Property management company · Port Arthur, TX · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%55+38.1Reliability 31%45+13.8Momentum penalty0−10Experts Score= 42Not enough data for value, replies to reviews; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.42SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#139 of 141 property management companiesiPosition by Experts Score among all companies we track in this category. · better than 1%
4.6★★★★★22 Google reviews · 3 photos
91%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Elise Property Management, LLC at 4.6 out of 5 based on 22 reviews, with the owner responding to 82% of them. Customers frequently cite professional communication, promptness, and reliable maintenance services as key strengths for both owners and tenants. However, low-star feedback highlights concerns regarding unaddressed home repairs for residents and a lack of helpfulness during initial leasing inquiries.
Google rating: 4.6 out of 5 from 22 reviews (91% five-star).
Reviews on this page: 22 Google reviews (20 with written comments).
Owner responses: the business replied to 82% of reviews.
Most recent review: September 22, 2026.
Service: Property Management Company serving Port Arthur, Texas.
Data from Google, last updated November 4, 2026.
Score profile vs other property management companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
This companyProperty Management Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Elise Property Management, LLC: 55/100 on this factor. Category median: 87.C
55
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Elise Property Management, LLC: 45/100 on this factor. Category median: 80.C
45
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 92.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Elise Property Management, LLC: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
22 Google reviews we collected
4.6of 5
5 stars2091%
4 stars00%
3 stars00%
2 stars00%
1 star29%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
93%praise
Praise2693%
Complaints27%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude829%
Speed & response725%
Would recommend518%
Price & value414%
Communication311%
Honesty & trust14%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I have worked with them for many years and they are professional, courteous, a top tier organization.”
“In all of my interactions with them, they have been prompt, professional, and always follow through with what they commit to doing.”
“Hands down, Elise Property Management is great, I highly recommend them .”
“If you are looking for someone to Manage your Rental property or looking for an affordable Home to rent, Definitely give them a try.”
“They're incredible with their communication and takes so much off my plate since I live so far away.”
“Great communication, friendly staff, and very reliable and dependable people!”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Billy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great Company to work with. If you are looking for someone to Manage your Rental property or looking for an affordable Home to rent, Definitely give them a try. You will not regret it.
Chanel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
As soon as I walked in it was awkward and uncomfortable I asked about an address and immediately they said it’s processing they didn’t offer any more help to find another house I left discouraged as I need a house asap
CaryLocal Guide · 231 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Always nice and professional!!
So glad that they are our leasing agents!
Always very helpful!!!!
Roosevelt8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Elise Property Management is an exceptional company! I have worked with them for many years and they are professional, courteous, a top tier organization. I have recommended them to many friends and partners.
Parker1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The people at Elise’s Property Management are high caliber. In all of my interactions with them, they have been prompt, professional, and always follow through with what they commit to doing.
ABD2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We love Daphne and Sara! They are such a great team and treat our property as if it’s their own! We will always recommend Elise Property Management!
I have been with elise property management for 8 months as a resident , a current resident and today, I'm highly upset. I pay my rent on time. Most of the time, it's before the rent is even due. They never have an issue asking for their rent. But they never have to, because it's always on time. Recently, there has been plenty of problems with my home. It has fallen apart, and I have 2 small children, one of the first incidents where the realtor Ms. Daphne stated to me that it was not An important issue It was a Friday evening and the pipe fell off of the water hose on the back of my house. My children were home and she instructed me to shut off the main water source and me and my 2 children ages, 11 months and 18 months at the time. We're left without water from Friday evening to Monday evening every time I have called and reported a problem. I have always had to wait until the evening to get it done. The air conditioning, which I had to buy 2 window units, we were without air for a while. The shower, The water heater it's just consistently problems after problems and they are frustrated with me because I need help with problems that they should have considered and handled before making me a current resident. My wife does come from out of town and stay with our kids because we live in 2 separate houses due to work and they try to make it seem like because she's there is the reason I can't get assistance with maintenance which was never stated to me? Not once not to mention, they knew she would be there from the start. The people in the rental office ESPECIALLY ESPECIALLY Ms Daphne. It wasn't a problem before I started complaining. I'm not gonna spend my money to live somewhere. Where me and my kids have hazardous issues and trouble getting them done I grant that the maintenance people and the people that they have working as a contractor for them, they are awesome, they always come and do what's supposed to be done. But recently, the rental office, especially especially Ms. Daphne.The realtor has been very rude from day 1 can't get assistance with maintenance which I'm not gonna spend my money to live somewhere. The only reason I considered moving into this house was because it was reasonable at the time. And I just ignored how rude she was. But now it's to the point where you are not even considering my children and the safety of their own home and I have to pay money for that, you can't be for real. So now she has threatened to file an eviction on me, but still wanted me to pay a pro. Rated rent, even though I'm paid up already through september are you serious ?Please do not rent here. Save your time , your money and your kids health by not having to consume so much dust dust , bunnies and all their cousins on a daily. Bless everyone and please do your homework before renting.
Response from the owner · 4 weeks ago
We are sorry to see this review, but we do feel as important to clarify for the record. Our company takes maintenance concerns, seriously, and issues reported as regarding this property was addressed promptly inappropriately, maintain documentation of maintenance request communication, and the actions taken we understand that disagreements can arise during the tenancy, however we do not believe this review accurately reflect the circumstances or our efforts to address the concerns that were reported with continue to communicate professionally and fulfill our responsibilities as the Property Management company Because this involves an active landlord, tenant matter, we will not discuss private details publicly we will continue to handle a matter through the appropriate channels, and according to the lease and applicable Texas law
Billy Harrison1 reviewiTotal number of Google reviews Billy has written across all businesses on Google Maps, not just this one.
Great Company to work with. If you are looking for someone to Manage your Rental property or looking for an affordable Home to rent, Definitely give them a try. You will not regret it.
Chanel M6 reviewsiTotal number of Google reviews Chanel has written across all businesses on Google Maps, not just this one.
As soon as I walked in it was awkward and uncomfortable I asked about an address and immediately they said it’s processing they didn’t offer any more help to find another house I left discouraged as I need a house asap
Response from the owner · a month ago
Chanel, we are sorry that your visit left you feeling awkward and uncomfortable. When you stopped by we were in a scheduled meeting. The home you inquired about was already pending with application, and we regret we were unable to finish our meeting and then discuss other rental options. We strive to make every visitor feel welcomed and supported, and we would be glad to speak with you directly in regards to rental properties. Please feel free to contact our office.
Daphne Guidry
Cary HughesLocal Guide · 231 reviewsiTotal number of Google reviews Cary has written across all businesses on Google Maps, not just this one.
Elise Property Management is an exceptional company! I have worked with them for many years and they are professional, courteous, a top tier organization. I have recommended them to many friends and partners.
Response from the owner · a year ago
Thank you so much. We really appreciate your business.
Parker Derrick1 reviewiTotal number of Google reviews Parker has written across all businesses on Google Maps, not just this one.
The people at Elise’s Property Management are high caliber. In all of my interactions with them, they have been prompt, professional, and always follow through with what they commit to doing.
Response from the owner · a year ago
Thank you Parker
ABD Rentals2 reviewsiTotal number of Google reviews ABD has written across all businesses on Google Maps, not just this one.
As an owner, I've loved working with Elise Property Management. They're incredible with their communication and takes so much off my plate since I live so far away. I've worked with other property managers in other areas, and Elise sets the bar high. They're professional and so easy to work with. I highly recommend!
Response from the owner · a year ago
Thank you so much Krystal
Kolby B11 reviewsiTotal number of Google reviews Kolby has written across all businesses on Google Maps, not just this one.
The team at Elise always ensures that my property is well taken care of, and they are very prompt when we reach out to them with any questions or concerns. Highly recommend.
Response from the owner · a year ago
Thank you Kolby
Jill Dice8 reviewsiTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
This is the best property management company we have used in the past 15+ years of owing rental properties.
They are always available to answer our calls, provide affordable solutions to issues that have arisen, and provide prompt payment and financial info to us.
No matter who I talk with they are friendly, knowledgeable, and often bring a smile to my face even if the news was not what I wanted to hear.
I can’t speak highly enough of them. They definitely deserve a 5 star rating.
Response from the owner · a year ago
Thank you Jill we love you and Rafa as our clients.
