Landscaper · Jacksonville, FL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%90+12.7Replies to reviews 7%81+5.7Craft & service penalty91−0.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 42 landscape designersiPosition by Experts Score among all companies we track in this category. · better than 59%
4.9★★★★★242 Google reviews · 23 photos
98%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Earth Works Jax Lawn Care and Landscaping at a glance
Customers frequently praise the company's punctuality, clear communication, and professional installation services for trees, plants, and lawn maintenance. Staff are noted for providing detailed care instructions and coordinating schedules effectively. However, low-star reviews describe instances where planted vegetation died shortly after installation, citing slow responses to service requests and disputes regarding product warranties or unexpected contract changes.
Google rating: 4.9 out of 5 from 242 reviews (98% five-star).
Reviews on this page: 242 Google reviews (234 with written comments, 30 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyLandscape Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Earth Works Jax Lawn Care and Landscaping: 94/100 on this factor. Category median: 87.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Earth Works Jax Lawn Care and Landscaping: 90/100 on this factor. Category median: 83.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Earth Works Jax Lawn Care and Landscaping: 91/100 on this factor. Category median: 78.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Earth Works Jax Lawn Care and Landscaping: 90/100 on this factor. Category median: 98.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Earth Works Jax Lawn Care and Landscaping: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Earth Works Jax Lawn Care and Landscaping: 81/100 on this factor. Category median: 84.A
81
Bar = this company · dark tick = category median.
Star ratings
242 Google reviews we collected
4.9of 5
5 stars23698%
4 stars21%
3 stars00%
2 stars00%
1 star42%
Praise vs complaints
Phrases our text analysis found in 234 written reviews
99%praise
Praise38999%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price1928%
Reasonable4768%
Overpriced11%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12331%
Quality & results10928%
Speed & response5514%
Would recommend5113%
Communication3910%
Price & value92%
Honesty & trust72%
What customers talk about
We read 234 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ashton and Jay are here weekly maintaining the fine professionalism we have been used to and come to expect.”
“The team of Emily, Meghan, Jeff, and Kevin did a great job starting with helping us select plants and then scheduling and installing them.”
“They arrived on time despite the inclement weather and helped us decide where the plants would look best.”
“Recommend them and this company for next level care.”
“I would not recommend them for landscaping.”
“…professional and pleasant experience, worked around my schedule, and answered all of our questions.…”
“…, small tree trimming, bush pest control, weeding in plant beds) and worth every penny!…”
“Eric is a truly caring professional who takes genuine pride in his work and treats your yard with the utmost attention and respect.”
People customers mention
Earthworks47 reviews
Emily40 reviews
Dylan21 reviews
Adam21 reviews
Jeff19 reviews
Rhonda19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Earth Works Jax Lawn Care and Landscaping for 8 kinds of job. Pick one to see what they paid and said.
MMike12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The team of Emily, Meghan, Jeff, and Kevin did a great job starting with helping us select plants and then scheduling and installing them. They arrived on time despite the inclement weather and helped us decide where the plants would look best.
RRichard8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We have had the pleasure of having Earth Works transform and maintain our lawn and landscaping for 6+ years. Ashton and Jay are here weekly maintaining the fine professionalism we have been used to and come to expect. They are prompt, precise, and professional with the work accomplished to our lawn and…
Great priceIrrigation system repair & maintenanceLandscape installationsYard designs+ Responsiveness+ Punctuality+ Professionalism
EEric4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very impressed by the quality and professionalism. Erick and Donal do a great job.
WWilliamLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
⭐⭐⭐⭐⭐ Outstanding Service from Earthworks!
We couldn’t be happier with our experience with Earthworks and the installation of our beautiful bottlebrush tree! A special thank you to Rhonda, Emily, Noah, and Jay for their professionalism, teamwork, and attention to detail.
The entire team was friendly, courteous,…
Reasonable priceTree landscaping
SSLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
My wife and I were looking for some expert landscaping ideas and recommendations, for a specific part of our property, based on certain requirements.
Matthew took the time to carefully listen to us and then make several recommendations and ideas for this project. We went with it. Rhonda and Emily did the scheduling…
JJoe8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Had my first service and I couldn’t be happier. It is pricier than other services but it’s the full package (includes lawn fertilization, small tree trimming, bush pest control, weeding in plant beds) and worth every penny! My man Erick was great to work with and worked on all the priorities we discussed. Can’t wait to see him next week!
The team of Emily, Meghan, Jeff, and Kevin did a great job starting with helping us select plants and then scheduling and installing them. They arrived on time despite the inclement weather and helped us decide where the plants would look best.
Response from the owner · 4 days ago
We’re so glad our team could help from start to finish. Enjoy your beautiful new plants!
R
Richard Phillips8 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
We have had the pleasure of having Earth Works transform and maintain our lawn and landscaping for 6+ years. Ashton and Jay are here weekly maintaining the fine professionalism we have been used to and come to expect. They are prompt, precise, and professional with the work accomplished to our lawn and landscaping. Recommend them and this company for next level care.
Price assessment: Great price
Services: Irrigation system repair & maintenance, Landscape installations, Yard designs, Lawn care, Tree landscaping, Custom landscape design, Sod installation, Landscaping maintenance, Landscape design, Lawn mowing & maintenance, Weed control, Driveway or walkway paving, Lawn pest control, Landscaping design
⭐⭐⭐⭐⭐ Outstanding Service from Earthworks!
We couldn’t be happier with our experience with Earthworks and the installation of our beautiful bottlebrush tree! A special thank you to Rhonda, Emily, Noah, and Jay for their professionalism, teamwork, and attention to detail.
The entire team was friendly, courteous, and a pleasure to work with. Their dedication to customer satisfaction truly shines through, and we are thrilled with the results!
We highly recommend Earthworks to anyone looking for quality landscaping and exceptional customer service. Thank you, Rhonda, Emily, Noah, and Jay, for a job well done!
Price assessment: Reasonable price
Services: Tree landscaping
Response from the owner · 2 weeks ago
Thank you for the five-star review! We’re so happy you love your new bottlebrush tree and that our team made the experience a great one. Enjoy!
S
S OttLocal Guide · 26 reviewsiTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
My wife and I were looking for some expert landscaping ideas and recommendations, for a specific part of our property, based on certain requirements.
Matthew took the time to carefully listen to us and then make several recommendations and ideas for this project. We went with it. Rhonda and Emily did the scheduling and coordination while Noah and Jay did the heavy lifting and digging.
From start to finish, Earth Works and each individual person made this an extremely professional and pleasant experience, worked around my schedule, and answered all of our questions.
The project turned out beautiful and I look forward to watching it mature!
Had my first service and I couldn’t be happier. It is pricier than other services but it’s the full package (includes lawn fertilization, small tree trimming, bush pest control, weeding in plant beds) and worth every penny! My man Erick was great to work with and worked on all the priorities we discussed. Can’t wait to see him next week!
Price assessment: Reasonable price
Services: Lawn care, Landscaping maintenance, Lawn mowing & maintenance, Weed control
Response from the owner · 3 weeks ago
Thanks Joe! We're thrilled that you are happy! We'll tell Erick he's doing good!!
E
Elisa Formoso14 reviewsiTotal number of Google reviews Elisa has written across all businesses on Google Maps, not just this one.
So happy we have chosen Earthworks for our lawn care and maintenance. Everyone is so nice and respectful and they treat our yard as if it’s their own. Jacob takes great care of our weed control and goes out of his way to contact me to let me know everything that is going on and his plan from week to week. Thank you, Earth Works!
Services: Landscaping maintenance, Lawn mowing & maintenance, Weed control
Response from the owner · 3 weeks ago
Thanks for sharing, Elisa! We're thrilled that you are happy! We will tell Jacob to keep up the good work!
P
Philip Hawkins5 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Working with Eric Gomez from Earth Works is an absolute pleasure. Eric is a truly caring professional who takes genuine pride in his work and treats your yard with the utmost attention and respect. From routine lawn care and maintenance to detailed attention across the property, his clear communication, expertise, and thoughtful approach make the entire process seamless and stress-free.
It’s rare to find someone who combines high-level professional standards with such personal care and dedication. I highly recommend Eric Gomez and the lawn care team at Earth Works for anyone looking for exceptional service and a lawn that always looks its best!
Response from the owner · a month ago
Hi Philip. Thank you so much. We will definitely pass your message to Erick. He is one of our best and we are grateful to have him as part of our team.
L
L R2 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
From start to finish, Earthworks exceeded expectations in all areas! Rhonda and Meghan were so friendly and prompt to respond. They were extremely informative and knowledgeable in answering questions and coordinating our installation. Nick and Jude were amazing and did a perfect install of multiple large palms. They communicated the whole way and had tremendous attention to detail. We highly recommend this amazing crew and company!
Price assessment: Great price
Services: Landscape installations
Response from the owner · a month ago
Thank you so much for sharing your experience with us! We are thrilled that you are happy. We are here for when you need anything else!
J
Jaime SpellLocal Guide · 94 reviewsiTotal number of Google reviews Jaime has written across all businesses on Google Maps, not just this one.
Oh man... Lagarian Pitts and Doug Fisher are AMAZING! I usually take the entire summer off from my backyard. It's just too hot to spend time out there but they have done such amazing job doing all kinds of little things to just make it look so clean and fresh that they are motivating me to go out there and do my part to make his backyard beautiful!!
Highly, highly recommend!
Response from the owner · 3 weeks ago
Thanks Jaime! We will let the guys know that you are happy and to keep up the great work!
