Veterinarian · Indianapolis, IN · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%98+13.9Replies to reviews 7%72+5.1Craft & service penalty89−1.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 40 veterinary techniciansiPosition by Experts Score among all companies we track in this category. · better than 95%
4.9★★★★★987 Google reviews · 24 photos
94%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Fall Creek Veterinary Medical Center holds a 4.9 rating from 987 reviews, with customers frequently praising the staff’s professionalism, thorough explanations, and ability to secure same-day appointments. Reviewers highlight the clinic’s clean facilities and compassionate care for pets, including those with anxiety or specific medical needs. Common criticisms involve high pricing, unexpected cancellation fees, and isolated instances of misdiagnosis or disorganized records management.
Google rating: 4.9 out of 5 from 987 reviews (94% five-star).
Reviews on this page: 986 Google reviews (788 with written comments, 79 with photos).
Owner responses: the business replied to 47% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyVeterinary Technicians median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fall Creek Veterinary Medical Center: 90/100 on this factor. Category median: 83.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fall Creek Veterinary Medical Center: 86/100 on this factor. Category median: 78.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fall Creek Veterinary Medical Center: 89/100 on this factor. Category median: 90.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fall Creek Veterinary Medical Center: 98/100 on this factor. Category median: 87.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fall Creek Veterinary Medical Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fall Creek Veterinary Medical Center: 72/100 on this factor. Category median: 49.B
72
Bar = this company · dark tick = category median.
Star ratings
986 Google reviews we collected
4.9of 5
5 stars92794%
4 stars263%
3 stars71%
2 stars30%
1 star232%
Praise vs complaints
Phrases our text analysis found in 788 written reviews
97%praise
Praise1,13497%
Complaints343%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price2214%
Reasonable11978%
Overpriced11%
Not sure107%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude53145%
Speed & response13512%
Quality & results12711%
Would recommend11310%
Honesty & trust958%
Communication908%
Price & value777%
What customers talk about
We read 788 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Risser is professional, smart , efficient and friendly.”
“Overall, our experience felt unprofessional and more akin to a higher-end clinic that seemed uninterested in the well-being of pets or their owners.”
“We appreciated that we were able to get a priority appointment the same day.”
“🐾 Her compassion, personal care, and genuine love for animals (& their humans) are top-notch.”
“You guys need to invest into your data protection, the worst vet clinic ever!”
“I would recommend Fall Creek vet as they are knowledgeable, friendly, caring and take great care of your pets.”
“I highly recommend Fall Creek Veterinary Center!”
“Always a good experience; staff friendly, helpful, knowledgeable and concerned; trust my pet in their care.”
“Lueth did not rush us and explained everything in detail.”
“The staff primarily focused on discussing their dogs and ignored my son.”
“They are reasonable and communicate very well what is going on with your pet!”
“Way too expensive, unorganized, glad we don’t go here anymore.”
People customers mention
Risser82 reviews
Luth60 reviews
Crowe52 reviews
Harshman23 reviews
Becker11 reviews
Vets10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fall Creek Veterinary Medical Center for 1 kind of job. Pick one to see what they paid and said.
Marti11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 hours ago★★★★★
I believe that Rascal receives excellent care. I was shocked by the amount of my bill $642.28. The preventative care meds for 6 months were $236.96; I will be searching for a lower price for the remaining 6 months. Excellent care
Alexis4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
The staff was very thorough and empathetic. I appreciated being walked through lab values and not being rushed into any decisions. With that I also was given all of my options and not pigeonholed into one.
Joanie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Dr. Risser is professional, smart , efficient and friendly. The absolute perfect combination for a veterinarian! Vet tech, Laine, is so sweet with my dog and an obvious lover of all pets.
LisaLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Dr. Lueth cured our cats respiratory infection. We love this practice. Great vets. We appreciated that we were able to get a priority appointment the same day. It’s a little more expensive but worth it. Dr. Lueth did not rush us and explained everything in detail. Our Himalayan is much happier now. Dr. Crow is…
jacquie11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
we love Dr Luth! he is caring, professional, and very compassionate. He offers new research and treatments along with established knowledge and protocols. He truly cares about our pets and our family.
AngelaLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Great vet! They always take such great care of our pup. Dr. Becker and Dr. Risser answer all of our questions and concerns. All of the staff is kind and easy to work with. Highly recommend!
I believe that Rascal receives excellent care. I was shocked by the amount of my bill $642.28. The preventative care meds for 6 months were $236.96; I will be searching for a lower price for the remaining 6 months. Excellent care
Response from the owner · 3 years ago
Thank you for very kind words. We enjoy the happy experiences of life, but are grateful to have the privilege of walking through the difficult ones with such wonderful people and their pets.
Alexis Rodriguez4 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
The staff was very thorough and empathetic. I appreciated being walked through lab values and not being rushed into any decisions. With that I also was given all of my options and not pigeonholed into one.
Joanie Fuson5 reviewsiTotal number of Google reviews Joanie has written across all businesses on Google Maps, not just this one.
Dr. Risser is professional, smart , efficient and friendly. The absolute perfect combination for a veterinarian! Vet tech, Laine, is so sweet with my dog and an obvious lover of all pets.
Leandro DLocal Guide · 27 reviewsiTotal number of Google reviews Leandro has written across all businesses on Google Maps, not just this one.
Dr. Lueth cured our cats respiratory infection. We love this practice. Great vets. We appreciated that we were able to get a priority appointment the same day. It’s a little more expensive but worth it. Dr. Lueth did not rush us and explained everything in detail. Our Himalayan is much happier now. Dr. Crow is an amazing and compassionate veterinarian . She saw another cat I have and Dr. Risser is wonderful too. The latest vet we saw was Dr. Harshman, and he was excellent. He diagnosed my cat with stage 2 kidney disease. My cats won’t eat prescription food so he came up with a good alternative. He has a wonderful personality but they all do and are patient and caring. Staff is very welcoming and friendly . Julie at the front desk is my favorite but they are all very sweet and seem happy. The only negative is that I believe the same day cancellation fees are too high .
jacquie berry-schroedle11 reviewsiTotal number of Google reviews jacquie has written across all businesses on Google Maps, not just this one.
we love Dr Luth! he is caring, professional, and very compassionate. He offers new research and treatments along with established knowledge and protocols. He truly cares about our pets and our family.
Meghan Murali2 reviewsiTotal number of Google reviews Meghan has written across all businesses on Google Maps, not just this one.
Great vet! They always take such great care of our pup. Dr. Becker and Dr. Risser answer all of our questions and concerns. All of the staff is kind and easy to work with. Highly recommend!
Response from the owner · 2 years ago
Thanks for such a terrific review! You are appreciated.
Samuel Stan11 reviewsiTotal number of Google reviews Samuel has written across all businesses on Google Maps, not just this one.
Kind staff, getting a day of appointment was easy and efficient. You have a large staff, to me this implies that care > priority over cut corners. Check in, check out, tech, Dr. All efficient interactions with separate staff.
Price assessment: Great price
Services: Large animals
sybella vivanco osorio6 reviewsiTotal number of Google reviews sybella has written across all businesses on Google Maps, not just this one.
