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Ex-Amish Cleaning

House cleaning service · Battle Creek, MI · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%57+13.8Value 14%99+14Replies to reviews 7%61+4.3Craft & service penalty46−5.4Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 50 rug cleaningPosition by Experts Score among all companies we track in this category. · better than 4%
4.8 ★★★★★ 29 Google reviews · 20 photos
90%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
21%reviews answered by the owner
$136typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

Ex-Amish Cleaning at a glance

Ex-Amish Cleaning holds a 4.8 rating from 29 reviews, with customers frequently citing professional, thorough residential and commercial cleaning services. Recurring themes include punctuality, flexibility in scheduling, and responsive communication, often noting that staff are friendly and reliable when working in unoccupied homes. However, low-star feedback indicates a pattern of poor communication, specifically regarding unclear service details and repeated rescheduling that led to cancellations.

  • Google rating: 4.8 out of 5 from 29 reviews (90% five-star).
  • Reviews on this page: 29 Google reviews (24 with written comments).
  • Owner responses: the business replied to 21% of reviews.
  • Most recent review: September 7, 2026.
  • Service: Rug Cleaner serving Battle Creek, Michigan.

Data from Google, last updated November 1, 2026.

Score profile vs other rug cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

Satisfaction78Reliability57Craft & service46Value99Momentum100Replies to reviews61Satisfaction: 78 (median 95)Reliability: 57 (median 94)Craft & service: 46 (median 99)Value: 99 (median 100)Momentum: 100 (median 100)Replies to reviews: 61 (median 61)
Ex-Amish CleaningRug Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ex-Amish Cleaning: 78/100 on this factor. Category median: 95.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ex-Amish Cleaning: 57/100 on this factor. Category median: 94.C
57
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ex-Amish Cleaning: 46/100 on this factor. Category median: 99.C
46
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ex-Amish Cleaning: 99/100 on this factor. Category median: 100.A
99
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ex-Amish Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ex-Amish Cleaning: 61/100 on this factor. Category median: 61.B
61

Bar = this company · dark tick = category median.

Star ratings

29 Google reviews we collected

  • 5 stars2690%
  • 4 stars13%
  • 3 stars00%
  • 2 stars27%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 24 written reviews

  • Praise5098%
  • Complaints12%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price00%
  • Reasonable375%
  • Overpriced00%
  • Not sure125%
$136-43% vs typical rug cleaning

Middle half of what 3 customers paid ($118–$410) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1224%
  • Would recommend1224%
  • Quality & results1122%
  • Speed & response714%
  • Honesty & trust612%
  • Communication36%

What customers talk about

We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Ex-Amish does a very good job and are very friendly and professional!”
  • “Would highly recommend this company for any of your house cleaning needs.”
  • “I appreciate the thoroughness of the cleaning, and the attention to detail.”
  • “They are efficient yet pay attention to the little details which I appreciate.”
  • “They have been good about accommodating any special requests I might have and are very reliable.”
  • “And great communication when weather or issues arise.”

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Ex-Amish Cleaning for 5 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

MarthaLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great job! Needed cleaning before I put my house up for sale, and they did a great job!

Paid $400–450Reasonable priceStandard cleaningMoving-related cleaningDeep clean
Ruth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I'm very pleased with Ex-Amish. They are honest, straightforward, and reliable. I appreciate the thoroughness of the cleaning, and the attention to detail. The young women are pleasant and personable. It has been easy to juggle schedules when needed on both ends. I'm glad I found them!

Paid $100–150Reasonable price

Photos

Customer reviews

4.8 ★★★★★ 29 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Martha CutlerLocal Guide · 64 reviewsTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great job! Needed cleaning before I put my house up for sale, and they did a great job!

  • Price assessment: Reasonable price
  • Price: $400–450
  • Services: Standard cleaning, Moving-related cleaning, Deep clean
Response from the owner · a month ago

Thank you so much we appreciate your business!

Reagan2 reviewsTotal number of Google reviews Reagan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Phenomenal. Used these services to help a friend out, who is a single hard-working bachelor who wanted to sell his house. Ex-Amish Cleaning, a mother with her son, came through and after only a few hours the whole place was lighter and brighter. She put in extra effort and what she couldn't get clean (a toilet bowl she tried everything she had for) she provided recommendations for local products that could work. She offered in our walk-through to point out if there were any questions we had or if there was anything they missed, and then proceeded to tag said areas. Efficient. Personable. Exceptional work. Would call again.

  • Price assessment: Reasonable price
  • Services: Moving-related cleaning
Response from the owner · 6 months ago

Thank you we appreciate your business!

Jeffrey Price11 reviewsTotal number of Google reviews Jeffrey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The individuals are highly reliable.

  • Price assessment: Not sure
  • Price: $100–150
  • Services: Standard cleaning, Deep clean
Ruth Councell3 reviewsTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I'm very pleased with Ex-Amish. They are honest, straightforward, and reliable. I appreciate the thoroughness of the cleaning, and the attention to detail. The young women are pleasant and personable. It has been easy to juggle schedules when needed on both ends. I'm glad I found them!

  • Price assessment: Reasonable price
  • Price: $100–150
Response from the owner · a year ago

Thank you, You've been wonderful to work for as well we appreciate it!

Amy Vanzandt6 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Would highly recommend this company for any of your house cleaning needs. They did a phenomenal job!!

Response from the owner · 2 years ago

Thank you so much we appreciate you as well!

Marilyn Petzold3 reviewsTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I started with the ex-Amish cleaners the summer of "23. I have been delighted with their work and their willingness to be flexible.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: General housekeeping, Standard cleaning
Vana Kokkinos7 reviewsTotal number of Google reviews Vana has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend! The crew does an amazing job every time. They are efficient yet pay attention to the little details which I appreciate. I have been using them for a long time and feel 100% comfortable allowing the crew to enter when I am not home, and they make sure to give my dogs love every time they com, too.

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
  • Services: Deep clean, General housekeeping, Standard cleaning
Nathan Pearce2 reviewsTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ex-Amish does a very good job and are very friendly and professional! Highly recommended.

Golden Rule Vinyl Glass & Windows7 reviewsTotal number of Google reviews Golden has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I would highly recommend using Lester and Barbie and their team!

  • Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Joseph duisterhof11 reviewsTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Poor communication. They were not clear about what services they provided, rescheduled multiple times and then ultimately cancelled the cleaning.

  • Negative: Responsiveness, Professionalism
Response from the owner · 3 years ago

Dear Joseph, Thank you for taking the time to share your feedback about our move-out cleaning service. We genuinely apologize for any inconvenience or disappointment you experienced due to the cancellation of your cleaning appointment. We understand how important it is to have a clean space when a tenant moves out, and deeply regret that the condition of the hose made it impossible for us to provide a level of service we aim to deliver. Our team encountered unforeseen challenges that prevented us from meeting our high standards for cleanliness. Your feedback is valuable to us, as it highlights areas where we can improve our communication and service. We assure you that we are taking your concerns seriously and will be revisiting our processes to ensure this situation does not repeat itself in the future. Thank you for giving us the opportunity to learn from this experience, and we hope you find a commercial cleaning service that can help you in the future with the move out cleaning of your rental properties. Sincerely, Owner

Ex-Amish Cleaning on Google Maps →

Business details