the crack the next morning. Friendly and professional service. Would definitely recommend to anyone needing foundation repairs, especially in an emergency.
BEST3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mike is very experienced and professional. If you’re looking have quick service at very affordable price, I would recommend CRACKMASTER for all your needs related to crack services.
TimLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mike just did a small job injecting epoxy into a crack in my foundation. I found him to be very fair priced, he did a great job, he educates and communicates extremely well and sets the proper expectations and is just an all around darn good guy. I highly recommend!
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Mike was very helpful and honest about the work that needed to be done. He did a great job and I would highly recommend him to anyone!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Waterproofing | 4 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 27 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Jenny SchroederLocal Guide · 17 reviewsTotal number of Google reviews Jenny has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike is wonderful!! He came over immediately after I told him I needed him. He is knowledgeable, kind and oh so helpful. I cannot recommend him enough!
Steve SimonLocal Guide · 54 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a 7 foot crack in my unfinished part of the basement, behind the laundry tub and sump pump. As a foundation settles over the years, especially behind the sump pump, it's common to find cracks in the walls. I researched companies close to my area and Crack Master Chicago came up as one of the referred companies. I called and immediately got in touch with Mike. He scheduled an appointment to come out and give me an estimate and look at the crack and scheduled an appointment for the following week. He came out and did his magic and it was just in time for the big heavy rains. My basement would have been with water and I'd be up every half hour all night long wet vacuuming .Mike fix the crack. The basement floor and wall was dry as a bone. Out of 10 out of 10, I would give Mike 100 if I can. I'm very happy with the work that he did. He's a very professional, reliable, and very affordable. He knows what he's doing and the way he did it was 100% correct. If you have a crack in your foundation, don't hesitate, give Mike a call. Get an estimate. Get the job done! You'll be so much happier and relieved when it's all finished.
Tim Geiges4 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike is a life saver! I had water seeping from a crack in my foundation after heavy rains. Mike was quick to return my call and able to come out to seal the crack the next morning. Friendly and professional service. Would definitely recommend to anyone needing foundation repairs, especially in an emergency.
BEST TAX SVCS.3 reviewsTotal number of Google reviews BEST has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike is very experienced and professional. If you’re looking have quick service at very affordable price, I would recommend CRACKMASTER for all your needs related to crack services.
Tim DoyleLocal Guide · 40 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike just did a small job injecting epoxy into a crack in my foundation. I found him to be very fair priced, he did a great job, he educates and communicates extremely well and sets the proper expectations and is just an all around darn good guy. I highly recommend!
Response from the owner · a year ago
Thank you for supporting our small business!
Stephanie Simi5 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMike was very helpful and honest about the work that needed to be done. He did a great job and I would highly recommend him to anyone!
Response from the owner · Edited a year ago
Thank you for trusting our small business! We Appreciate your kind words
Paula Luszcz9 reviewsTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat, professional, and friendly service from a locally owned, small business.
Response from the owner · a year ago
Thank you very much for taking the time to leave a review and trusting a local company!
FinnLocal Guide · 22 reviewsTotal number of Google reviews Finn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have a finished basement and felt water on the carpet after the snow on our deck melted. We looked at the area outside and found a crack in the foundation. I called Mike and he came the next day to provide a quote. We scheduled the repair for the following week (to take advantage of the warmer weather). The crack in our foundation is now fixed and Mike is providing the contact information for an individual to repair the drywall. I have no hesitation recommending Mike.
Response from the owner · a year ago
Thank you very much.
rahul vijayLocal Guide · 14 reviewsTotal number of Google reviews rahul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe called Mike at Crack Master fearing foundation wall damage since we saw some water in the basement. After a very thorough inspection Mike confirmed no damages to the basement walls or floors. After having spent all the time in our basement he did not even charge us for his time. Also without any rush he answered a number of my questions. Trustworthy and honest, I wouldn’t call anyone else if ever we need fixing leakages.
Response from the owner · a year ago
Thank you for the kind words
Business details
- Address: 218 Banbury Rd, Mundelein, IL 60060
- Phone: (847) 845-4709
- Website: crackmasterchicago.com
- Service area: Fox Lake, IL