Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
Customers consistently praise the company for rapid response times, including same-day service, and for technicians who are professional, knowledgeable, and transparent about pricing. Reviewers note that staff members communicate effectively, explain procedures clearly, and leave work areas clean after addressing issues like clogged drains, toilet repairs, and stormwater blockages. The sole negative review cites a lack of an invoice and dissatisfaction with being charged for an incomplete service, highlighting a potential issue with billing practices despite the otherwise high satisfaction levels.
Data from Google, last updated November 9, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
496 Google reviews we collected
Phrases our text analysis found in 484 written reviews
Price verdicts customers left with their Google review
Middle half of what 59 customers paid ($104–$251) · gold mark = category median.
How often each topic comes up in the written reviews
We read 484 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was super knowledgeable, handy and efficient when we needed it most.”
“Professional, knowledgeable, careful, and prepared for whatever the unique situation: in our case, accommodating our toilet drain in a condo-tower home.”
“I would definitely recommend them to anyone needing drain services!”
“I would not recommend these services to anyone.”
“I had a great experience: timely, professional, and personable.”
“Turns out my sewage main was clogged and he gave me a best and worst case scenario.”
“Scheduling was super easy and they kept me updated with the arrival time, even planning around a work call that came up.”
“Quick service, reasonable price and Jose explained everything to me.”
“They were friendly, knowledgeable, respectful, tidy, informative and transparent about pricing (which was very reasonable given the amount of time they spent).”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired CT Drains and Sewer Solutions LLC for 8 kinds of job. Pick one to see what they paid and said.
CT Drains came within 2 hrs of my call. Jose was very professional and informative. He resolved our issue! Thank you CT Drains!l and Jose!
Fantastic service. Scheduling was super easy and they kept me updated with the arrival time, even planning around a work call that came up. Jose was really friendly and knew exactly what to do to unclog the drain. I liked how he took the time to understand the issue, and explain things, before he got to work. Highly recommended.
Jose was incredibly thorough and helped explain where our clogs were forming. Very quick and friendly.
Amazed that I got same day service. Andrew the technician was courteous, knowledgeable, and asked questions regarding what the problem was, explained the procedure, before beginning the work. Thoroughly inspected the pipes before and after the service to make sure the problem was addressed.
Great experience with CT Drains! Andrew and Jose came out and did an amazing job. They were fast, efficient, professional, and very clean throughout the whole process. They got everything taken care of quickly and made sure to leave the area clean when they were finished. I really appreciated how friendly and…
Andrew gave us prompt, friendly, quick service. He even showed me how to fix it if the clog happens again. I am very appreciative.
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 65 | $148–$502 |
| Toilet repair | 22 | $209–$593 |
| Plumbing leak detection | 8 | $114–$633 |
| Shower repair | 7 | $239–$693 |
| Plumbing pipe repair | 7 | $322–$1.2k |
| Sewer cleaning | 6 | $295–$593 |
| Plumbing leak repair | 4 | $264–$968 |
| Garbage disposal repair | 4 | — |
5.0 ★★★★★ 496 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Always professional and polite.. They come in for breakfast every month. If every need them for a plumbing job they would be the ones to call. Great prices...
CT Drains came within 2 hrs of my call. Jose was very professional and informative. He resolved our issue! Thank you CT Drains!l and Jose!
Thank you, Colleen! We're so glad we could get out quickly and take care of the issue. Jose does a wonderful job and we'll be sure to pass along your kind words! We really appreciate you choosing CT Drains!
Outstanding. Professional, knowledgeable, careful, and prepared for whatever the unique situation: in our case, accommodating our toilet drain in a condo-tower home. Chris, Andrew, and José are all ringers of the trade, deserving all the ranking stars across the board. Thanks!
Thank you, Dan, for this wonderful review! We're glad our team was able to accommodate your condo situation. Our team certainly loves hearing your kind words! We're fortunate to have such a great crew, and it means a lot when their hard work is recognized. Thank you for trusting CT Drains and for taking the time to share your experience!
Fantastic service. Scheduling was super easy and they kept me updated with the arrival time, even planning around a work call that came up. Jose was really friendly and knew exactly what to do to unclog the drain. I liked how he took the time to understand the issue, and explain things, before he got to work. Highly recommended.
Thank you so much, Don! We're glad we were able to keep scheduling and communication easy. It's wonderful to hear that Jose took the time to understand and explain everything before getting started. We'll be sure to share your kind words with him! We really appreciate your recommendation and the opportunity to help!
Fast, friendly, detail oriented! Cleared our drain in less than 1 hr
Thank you, Elizabeth! We're so glad we could get your drain cleared quickly and make the experience a positive one. Thanks for choosing CT Drains!
Just had Jose come out and he took care of a clog in my kitchen. He was friendly and efficient and knowledgeable! I always have CT drains on speed dial for any clogs or pipe needs. They’re the best. And their prices are affordable and fair!
Thank you so much, Rebecca! We truly appreciate your continued trust in us and your kind words about Jose! We’re lucky to have him on our team, and I’ll be sure to share your feedback with him. It means a lot to our family business to have wonderful customers like you who continue to choose us. Thank you again for your support!
Andrew came by at a moments notice and really helped us out when our stormwater drain was blocked! He was super knowledgeable, handy and efficient when we needed it most. Thanks, Andrew!
Thank you, Able. We are very happy to hear Andrew was able to save the day :-). We really appreciate your time taking the review Andrew and our company. Have a wonderful day. Appreciate the local support.
Thanks, Jose! Right on time and fixed a few things on our toilet. He was thorough!
Erin, thank you again for your call and allowing us to take care of your toilet needs. Appreciate you reviewing Jose and our company. Thank you again for the local support.
I had a great experience: timely, professional, and personable.
Betsy, it was a pleasure working with you. We really appreciate your detail details for the job getting done. Thank you again for your local support.
Quick service, reasonable price and Jose explained everything to me. Thanks!!
Jen, thank you for your time taken to review Jose and our company. We really appreciate your call and being able to take care of your service. Thank you again for your trust, and business.
Analyzing 9,268,0599.3M ReviewsFor 26,36926.4K Experts
