iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%94+28.9Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 84 spasiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★179 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$76typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Exquisitely Pampered Nail Spa five out of five stars based on one hundred and seventy-nine reviews. Clients frequently praise the extended appointment duration, personalized attention, and the use of homemade, non-toxic products for manicures and pedicures. The atmosphere is described as relaxing, with staff noted for their friendly conversation and educational approach to nail health. A single low-star review cites terrible customer service, though the owner responded to ninety-two percent of all feedback.
Google rating: 5.0 out of 5 from 179 reviews (99% five-star).
Reviews on this page: 179 Google reviews (171 with written comments, 29 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: November 6, 2026.
Service: Spa serving Kannapolis, North Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other spas
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companySpas median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Exquisitely Pampered Nail Spa: 97/100 on this factor. Category median: 94.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Exquisitely Pampered Nail Spa: 94/100 on this factor. Category median: 93.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Exquisitely Pampered Nail Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 67.–
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Bar = this company · dark tick = category median.
Star ratings
179 Google reviews we collected
5.0of 5
5 stars17799%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 171 written reviews
99%praise
Praise18699%
Complaints11%
Price
What customers reported paying
$76-9% vs typical spas
Middle half of what 44 customers paid ($65–$103) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6736%
Quality & results6434%
Would recommend3418%
Communication74%
Honesty & trust74%
Speed & response53%
Price & value32%
What customers talk about
We read 171 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is professional, kind, and such a pleasure to be around.”
“…recommend her to anyone looking for a nail tech who not only does a great job, but truly cares about the health of your nails!…”
“I’m so glad I found Stephanie and would definitely recommend her to anyone looking for a nail tech who not only does a great job, but truly cares abou…”
“She was detailed and explained every step of the process.”
“The space was clean, relaxing, and genuinely calming.”
“We arrived Saturday for our appointment and Stephanie immediately engaged with the girls and went out of her way to make my daughter’s day special.”
“Stephanie was courteous,professional and kind which made the experience even better and definitely worth the money spent.”
People customers mention
Stephanie68 reviews
House3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Exquisitely Pampered Nail Spa for 8 kinds of job. Pick one to see what they paid and said.
BBrendaLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Delightful morning with Stephanie! She’s the best! Excellent mani/pedi! Relaxing, beautiful nails and a wonderful spirit! Highly recommend this business! I so enjoy being the only one getting pampered!
KKarenLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Stephanie is amazing! I have been going to her for a few months and she always does a great job and I feel pampered and well taken care of. Highly recommend!
Paid $100–120
TTaiJauneLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had an amazing experience with Stephanie at Exquisitely Pampered! She is kind, knowledgeable, detail-oriented, and truly passionate about caring for her clients.
The environment was warm, welcoming, and incredibly relaxing—the perfect place to reset. I treated myself to The Jacqueline, and every detail made it…
Paid $80–100Foot massagesPedicure
AAbby2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Stephanie is so sweet and thorough. She really takes her time and makes sure that you feel pampered. I can’t wait to book my next appointment with her!
Paid $40–60Manicure
AAriel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Excellent! Took her time ensuring everything was perfect with my pedicure! Thank you!
Paid $60–80
CChristine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Stephanie made my little girls Graduation Day extra magical with her manicure. She made my daughter feel so comfortable and treated her just like she would any adult client. We will definitely be returning for all our nail needs in the future! 💅
I had the most amazing pedicure ever at this shop. I can't say enough things about how wonderful the whole experience was. If you need a little TLC go see Stephanie! She pampered me for almost 2 hours. Excellent pedicure with leg and foot massage. Her lotions and scrubs she makes herself,. They smell and feel amazing! Smooth jazz playing in the background. So relaxing! I highly recommend Exquisitely pampered nails!
Services: Foot massages, Hand & foot massages, Pedicure, Service not listed
Service duration: 1–2 hr
D
Donna TurnerLocal Guide · 28 reviewsiTotal number of Google reviews Donna has written across all businesses on Google Maps, not just this one.
I’ve been going to Exquisitely Pampered Nail Spa for a little over a month, and Stephanie has been instrumental in getting my nails back to a healthy state after years of damage from harsh tools at other nail salons. She is professional, kind, and such a pleasure to be around. I really enjoy coming in and getting pampered, and I always leave feeling happy with my nails! Her homemade scrubs are also amazing and always leave my hands feeling soft and glowing. I’m so glad I found Stephanie and would definitely recommend her to anyone looking for a nail tech who not only does a great job, but truly cares about the health of your nails!
B
Brenda ColemanLocal Guide · 18 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Delightful morning with Stephanie! She’s the best! Excellent mani/pedi! Relaxing, beautiful nails and a wonderful spirit! Highly recommend this business! I so enjoy being the only one getting pampered!
Price: $60–80
Services: Foot massages, Hand & foot massages, Manicure, Nail cut & filing, Callus removal
Response from the owner · 2 years ago
Thank you kindly, Brenda!😊 Thank you also for your referral. You and your daughter ROCK!! 🎸😀I'm overjoyed you're considering our Nail Spa to become your favorite manicure/pedicure experience! I appreciate you.
C
Clarissa Reid9 reviewsiTotal number of Google reviews Clarissa has written across all businesses on Google Maps, not just this one.
I had a wonderful experience today with Stephanie at Exquisitely Pampered Nail Spa, the exceptional job that she gives doing your nails and she also educates on the best way to keep your nails healthy. I loved the experience from start to finish. And that hand scrub is out of this world. Loved every minute.
Services: Nail art, Nail painting, Nail designs, Exfoliation, Manicure, Nail cut & filing
Atmosphere: Relaxing, Cozy
T
Teresa Martín1 reviewiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
I normally don’t get my nails done, but I recently got them done by Stephanie and she did an amazing job! She was so friendly and personable and the whole experience was excellent. My nails look great and it was so nice to be pampered!
Services: Nail painting
K
kennedy x3 reviewsiTotal number of Google reviews kennedy has written across all businesses on Google Maps, not just this one.
Excellent experience Stephanie is a great service provider will be back soon. Not only did she engage in great conversation she also has a passion for her work and taking care of clients. 10/10 overall.
Services: Nail painting
Service duration: 1–2 hr
Atmosphere: Relaxing
C
Chapel Dixon7 reviewsiTotal number of Google reviews Chapel has written across all businesses on Google Maps, not just this one.
Best Manicure/Pedicure I’ve ever had!! Stephanie went above and beyond to make me feel pampered throughout the entire experience. She took her time and paid attention to every detail. Her homemade non-toxic scrub/lotions made the mani/pedi feel even more luxurious. As my first salon “me time” after having a baby, I couldn’t have come to a better place! This will be my new go to mani/pedi salon, and I have recommended to all my girl friends!!💕💅🏼
