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Economy Exterminators

Pest control service · Chapel Hill, NC · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 81 termite control servicesPosition by Experts Score among all companies we track in this category. · better than 83%
5.0 ★★★★★ 250 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$53typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Economy Exterminators at a glance

Customers consistently report that Economy Exterminators provides punctual, professional, and reasonably priced services for various pest issues, including mosquitoes, mice, and wasps. Reviewers frequently highlight the friendly, knowledgeable, and helpful nature of the staff during scheduling and treatment processes. While the majority of feedback is positive regarding communication and efficiency, one recurring criticism involves a missed appointment where a technician failed to show up for a scheduled spider and millipede inspection.

  • Google rating: 5.0 out of 5 from 250 reviews (99% five-star).
  • Reviews on this page: 250 Google reviews (196 with written comments, 1 with photos).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: September 3, 2026.
  • Service: Termite Control Service serving Chapel Hill, North Carolina.

Data from Google, last updated November 2, 2026.

Score profile vs other termite control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction97Reliability94Craft & service–Value100Momentum100Replies to reviews100Satisfaction: 97 (median 92)Reliability: 94 (median 91)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 93)
Economy ExterminatorsTermite Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Economy Exterminators: 97/100 on this factor. Category median: 92.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Economy Exterminators: 94/100 on this factor. Category median: 91.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Economy Exterminators: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Economy Exterminators: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Economy Exterminators: 100/100 on this factor. Category median: 93.A
100

Bar = this company · dark tick = category median.

Star ratings

250 Google reviews we collected

  • 5 stars24799%
  • 4 stars21%
  • 3 stars00%
  • 2 stars00%
  • 1 star10%

Praise vs complaints

Phrases our text analysis found in 196 written reviews

  • Praise28399%
  • Complaints31%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price853%
  • Reasonable747%
  • Overpriced00%
  • Not sure00%
$53-42% vs typical termite control services

Middle half of what 10 customers paid ($34–$109) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude11440%
  • Quality & results6121%
  • Speed & response4716%
  • Would recommend2810%
  • Communication248%
  • Price & value62%
  • Honesty & trust62%

What customers talk about

We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were very professional and took care of the problem in a timely manner at a very reasonable price!”
  • “Great Service with Pleasant employees willing to help.”
  • “Economy exterminators is a great pest control company always gets out to us in a timely manner.”
  • “I would definitely recommend them to anyone looking for reliable mosquito control!”
  • “The technician arrived on time, was very professional, and explained the entire process before getting started.”
  • “Very affordable!”
  • “His customer service is unmatched, he is efficient with his work and is very reliable.”

People customers mention

  • Ryan 10 reviews
  • Cheryl 6 reviews
  • Eckberg 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Economy Exterminators for 4 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

RobertLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They were very professional and took care of the problem in a timely manner at a very reasonable price! I highly recommend their services.

Paid $80–100Reasonable priceRodent extermination
PennyLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Ms Farr was very friendly and knowledgeable about my problem. I recommend her highly. Thank you so much

Paid $20–40Reasonable priceHornet & wasp extermination
Kimberly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The service was incredible and very professional from beginning to end. I truly enjoyed working with Brandi and her professionalism. She has a great personality and made the process easy!

Paid $100–120Great priceService not listed
Charles11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Due to the extreme weather I noticed mouse droppings around my basement and other areas of my home. They were recommended by a friend and they were professional polite, and speedy. I am really thankful for them and my family can relax.

Paid $200+Reasonable priceRodent extermination
Hollis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Brandi was kind and gracious enough to allow me to book super last minute for my mother's bridal makeup! I also booked her for my own wedding!! We just adore her so much!!

Paid $40–60Great priceService not listed
LaTasha17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent service. Very professional and on time! The customer service was next level! Definitely recommend them and making them my first choice from now on.

Paid $40–60Great priceSpider extermination

Photos

Customer reviews

5.0 ★★★★★ 250 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Grant Rasmussen10 reviewsTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Economy exterminators is a great pest control company always gets out to us in a timely manner. Pam the receptionist is very nice and helpful. Would highly recommend.

Response from the owner · a month ago

Grant, Thank you so much for your review! We appreciate the kind words and your business. Nick Ensing - Branch Manager

Robert HutchinsLocal Guide · 17 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They were very professional and took care of the problem in a timely manner at a very reasonable price! I highly recommend their services.

  • Price assessment: Reasonable price
  • Price: $80–100
  • Services: Rodent extermination
Response from the owner · 8 months ago

Robert, Thank you so much for your review! We appreciate the kind words and your business. Nick Ensing - Branch Manager

Sidney Evans1 reviewTotal number of Google reviews Sidney has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very detailed and professional couldn’t ask for a better experience

Response from the owner · 2 months ago

Sidney, Thank you so much for your review! We appreciate the kind words and your business. Nick Ensing - Branch Manager

Penny StevensLocal Guide · 70 reviewsTotal number of Google reviews Penny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ms Farr was very friendly and knowledgeable about my problem. I recommend her highly. Thank you so much

  • Price assessment: Reasonable price
  • Price: $20–40
  • Services: Hornet & wasp extermination
Response from the owner · 11 months ago

Penny, Thank you for leaving us the 5-Star Review. We appreciate your business. Nick Ensing - Branch Manager

Randy Nash (Shield Wolf 1955)8 reviewsTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jonathan provided excellent customer service.

  • Price assessment: Great price
  • Price: $1–20
  • Services: Hornet & wasp extermination
Response from the owner · 6 months ago

Randy, Thank you so much for your review! We appreciate the kind words and your business. Nick Ensing - Branch Manager

Kimberly Michelle3 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The service was incredible and very professional from beginning to end. I truly enjoyed working with Brandi and her professionalism. She has a great personality and made the process easy!

  • Price assessment: Great price
  • Price: $100–120
  • Services: Service not listed
Response from the owner · 8 months ago

Kimberly, Thank you so much for your review! We appreciate the kind words and your business. Nick Ensing - Branch Manager

Ben Rochette2 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brandie had excellent customer service

Response from the owner · 8 months ago

Ben, Thank you so much for your review! We appreciate the kind words and your business. Nick Ensing - Branch Manager

Beth1 reviewTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brandi was great!

Response from the owner · 8 months ago

Beth, Thank you so much for your review! We appreciate the kind words and your business. Nick Ensing - Branch Manager

Eric Stevens6 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great Service with Pleasant employees willing to help.

  • Price assessment: Great price
  • Price: $20–40
  • Services: Hornet & wasp extermination
Response from the owner · 8 months ago

Eric, Thank you so much for your review! We appreciate the kind words and your business. Nick Ensing - Branch Manager

Alton VannLocal Guide · 26 reviewsTotal number of Google reviews Alton has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brandice!!! Excellent customer service

  • Price assessment: Reasonable price
  • Price: $120–140
  • Services: Cockroach extermination
Response from the owner · 8 months ago

Alton, Thank you so much for your review! We appreciate the kind words and your business. Nick Ensing - Branch Manager

Economy Exterminators on Google Maps →

Business details